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  • FIRST POST
    • loveabargain13
    • By loveabargain13 8th Apr 18, 7:00 AM
    • 922Posts
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    loveabargain13
    When 1 buyer ruins the eBay experience...
    • #1
    • 8th Apr 18, 7:00 AM
    When 1 buyer ruins the eBay experience... 8th Apr 18 at 7:00 AM
    Morning, I was having a major wardrobe spring clean, selling small items, accessories, handbags etc
    Got an offer on a designer bag, which I didnít want to accept as too low, searched name & postcode & the first thing to appear was a recent bankruptcy order.
    Also the address had changed from the offer to then the when they purchased item... my Mum told me to remove the item, but I was hoping to sell it but this just rang alarm bells... Spoke with eBay about my concerns & they advised to cancel order and donít respond to any messages. Anyone else had any issues like this? Really ruined my whoe selling experience.
Page 1
    • custardy
    • By custardy 8th Apr 18, 7:03 AM
    • 34,018 Posts
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    custardy
    • #2
    • 8th Apr 18, 7:03 AM
    • #2
    • 8th Apr 18, 7:03 AM
    I have no idea what the issue is here?
    • soolin
    • By soolin 8th Apr 18, 7:46 AM
    • 60,843 Posts
    • 43,412 Thanks
    soolin
    • #3
    • 8th Apr 18, 7:46 AM
    • #3
    • 8th Apr 18, 7:46 AM
    Morning, I was having a major wardrobe spring clean, selling small items, accessories, handbags etc
    Got an offer on a designer bag, which I didn!!!8217;t want to accept as too low, searched name & postcode & the first thing to appear was a recent bankruptcy order.
    Also the address had changed from the offer to then the when they purchased item... my Mum told me to remove the item, but I was hoping to sell it but this just rang alarm bells... Spoke with eBay about my concerns & they advised to cancel order and don!!!8217;t respond to any messages. Anyone else had any issues like this? Really ruined my whoe selling experience.
    Originally posted by loveabargain13
    You are going to have to explain this a little more as it makes no sense.

    'Offer' was this a BIN with best offer? In which case if offer is too low you didn't have to accept it - that's what 'offer' means, you can either counter offer or just decline. If you accepted the BIN offer then you are committed to sell, researching the buyer is something you do before you accept an offer if you have concerns.

    Assuming you did actually accept the offer and this item shows as sold then forget address issues - all that matters is that you send to the address shown in paypal as 'OK to send to', I have a few addresses on ebay as in the past I have sent items to my mother or sons direct - ALL that matters is the address in paypal. Also if you could see the name and postcode then it wasn't an offer it was a confirmed sale (which is why I'm confused) as you don't get to see buyer details until the transaction is complete, in that case the price they paid was the price YOU set, it wasn't an offer and if it was too low it was because that's how you set it.

    As for the bankrupt bit, it' immaterial that's between the buyer and the official receiver.

    No one can force you to sell now but if you choose to refund the payment and not send then you risk a defect, a negative feedback and you lose your FVFs.
    Last edited by soolin; 08-04-2018 at 7:48 AM.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • loveabargain13
    • By loveabargain13 8th Apr 18, 8:53 AM
    • 922 Posts
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    loveabargain13
    • #4
    • 8th Apr 18, 8:53 AM
    • #4
    • 8th Apr 18, 8:53 AM
    I didnít accept the offer, they paid the full asking price but ebay didnít have on account the address which they wanted the parcel sent to.
    • theonlywayisup
    • By theonlywayisup 8th Apr 18, 9:16 AM
    • 12,575 Posts
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    theonlywayisup
    • #5
    • 8th Apr 18, 9:16 AM
    • #5
    • 8th Apr 18, 9:16 AM
    I didnít accept the offer, they paid the full asking price but ebay didnít have on account the address which they wanted the parcel sent to.
    Originally posted by loveabargain13
    What do you mean eBay didn't have the address on account? Are you saying the buyer paid and gave one address and then messaged you about sending it to another?
    • soolin
    • By soolin 8th Apr 18, 9:44 AM
    • 60,843 Posts
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    soolin
    • #6
    • 8th Apr 18, 9:44 AM
    • #6
    • 8th Apr 18, 9:44 AM
    I didnít accept the offer, they paid the full asking price but ebay didnít have on account the address which they wanted the parcel sent to.
    Originally posted by loveabargain13
    I still don't understand then what this bit means then 'Got an offer on a designer bag, which I didnít want to accept as too low'

    As per theonlywayisup- what address shows when you check the payment in your paypal account- or are you saying that there isn't an address there?

    Does the bit about bankruptcy have any relevance at all?
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • RFW
    • By RFW 8th Apr 18, 10:23 AM
    • 8,739 Posts
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    RFW
    • #7
    • 8th Apr 18, 10:23 AM
    • #7
    • 8th Apr 18, 10:23 AM

    Does the bit about bankruptcy have any relevance at all?
    Originally posted by soolin
    Chances are they'd be a good payer. An undischarged bankrupt wouldn't want to add to their problems (if they still have any) by not paying. It could be someone who had all their expensive items repossessed and is looking to get some back at an affordable price. Dealing with a bankrupt can often have less problems, I have a friend who rents out property and likes bankrupts, they tend to be good payers keeping their noses clean.

