Hi
I've just joined so firstly I'd just like to say "Hello"
Just wondering if anyone can help please:
I took out a mobile phone contract for a sim only deal with Virgin in July, it was carried out over the phone. (so I believe I had a cooling off period) I explained that I needed this sim card within a few days and they promised I would receive it within 2 days. 5 days later it had not arrived so I contacted them to ask how long it would be, they apologised and said they would send another card out straight away and I would receive it the next day. It never arrived. I rang them a few days later and told them I could not wait any longer and I wished to cancel the contract. They offered to give a discount for the inconvenience but I refused and insisted they cancel. They eventually agreed to do this. I then took out a contract with another company instead and they sent theirs within 2 days.
A few weeks later I received a bill from Virgin, I rang them and explained that I had never received the sim and I cancelled within the cooling off period. They agreed to cancel the invoice and remove it from their system.
The following month I received another bill, I rang again and took reference numbers and the staff details of whom I spoke to, I then started to keep a record of times/dates/names and notes of the conversation whenever i rang. I also sent a letter explaining everything.
I then received a letter stating that they were passing my details on to a debt collection agency. I was pleased with this because I thought that at least I would get the chance to explain the situation to them if they visited. Needless to say they never did.
I have just checked my credit score and they have registered a default against me.
I have never received their sim card, so naturally a phone call has never been made from that number (which Virgin agreed)
I have never missed a payment on anything in my life, I work hard and pay my bills on time and I'm furious about this, how do I get this removed? Can anyone advise?
Thanks in advance