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  • FIRST POST
    • Corona
    • By Corona 4th Apr 18, 5:24 PM
    • 860Posts
    • 799Thanks
    Corona
    No audio on videos
    • #1
    • 4th Apr 18, 5:24 PM
    No audio on videos 4th Apr 18 at 5:24 PM
    Hope someone can help me.
    I've started having problems with the sound on videos I play on YouTube, Facebook and the BBC iPlayer. Have checked that the sound isn't muted either on my laptop or on the video; I've restarted my computer (that used to work sometimes) and also tried clearing the cache on my browser (which worked yesterday but didn't work today).
    I'm using Windows 10 and Firefox as my browser.
    Anyone know what might going on?
    Thanks
Page 1
    • almillar
    • By almillar 5th Apr 18, 1:02 PM
    • 7,540 Posts
    • 3,100 Thanks
    almillar
    • #2
    • 5th Apr 18, 1:02 PM
    • #2
    • 5th Apr 18, 1:02 PM
    You say 'on videos' but I can't see anything saying you've tested 'just sound' - like an MP3. Sometimes if you mess around with headphones, bluetooth, HDMI etc, whilst the computer tries to auto switch to where you want the sound, it doesn't always get it right.
    There's a little speaker icon bottom right - I think you right click on it, and click 'playback devices'. If you do this you should see your laptop's speakers, headphone socket etc. Check which one's active. Play a video, see if the bar jumps to the sound. Maybe that has worked, if not, we can look more into a software issue...
    • Corona
    • By Corona 8th Apr 18, 12:16 PM
    • 860 Posts
    • 799 Thanks
    Corona
    • #3
    • 8th Apr 18, 12:16 PM
    • #3
    • 8th Apr 18, 12:16 PM
    You say 'on videos' but I can't see anything saying you've tested 'just sound' - like an MP3. Sometimes if you mess around with headphones, bluetooth, HDMI etc, whilst the computer tries to auto switch to where you want the sound, it doesn't always get it right.
    There's a little speaker icon bottom right - I think you right click on it, and click 'playback devices'. If you do this you should see your laptop's speakers, headphone socket etc. Check which one's active. Play a video, see if the bar jumps to the sound. Maybe that has worked, if not, we can look more into a software issue...
    Originally posted by almillar
    Thanks for this. Yes, the sound bar works - it's moving as the video is playing, but still no sound. (Yes I've made sure there isn't a X next to the speaker icon on the video). Any thoughts about what I could do next?
    • DCFC79
    • By DCFC79 8th Apr 18, 1:17 PM
    • 32,563 Posts
    • 20,487 Thanks
    DCFC79
    • #4
    • 8th Apr 18, 1:17 PM
    • #4
    • 8th Apr 18, 1:17 PM
    Been asked but have you tried an MP3 or a cd, a video on BBC.co.uk ?

    Take it you have checked the volume is up ?
    • Corona
    • By Corona 8th Apr 18, 3:08 PM
    • 860 Posts
    • 799 Thanks
    Corona
    • #5
    • 8th Apr 18, 3:08 PM
    • #5
    • 8th Apr 18, 3:08 PM
    Been asked but have you tried an MP3 or a cd, a video on BBC.co.uk ?

    Take it you have checked the volume is up ?
    Originally posted by DCFC79
    My laptop doesn't take CDs but I've tried BBC iPlayer, also videos on Facebook, and an MP3. Nothing at all, sadly.
    • that
    • By that 8th Apr 18, 3:44 PM
    • 515 Posts
    • 290 Thanks
    that
    • #6
    • 8th Apr 18, 3:44 PM
    • #6
    • 8th Apr 18, 3:44 PM
    in windows 10, in the systems tray, right click on speaker, select troubleshoot sound problems
    • Corona
    • By Corona 8th Apr 18, 5:14 PM
    • 860 Posts
    • 799 Thanks
    Corona
    • #7
    • 8th Apr 18, 5:14 PM
    • #7
    • 8th Apr 18, 5:14 PM
    in windows 10, in the systems tray, right click on speaker, select troubleshoot sound problems
    Originally posted by that
    Thanks - I did that, and asked it to fix problems, and it looked hopeful for a while, but resulted in the message: "Audio services not responding".

    Then I changed the Default Device - success! Thanks for pointing me in the right direction. Really appreciate it.
    Last edited by Corona; 08-04-2018 at 5:25 PM.
    • almillar
    • By almillar 9th Apr 18, 12:25 PM
    • 7,540 Posts
    • 3,100 Thanks
    almillar
    • #8
    • 9th Apr 18, 12:25 PM
    • #8
    • 9th Apr 18, 12:25 PM
    Thanks for this. Yes, the sound bar works - it's moving as the video is playing, but still no sound.
    Then I changed the Default Device

    Good stuff. Looks like the wrong playback device was selected - HDMI output, headphones, some other one, instead of the computer's own speakers. Can happen sometimes, especially if you're plugging any of the above in.
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