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  • FIRST POST
    • Nanny2Nurse
    • By Nanny2Nurse 7th Mar 18, 4:15 PM
    • 102Posts
    • 6Thanks
    Nanny2Nurse
    Is Resolver legit?
    • #1
    • 7th Mar 18, 4:15 PM
    Is Resolver legit? 7th Mar 18 at 4:15 PM
    So I decided to use your advertised (endorsed?) Resolver PPI claim service a couple of weeks ago and eventually cancelled the process after filling in the majority of the form after realising I simply didnít know enough information to go ahead. I expected to hear from the company afterwards, and sure enough I received an email explaining I could continue with the process should I wish, etc., etc. However, what I didnít expect to receive was a letter through the post a few days later from a seemingly totally unrelated company urging me to make a PPI claim, followed by numerous (approx 8, 2 today alone) telephone calls to my landline from different numbers, none of which left a message.
    I have only been living at this address 4 years and have never given my landline number out. I had also never received unsolicited calls or mail regarding PPI prior to using the Resolver service.

    Whatís going on please? This cannot be just coincidence.
Page 1
    • dunstonh
    • By dunstonh 7th Mar 18, 4:17 PM
    • 92,999 Posts
    • 60,384 Thanks
    dunstonh
    • #2
    • 7th Mar 18, 4:17 PM
    • #2
    • 7th Mar 18, 4:17 PM
    Resolver does harvest your data but it is sold on an aggregated basis only.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • Nanny2Nurse
    • By Nanny2Nurse 7th Mar 18, 4:23 PM
    • 102 Posts
    • 6 Thanks
    Nanny2Nurse
    • #3
    • 7th Mar 18, 4:23 PM
    • #3
    • 7th Mar 18, 4:23 PM
    Well its pretty obvious to me that my data has without doubt been sold on and Im not happy about that at all. I didnt even complete the process.
    I only used Resolver because it was advertised on this site and (wrongly) assumed it could be trusted as a result. Ive now had my trust in MoneySavingExoert completely shaved .
    • dunstonh
    • By dunstonh 7th Mar 18, 4:48 PM
    • 92,999 Posts
    • 60,384 Thanks
    dunstonh
    • #4
    • 7th Mar 18, 4:48 PM
    • #4
    • 7th Mar 18, 4:48 PM
    Remember that this is commercial site now.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • the_quick
    • By the_quick 8th Mar 18, 1:16 PM
    • 67 Posts
    • 39 Thanks
    the_quick
    • #5
    • 8th Mar 18, 1:16 PM
    • #5
    • 8th Mar 18, 1:16 PM
    From 25th May, they will not be able to sell you details without explicit permission from you to do exactly that.
    • Moneyineptitude
    • By Moneyineptitude 8th Mar 18, 2:17 PM
    • 20,425 Posts
    • 11,322 Thanks
    Moneyineptitude
    • #6
    • 8th Mar 18, 2:17 PM
    • #6
    • 8th Mar 18, 2:17 PM
    Well its pretty obvious to me that my data has without doubt been sold on and Im not happy about that at all. I didnt even complete the process.
    Originally posted by Nanny2Nurse
    I'm no fan of Resolver (or any third party involvement in free PPI complaints), but I can't help suspecting that this is a coincidence.
    Resolver sells aggregated data harvested anonymously and makes no secret of this.

    What would be the point of providing a free E-Mail complaint template service if the customer's details were then provided to a Claim Management Company?

    So I'm not convinced.
    • dunstonh
    • By dunstonh 8th Mar 18, 2:31 PM
    • 92,999 Posts
    • 60,384 Thanks
    dunstonh
    • #7
    • 8th Mar 18, 2:31 PM
    • #7
    • 8th Mar 18, 2:31 PM
    I agree. This is not Resolver causing "individual" marketing. The data is not sold in a way that it can identify you personally.

    Did you fill in anything on a website about making a complaint or use a different method?
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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