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  • FIRST POST
    bm92
    Warning - Currys price promise
    • #1
    • 4th Apr 18, 12:51 PM
    Warning - Currys price promise 4th Apr 18 at 12:51 PM
    I phoned Currys to enquire about a price match on a Sony TV on sale at £629 from Currys, but sold by Amazon at £599. This employee spoke to her manager and informed me that Currys would indeed match the price offered by Amazon as is suggested by the 'price promise' information on their website.

    I subsequently bought £600 of Currys gift card though my company to receive the 7% affiliation reward benefit we have access to. I then phoned the sales team again to complete the purchase and spoke to another Currys employees who informed me that Currys would in fact not match Amazons price as they do not offer the same 5-year guarantee that Currys offer. I informed them that I had spoken to one of his colleagues the previous day, who had explicitly told me that Currys would match this price. But, he told me that he would not provide a price match and suggested it was my fault for leaving it a day before phoning back up 'as prices and offers change daily' (neither Amazon or Currys prices/offers had changed), and offered to put me through to the complaints department.


    I then spoke to another of Currys employees within the complaints department, who then offered to provide the price match for me, but only after I completed the purchase of the product allowing him to reimburse me the difference. I did so, but was then told that the difference would be paid almost entirely back onto the gift card, so I still spent £629 instead of the £599 that I was promised. I subsequently cancelled the order, but am now waiting for £600 worth of gift card to be posted to me.


    Be warned, Currys appear to not want to honour their price promise and don't seem to have consistency throughout their customer service.
Page 1
    • codger
    • By codger 8th Apr 18, 8:32 PM
    • 1,607 Posts
    • 2,763 Thanks
    codger
    • #2
    • 8th Apr 18, 8:32 PM
    • #2
    • 8th Apr 18, 8:32 PM
    Currys is not a business to be trusted. It was recently slammed by the regukator for charging customers to install a Windows OS on the laptops they bought, when in fact, the laptops came from the manufacturer with the OS already installed. Currys explanation? A misunderstanding must've occurred somewhere. Yeah. Right. Funny, over the many years, how Currys' customers are always at the centre of the company's innocent. . . misunderstandings.

    It was such a shame that Comet went down. It left the field clear for Currys / Dixons / Carphones Warehouse to screw the public time and time again.
    • elsien
    • By elsien 8th Apr 18, 8:37 PM
    • 17,393 Posts
    • 43,848 Thanks
    elsien
    • #3
    • 8th Apr 18, 8:37 PM
    • #3
    • 8th Apr 18, 8:37 PM
    I phoned Currys to enquire about a price match on a Sony TV on sale at £629 from Currys, but sold by Amazon at £599. This employee spoke to her manager and informed me that Currys would indeed match the price offered by Amazon as is suggested by the 'price promise' information on their website.

    I subsequently bought £600 of Currys gift card though my company to receive the 7% affiliation reward benefit we have access to. I then phoned the sales team again to complete the purchase and spoke to another Currys employees who informed me that Currys would in fact not match Amazons price as they do not offer the same 5-year guarantee that Currys offer. I informed them that I had spoken to one of his colleagues the previous day, who had explicitly told me that Currys would match this price. But, he told me that he would not provide a price match and suggested it was my fault for leaving it a day before phoning back up 'as prices and offers change daily' (neither Amazon or Currys prices/offers had changed), and offered to put me through to the complaints department.


    I then spoke to another of Currys employees within the complaints department, who then offered to provide the price match for me, but only after I completed the purchase of the product allowing him to reimburse me the difference. I did so, but was then told that the difference would be paid almost entirely back onto the gift card, so I still spent £629 instead of the £599 that I was promised. I subsequently cancelled the order, but am now waiting for £600 worth of gift card to be posted to me.


    Be warned, Currys appear to not want to honour their price promise and don't seem to have consistency throughout their customer service.
    Originally posted by bm92

    So you've now got £600 of vouchers that you no longer need? Wouldn't it have been better to take the refund onto the card to use another time?
    I'm surprised they agreed to price match Amazon in the first place. Usually the match is against other stores in a specific radius.
    Their terms and conditions do say "The competitor!!!8217;s item must be brand new, identical to ours, and offered on the same terms." so the extended warranty may well affect that. Did you tell the first person you spoke to that the deal was not identical?
    Last edited by elsien; 08-04-2018 at 8:41 PM.
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
    • takman
    • By takman 8th Apr 18, 9:30 PM
    • 3,702 Posts
    • 3,353 Thanks
    takman
    • #4
    • 8th Apr 18, 9:30 PM
    • #4
    • 8th Apr 18, 9:30 PM
    Currys is not a business to be trusted. It was recently slammed by the regukator for charging customers to install a Windows OS on the laptops they bought, when in fact, the laptops came from the manufacturer with the OS already installed. Currys explanation? A misunderstanding must've occurred somewhere. Yeah. Right. Funny, over the many years, how Currys' customers are always at the centre of the company's innocent. . . misunderstandings.

    It was such a shame that Comet went down. It left the field clear for Currys / Dixons / Carphones Warehouse to screw the public time and time again.
    Originally posted by codger
    Have you got a source with details for that?.

