Help re Gas company

While it is annoying that they failed to increase your direct debit, you have still used the gas.

If you raise a formal complaint (letter is better), they may offer a token of goodwill i.e a small credit.

But, you will still be expected to pay off any outstanding debt. Preferably over a period of time. This is easiest to do in summer when bills are usually lower. Overpay at this time to pay off the debt. You should aim to be in credit before next autumn.

When it works, the direct debit system is great. But, to ensure it works properly it requires input from yourself.

Regular monthly meter readings will ensure your direct debit stays on track.

Remember, a direct debit is not your actual bill, it is just a way to spread the cost of what you and your energy company think you will use.

In summer you should overpay, building up a credit. In winter the direct debit will not cover winter use, but the credit on the account from summer will cover the extra use.

A direct debit should stay the same all year round. But, this requires the predicted use to be accurate. That is why regular meter readings are important.