Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • Bill23h
    • By Bill23h 3rd Feb 18, 5:49 PM
    • 51Posts
    • 33Thanks
    Bill23h
    Are there ANY kitchen suppliers it's safe to use?
    • #1
    • 3rd Feb 18, 5:49 PM
    Are there ANY kitchen suppliers it's safe to use? 3rd Feb 18 at 5:49 PM
    Hi.
    I'd appreciate some advice on buying a new kitchen please.
    I've been reading lots of posts here and elsewhere and it seems like nothing but negatives about the main suppliers - Wren, B&Q, Homebase, Wickes, Magnet and Howdens.
    Each have horror stories of bad products, bad fitting, dodgy pricing etc.
    Is there any that people could honestly recommend where they have been treated well?
    The consensus seems to be to use a 'trusted local tradesman' - that's fine but I have 2 worries about that:
    1. They get the goods from one of the above suppliers, anyway, surely? and
    2. I don't want to get into a situation where each blames the other for any mishaps.

    If all the big suppliers are so terrible, how does anyone get a kitchen done well?
    All advice welcome - I've never had to buy a full kitchen before - so thanks in advance!
Page 2
    • hunters
    • By hunters 4th Feb 18, 6:30 PM
    • 754 Posts
    • 2,115 Thanks
    hunters
    First thing IMO is find your fitter then check out various kitchens and designs. My fitter did all the electrics and plumbing (fully qualified) himself as well as fitting. His preferred company is Howdens and he passed on all his discount. I wasn!!!8217;t struck on their worktops so looked at a company that specialised in worktops and he had an account with them too so was able to order and organise delivery.

    I went off on holiday for three days so was only there for the initial rip out of the old kitchen and back in time for finishing touches. I did have plans drawn up at Homebase and Ikea and the fitter and I tweaked them to what I wanted and his suggestions as to what actually could be done.
    • happyandcontented
    • By happyandcontented 4th Feb 18, 6:37 PM
    • 1,058 Posts
    • 2,074 Thanks
    happyandcontented
    This is good stuff, thanks to you and all the other responders.
    1. I didn't know Tesco did kitchens - don't think they do now??
    2. " he didn't get past the door as he insisted on my OH being present". When was this, 1973? Unbelievable!

    I realise bad reviews are self-selecting (people vent when annoyed, but are often slow to praise) but it's a bit scary - does ANYONE buy from these people and end up happy? - is what I was asking, really. I'll have a look at Homebase - I take it you were happy with the end result? - and maybe look at a local guy to fit, but what i'd really like is for someone reliable to project-manage the whole thing for me, even if it costs a bit more.
    Originally posted by Bill23h
    My son bought from Homebase and has had nothing but trouble with them. Late delivery, missing parts, no delivery, wrong items delivered, no flexibility re-delivery, wrong measurements by their designer, etc. Currently, he has a multi-point formal complaint under discussion with them.

    His fitter whom he employed separately after ordering said he has also had major issues with them in the past and wouldn't advise his customers to use them.
    • premkit
    • By premkit 4th Feb 18, 7:11 PM
    • 230 Posts
    • 91 Thanks
    premkit
    The most important part of the kitchen headache is the fitter, if they are good they will make it seem a breeze. If they are poor you will be throwing all that hard earned time and money away. Research the fitter, if you go to a shed ask who are the two best teams and insist on one of them.
    • vansboy
    • By vansboy 4th Feb 18, 8:18 PM
    • 6,140 Posts
    • 4,446 Thanks
    vansboy
    No mention as yet of Ikea. Currently about to order my 5th kitchen, from them, for new house.

    Good points....
    Clear pricing structure.
    Reasonably skilled staff who are NOT sales commission led.
    An on line planner (sometimes a bit fiddly to use at first) which will price each item individually.
    Various styles to match most budgets unless you REALLY into spending big money.
    Readily available stocks delivered in days.
    Lots of bits n pieces you can add on, once you've bought and built it.
    If they do make a mistake, or have a problem that causes you to go back to the store, they will contribute toward your mileage costs.

    Not so good...
    Never used their contractors to build, which probably work out at around £100/unit, so not cheap.

    The long guarantees on installation, as well as product itself, seems to have left a number of customers not happy, when there is a fault. but mine have all lasted well.

    VB
    • WeAreGhosts
    • By WeAreGhosts 5th Feb 18, 12:40 PM
    • 2,262 Posts
    • 24,802 Thanks
    WeAreGhosts
    Thanks for that. Were you happy with the price? Most people say they are a bit pricey? Also, was the cost spelled out and finalised by them? I've heard their pricing can be a bit, er, random.
    Cheers
    Originally posted by Bill23h
    The price was great, but only because there was a sale on at the time. I think it worked out as 50% off the units and we got free appliances. What should have been a £14k kitchen cost us £7k. It was all itemised.
    It is worth asking if there is a sale coming up.

    I totally agree about fitters. Find a good fitter and the hassle is vastly reduced. We had one piece missing and he sorted it for us. But Magnet were great with this too. It was couriered and with us in 24hrs.
    Last edited by WeAreGhosts; 05-02-2018 at 12:43 PM.
    • martinsurrey
    • By martinsurrey 5th Feb 18, 1:04 PM
    • 3,340 Posts
    • 4,091 Thanks
    martinsurrey
    I used DIY kitchens and while they were great don't be fooled into thinking its the easy option.

    I designed the kitchen myself, I did a lot of the fitting myself.