    As for the other stuff in the OP, I can't make sense of it either.
    .
    • Pun
    • By Pun 8th Apr 18, 11:56 AM
    • 685 Posts
    • 570 Thanks
    Pun
    • #8
    • 8th Apr 18, 11:56 AM
    • #8
    • 8th Apr 18, 11:56 AM
    How have they 'ruined' the experience? Send it to the address they gave during checkout, use tracked method of delivery etc and stop inventing problems (there are quite enough real ones!).
    • loveabargain13
    • By loveabargain13 8th Apr 18, 2:10 PM
    • 922 Posts
    • 529 Thanks
    loveabargain13
    • #9
    • 8th Apr 18, 2:10 PM
    • #9
    • 8th Apr 18, 2:10 PM
    I'm sure you'd send a thousand £ product to an eBay unregistered address?
    • soolin
    • By soolin 8th Apr 18, 2:46 PM
    • 60,843 Posts
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    soolin
    I'm sure you'd send a thousand £ product to an eBay unregistered address?
    Originally posted by loveabargain13
    Yes of course I do, what's an ebay registered address? I'm a TRS seller who has been selling on ebay for nearly 20 years and have no idea what an ebay registered address actually has to do with sending.

    ALL That matters is the address on paypal, does it say OK to send? if so, that's all you need, anything else is just obstacles you appear to be using to explain why you don't want to sell. As I said above I have more than address registered on paypal, so it is very possible that the address I use when I check out of paypal does not match the one on ebay.

    I'm still unclear by the way how buyer has won the item for less than your BIN or auction price though. If you have decided not to sell it then no one can force you to do so , but you do need to understand the risks to your account that I mentioned above.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • BargainJunky
    • By BargainJunky 8th Apr 18, 3:30 PM
    • 1,402 Posts
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    BargainJunky
    Like everyone else has said I do not quite understand the situation apart from the buyer won at your selling price (I'm guesssing it was buy it now with best offer but you turned down their offer so they bought at the buy it now price).

    They paid then I get confused as to what happened. As long as the verified address in Paypal was the one they were asking you to post to I dont see a problem as you are covered (providing you post with relevant cover).
    • dlusman
    • By dlusman 8th Apr 18, 3:52 PM
    • 2,329 Posts
    • 4,547 Thanks
    dlusman
    I'm sure you'd send a thousand £ product to an eBay unregistered address?
    Originally posted by loveabargain13
    Perhaps you should drop the hyperbole and calmly state the exact sequence of events and explain why you think there is a problem. Until they can understand what happened , no-one will be able to help you
    • macman
    • By macman 8th Apr 18, 4:10 PM
    • 42,686 Posts
    • 17,957 Thanks
    macman
    Unless it was already BIN'd, all you had to do was decline the offer, and then block the bidder.
    If the address given on Paypal was clearly a spoof one, then don't send the item
    If you check for bankruptcies and CCJ's on everyone who bids, then I think you really need to get out more...
    No free lunch, and no free laptop
    • theonlywayisup
    • By theonlywayisup 8th Apr 18, 4:24 PM
    • 12,575 Posts
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    theonlywayisup
    I'm sure you'd send a thousand £ product to an eBay unregistered address?
    Originally posted by loveabargain13
    As has been explained, the ONLY address that matters is the one on the transaction when paid. You can see that by logging into Paypal and viewing the actual transaction.

    Although, if I'm honest, you should not be selling anything on eBay if you don't understand how it works, let alone something that you clearly place at high value to you.
    • stressedaah30
    • By stressedaah30 8th Apr 18, 10:54 PM
    • 1,314 Posts
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    stressedaah30
    i must be one person whos never googled researched a buyer, check ebay and paypal addresses match and send easy as in my little world
    JAN WINS- pepsi tshirt,
    • Emily Joy
    • By Emily Joy 11th Apr 18, 11:34 AM
    • 187 Posts
    • 76 Thanks
    Emily Joy
    I have had a housemate who has been a bankrupt twice before he even turned 35. We were sharing a house - his bankruptcy has had nothing to do with me!

    Perhaps you can (1) Google the name (2) Add the phone number from the order to your mobile phone and get something out the buyer social networks accounts, if you are so suspicious.
    • ballisticbrian
    • By ballisticbrian 11th Apr 18, 11:39 AM
    • 3,451 Posts
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    ballisticbrian
    check ebay and paypal match
    You don't even need to do that. As long as you ignore the addresses in the email and the one ebay displays prior to payment, it is over-written in MyeBay with the paypal checkout address after payment.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
    • Brynsam
    • By Brynsam 11th Apr 18, 12:33 PM
    • 1,607 Posts
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    Brynsam
    Maybe you just aren't cut out to sell on ebay. Try another route.
    • forgotmyname
    • By forgotmyname 15th Apr 18, 3:04 PM
    • 27,595 Posts
    • 11,173 Thanks
    forgotmyname
    I wonder if they mean ebay verified? Mine changes from verified to unverified every now and then.

    I have lived in the same house and been on ebay a very long time. Before yahoo auctions told us all to goto ebay. Yep that long ago.

    I preferred yahoo back then..
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • soolin
    • By soolin 15th Apr 18, 7:23 PM
    • 60,843 Posts
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    soolin
    I wonder if they mean ebay verified? Mine changes from verified to unverified every now and then.

    I have lived in the same house and been on ebay a very long time. Before yahoo auctions told us all to goto ebay. Yep that long ago.

    I preferred yahoo back then..
    Originally posted by forgotmyname
    Even verified doesn't mater though , like yours mine changes constantly.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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