    I know they try and charge extra to "setup" the laptop but I havn't heard of them charging to actually install Windows!!!
    • teddysmum
    • By teddysmum 12th Apr 18, 12:23 AM
    • 9,134 Posts
    • 5,450 Thanks
    teddysmum
    • #5
    • 12th Apr 18, 12:23 AM
    • #5
    • 12th Apr 18, 12:23 AM
    Richer Sounds price promise to undercut any deal over a certain price (otherwise match) has to be on like for like ie same length warranty, in stock and either include (once next day) delivery or be within 50miles of the shop, as they offer shop pick up.


    They clearly state this on their website.
    • coldjim
    • By coldjim 31st Jul 18, 1:31 PM
    • 37 Posts
    • 4 Thanks
    coldjim
    • #6
    • 31st Jul 18, 1:31 PM
    • #6
    • 31st Jul 18, 1:31 PM
    Sorry to bring up an old post. but did you ever resolve this? Had the same thing just happen to me on a camera lense. One person said they could do it, i then went and bought vouchers, and then came to pay and was told I couldn't price match it as its an 'online item only'. But the price match page is still there on the site along with comparisons to amazon etc! its a joke. I am now stuck with vouchers I no longer want
    • DoaM
    • By DoaM 1st Aug 18, 11:21 AM
    • 5,023 Posts
    • 4,954 Thanks
    DoaM
    • #7
    • 1st Aug 18, 11:21 AM
    • #7
    • 1st Aug 18, 11:21 AM
    I suppose the pertinent question is ... why did YOU buy vouchers in order to make the purchase? Was there an incentive to use vouchers?
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • Raxiel
    • By Raxiel 7th Aug 18, 2:33 PM
    • 825 Posts
    • 489 Thanks
    Raxiel
    • #8
    • 7th Aug 18, 2:33 PM
    • #8
    • 7th Aug 18, 2:33 PM
    I suppose the pertinent question is ... why did YOU buy vouchers in order to make the purchase? Was there an incentive to use vouchers?
    Originally posted by DoaM

    7% affiliation reward it says.


    My own credit card company allow me to purchase £100 curry's vouchers for £90 'worth' of reward points, (or £10 for £7.50 but you're only allowed one of them every 6 months).


    I very nearly did the same thing to buy a TV from them last year until a salesman actually talked me out of buying the TV I wanted (trashing it in what I can only assume was a lead up to an extended warranty) and pushed me to look further afield where I found the same* set cheaper at Richer sounds, so I guess he did me a favour


    *It was the same spec on paper beyond some meaningless jargon, but Currys being the major retailer that they are can get the manufacturer to produce a 'Currys only' SKU to avoid having to price match.
    • mattyprice4004
    • By mattyprice4004 12th Aug 18, 6:49 AM
    • 3,730 Posts
    • 3,224 Thanks
    mattyprice4004
    • #9
    • 12th Aug 18, 6:49 AM
    • #9
    • 12th Aug 18, 6:49 AM
    The 7% reward was from another poster years ago - how do you know they!!!8217;re on the same deal?
    • prowla
    • By prowla 12th Aug 18, 7:52 AM
    • 10,086 Posts
    • 8,305 Thanks
    prowla
    Buying vouchers is always a dodgy ploy; I've just been caught out buying something from Amazon and buying a £25 voucher towards it for an extra £5 credit, except I returned the item and now have £30 of vouchers I need to spend.


    In general, bricks & mortar companies don't tend to match online deals, so I'd tend to be wary of a salesperson saying they would match.


    The "like-for-like" stipulation in price matches is also something to be wary of; Currys (and other shops) often have their own specific model (especially white goods), which you can't get elsewhere, and/or warranty variations which make their item unique.
    • isabellac
    • By isabellac 15th Aug 18, 11:19 PM
    • 15 Posts
    • 6 Thanks
    isabellac
    Have you got a source with details for that?.

    I know they try and charge extra to "setup" the laptop but I havn't heard of them charging to actually install Windows!!!
    Originally posted by takman

    I hadn't heard about this but it does strike me as being something of a misunderstanding... Historically computers used to come with a CD with the operating system on it, allowing you to re-install it should you need to completely re-format your machine for some reason. Nowadays the vast majority of modern computers don't even have a CD drive, and the OS has to be backed up onto a memory stick to create a recovery media in case it gets lost (re-buying a copy of Windows is in excess of £100 I believe). I imagine that Currys offers creating this backup as a service for customers who otherwise wouldn't have the time/knowledge to do this sort of thing.
    • twhitehousescat
    • By twhitehousescat 16th Aug 18, 12:54 AM
    • 1,932 Posts
    • 2,403 Thanks
    twhitehousescat
    I hadn't heard about this but it does strike me as being something of a misunderstanding... Historically computers used to come with a CD with the operating system on it, allowing you to re-install it should you need to completely re-format your machine for some reason. Nowadays the vast majority of modern computers don't even have a CD drive, and the OS has to be backed up onto a memory stick to create a recovery media in case it gets lost (re-buying a copy of Windows is in excess of £100 I believe). I imagine that Currys offers creating this backup as a service for customers who otherwise wouldn't have the time/knowledge to do this sort of thing.
    Originally posted by isabellac
    no need to pay "in excess" of £100 for windows follow this link , and download the full win 10 to a pendrive or CD rom , PS : ITS FREE https://www.microsoft.com/en-gb/software-download/windows10
    Time pretending I was asleep whilst under his desk , has given me insight to this sordid world
    • isabellac
    • By isabellac 16th Aug 18, 11:46 PM
    • 15 Posts
    • 6 Thanks
    isabellac
    no need to pay "in excess" of £100 for windows follow this link , and download the full win 10 to a pendrive or CD rom , PS : ITS FREE
    Originally posted by twhitehousescat

