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  • FIRST POST
    • HenryGuest
    • By HenryGuest 8th Feb 18, 10:35 PM
    • 2Posts
    • 0Thanks
    HenryGuest
    Help!
    • #1
    • 8th Feb 18, 10:35 PM
    Help! 8th Feb 18 at 10:35 PM
    I recently purchased a Hard Drive Bay for my 2TB Hard Drive online from CeX. When it arrived, I plugged it in using the provided cables, slotted in my hard drive and sat back in excitement. Then smoke began pouring out. Both my hard drive and the Bay are now fried. My questions are:
    I purchased the item using a voucher, but can I get a refund in cash as it was faulty?
    and
    Am I able to get CeX to cover the cost of a new hard drive and data recovery for my old one as the failure was as a result of an inadequate power supply they provided?
    Thanks for your help! Henry
Page 1
    • Moneyineptitude
    • By Moneyineptitude 9th Feb 18, 1:10 AM
    • 20,466 Posts
    • 11,344 Thanks
    Moneyineptitude
    • #2
    • 9th Feb 18, 1:10 AM
    • #2
    • 9th Feb 18, 1:10 AM
    I purchased the item using a voucher, but can I get a refund in cash as it was faulty?
    Originally posted by HenryGuest
    No. You will be refunded by the same payment method you used to purchase.

    Am I able to get CeX to cover the cost of a new hard drive and data recovery for my old one as the failure was as a result of an inadequate power supply they provided?
    Originally posted by HenryGuest
    Good luck claiming consequential loss..
    • NotRichAtAll
    • By NotRichAtAll 9th Feb 18, 2:14 AM
    • 724 Posts
    • 587 Thanks
    NotRichAtAll
    • #3
    • 9th Feb 18, 2:14 AM
    • #3
    • 9th Feb 18, 2:14 AM
    end of the day they provided you with what you ordered, it was in my opinion down to you to do you homework before you go plugging it all in. Personally i think you will struggle to get anything back from them.
    • HenryGuest
    • By HenryGuest 9th Feb 18, 8:49 AM
    • 2 Posts
    • 0 Thanks
    HenryGuest
    • #4
    • 9th Feb 18, 8:49 AM
    • #4
    • 9th Feb 18, 8:49 AM
    The power supply they provided is not the one the item would originally shipped with. The fault originated form there, so as such had nothing to do with me not doing my homework. I ordered a hard drive bay and was never told a 3rd party power supply or any other cable would be included.
    As such is this as a result of CeX's negligence to include the right power supply?
    • JJ Egan
    • By JJ Egan 9th Feb 18, 9:57 AM
    • 10,504 Posts
    • 4,439 Thanks
    JJ Egan
    • #5
    • 9th Feb 18, 9:57 AM
    • #5
    • 9th Feb 18, 9:57 AM
    Confused .
    What sort of power supply .
    You bought a Hard Drive Bay .
    Did this include a built in power supply .
    • DoaM
    • By DoaM 9th Feb 18, 12:32 PM
    • 4,399 Posts
    • 4,433 Thanks
    DoaM
    • #6
    • 9th Feb 18, 12:32 PM
    • #6
    • 9th Feb 18, 12:32 PM
    It's not unusual for an external HDD caddy to have its own PSU.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
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