    I'm not allowed to post links, but if you look on the Microsoft website you can see that the purchase price for Windows 10 Home is £119.99. I may just be being dense but the page you've linked to specifies that you first require a license to install Windows 10 before you can go ahead with any of those options? From Microsoft's support page:

    Will the media creation tool still be available for customers to download Windows 10 installation media?

    Yes, the media creation tool and Windows 10 installation media (ISO files) are available for customers to install Windows 10. If you’re installing Windows 10 for the first time, you’ll need to enter a valid Windows 10 product key or buy a full version of Windows 10 during setup for this tool to work. If you’ve previously installed Windows 10 on your device, you should have a digital license and Windows 10 will automatically activate without entering a product key.
    • Newtothis92
    • By Newtothis92 17th Aug 18, 12:32 AM
    • 27 Posts
    • 16 Thanks
    Newtothis92
    Having worked for Currys in the past can confirm isabellac is exactly right in his suggestion. Currys offer to set the laptop up (install any programmes Microsoft office etc) and create a "recovery disk/usb" which is a copy of the operating system.

    This is me in no way saying they're right/wrong for doing this.. I'm just saying that's what they do
    • takman
    • By takman 17th Aug 18, 11:30 AM
    • 3,702 Posts
    • 3,353 Thanks
    takman
    I'm not allowed to post links, but if you look on the Microsoft website you can see that the purchase price for Windows 10 Home is £119.99. I may just be being dense but the page you've linked to specifies that you first require a license to install Windows 10 before you can go ahead with any of those options? From Microsoft's support page:

    Will the media creation tool still be available for customers to download Windows 10 installation media?

    Yes, the media creation tool and Windows 10 installation media (ISO files) are available for customers to install Windows 10. If you’re installing Windows 10 for the first time, you’ll need to enter a valid Windows 10 product key or buy a full version of Windows 10 during setup for this tool to work. If you’ve previously installed Windows 10 on your device, you should have a digital license and Windows 10 will automatically activate without entering a product key.
    Originally posted by isabellac
    The bit you have quoted explains it exactly. If you buy a computer with windows already installed you simply need to download a copy of windows and put it on a USB Drive to allow you to re-install it and it will automatically reactivate.

    So you don't need to pay to have backup media created when you first buy the computer.
    • twhitehousescat
    • By twhitehousescat 17th Aug 18, 11:54 AM
    • 1,932 Posts
    • 2,403 Thanks
    twhitehousescat
    I'm not allowed to post links, but if you look on the Microsoft website you can see that the purchase price for Windows 10 Home is £119.99. I may just be being dense but the page you've linked to specifies that you first require a license to install Windows 10 before you can go ahead with any of those options? From Microsoft's support page:

    Will the media creation tool still be available for customers to download Windows 10 installation media?

    Yes, the media creation tool and Windows 10 installation media (ISO files) are available for customers to install Windows 10. If you’re installing Windows 10 for the first time, you’ll need to enter a valid Windows 10 product key or buy a full version of Windows 10 during setup for this tool to work. If you’ve previously installed Windows 10 on your device, you should have a digital license and Windows 10 will automatically activate without entering a product key.
    Originally posted by isabellac

    so , why pay currys to make a back up
    Time pretending I was asleep whilst under his desk , has given me insight to this sordid world
    • dacouch
    • By dacouch 18th Aug 18, 10:47 PM
    • 20,600 Posts
    • 12,764 Thanks
    dacouch
    I wouldn't buy anything from Currys on principle.

    I'm not sure if they still do it but they used to get manufacturers to change the model numbers by a couple of digits on their stock. This meant they did not have to honour their price match in many cases as the exact same tv you could buy cheaper else where had a slightly different model number
    • Raxiel
    • By Raxiel 22nd Aug 18, 11:52 AM
    • 825 Posts
    • 489 Thanks
    Raxiel
    so , why pay currys to make a back up
    Originally posted by twhitehousescat
    Why buy any of the overpriced 'extras' from them? Because their salespeople specialise in convincing customers it's a good deal.


    The 7% reward was from another poster years ago - how do you know they!!!8217;re on the same deal?
    Originally posted by mattyprice4004
    I was referring the original post in this thread?
    I subsequently bought £600 of Currys gift card though my company to receive the 7% affiliation reward benefit we have access to.
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