    If you cant do that you will be relying on finding a designer and fitter yourself, and if something goes wrong, you will be chasing multiple people.

    the most important part of a kitchen is the right fitter, followed by the right designer.
    • Furts
    • By Furts 5th Feb 18, 1:31 PM
    • 4,107 Posts
    • 2,646 Thanks
    Furts
    Hi.
    I'd appreciate some advice on buying a new kitchen please.
    I've been reading lots of posts here and elsewhere and it seems like nothing but negatives about the main suppliers - Wren, B&Q, Homebase, Wickes, Magnet and Howdens.
    Originally posted by Bill23h

    I realise bad reviews are self-selecting (people vent when annoyed, but are often slow to praise) but it's a bit scary - does ANYONE buy from these people and end up happy? - is what I was asking, really. I'll have a look at Homebase - I take it you were happy with the end result? - and maybe look at a local guy to fit, but what i'd really like is for someone reliable to project-manage the whole thing for me, even if it costs a bit more.
    Originally posted by Bill23h
    You are naming typical retail suppliers but you are falling into the same trap that the vast majority of consumers fall into. Equally no responses to your query have stated the Plan B - so many of these respondents may also be in the same "trap".

    My kitchen came from none of your names, neither did it come from diykitchens, neither was it an expensive German Kitchen. It was a simple purchase from a builders merchant. About a mile or so down the road from me is an excellent kitchen showroom - part of a national builders merchant. A couple of miles further on is an excellent kitchen showroom which is within a local independent builders merchant.

    In my case a national builders merchant supplied exactly what I required giving me a price and a quality that met my Specification. OK I did a lot of design, thinking, sizing and so on but that was only because I had an eye on quality and detail. I did not have to do that. But this also meant that I did not have to accept the dross which is frequently aimed at consumers from DIY sheds. There really is no need for consumers to go through Homebase, Wren, B&Q and so on, but consumers happily do so! But these same consumers then get flimsy carcasses, inferior hinges, vinyl wrapped doors, 28mm worktops and all the other multitude of tat that is out there!
    • trailingspouse
    • By trailingspouse 5th Feb 18, 3:11 PM
    • 2,680 Posts
    • 4,327 Thanks
    trailingspouse
    Yes indeed - it was 2013, but felt like 1973!!

    I don't know if they've stopped doing kitchens - strangely enough, I've never felt the need to find out...

    The Homebase kitchen is still going strong and has been in 4 1/2 years now. We were so impressed with the fitters that we got them back to fit our utility room.

    hunters - I wouldn't be keen on leaving any tradesperson to get on with the job unsupervised. Even the best can have questions that need answers while they're going along - it's so much easier to sort things out there and then rather than have them perhaps make the wrong choice between option A and option B when you're not there to ask.

    Edited to add: I just Googled Tesco kitchens. They stopped doing it in 2014. I wonder if it was something I said??
    • marlot
    • By marlot 5th Feb 18, 4:12 PM
    • 3,366 Posts
    • 2,495 Thanks
    marlot
    I've just installed three IKEA units in a utility room. Generally decent quality, though I'd have preferred thicker end panels.

    One thing I hadn't expected (but was very grateful for) was that if you book an appointment with one of their designers they can send the entire picking list through to the despatch area. I arrived there to find my units on a trolley waiting for me. No extra charge.
    • hunters
    • By hunters 6th Feb 18, 9:48 AM
    • 754 Posts
    • 2,115 Thanks
    hunters
    Yes indeed - it was 2013, but felt like 1973!!

    I don't know if they've stopped doing kitchens - strangely enough, I've never felt the need to find out...

    The Homebase kitchen is still going strong and has been in 4 1/2 years now. We were so impressed with the fitters that we got them back to fit our utility room.

    hunters - I wouldn't be keen on leaving any tradesperson to get on with the job unsupervised. Even the best can have questions that need answers while they're going along - it's so much easier to sort things out there and then rather than have them perhaps make the wrong choice between option A and option B when you're not there to ask.

    Edited to add: I just Googled Tesco kitchens. They stopped doing it in 2014. I wonder if it was something I said??
    Originally posted by trailingspouse
    I have my ace guy on WhatsApp free calls via WiFi and photos of what is happening
    • Bill23h
    • By Bill23h 6th Feb 18, 10:56 AM
    • 51 Posts
    • 33 Thanks
    Bill23h
    The price was great, but only because there was a sale on at the time. I think it worked out as 50% off the units and we got free appliances. What should have been a £14k kitchen cost us £7k. It was all itemised.
    It is worth asking if there is a sale coming up.

    I totally agree about fitters. Find a good fitter and the hassle is vastly reduced. We had one piece missing and he sorted it for us. But Magnet were great with this too. It was couriered and with us in 24hrs.
    Originally posted by WeAreGhosts

    Thanks for that - We were in our local Magnet yesterday and I was quite impressed. I think they may be a starting point for a first quote, at least. Cheers
    • stueyhants
    • By stueyhants 6th Feb 18, 7:35 PM
    • 510 Posts
    • 909 Thanks
    stueyhants
    Thanks for that - We were in our local Magnet yesterday and I was quite impressed. I think they may be a starting point for a first quote, at least. Cheers
    Originally posted by Bill23h
    I had a kitchen from Magnet Trade around 6 years ago, cost around £4k for the units and I sourced everything else from other places. Overall it’s warn quite badly and I wouldn’t purchase another kitchen from them again but I may have been unlucky.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,282Posts Today

5,783Users online

Martin's Twitter
  • I've decided my weekend starts here while the sun's glow is still baskable. So I'm signing off. Have a great weeke? https://t.co/9FxNEpDs6p

  • No not correct. The big six do, but you can get fixed tariffs guaranteed not to rise and about 25% cheaper. Just tr? https://t.co/B2ft5OS3Ig

  • Baaaa! Scottish Power has bleated and followed the herd, today announcing it's putting up energy prices by 5.5%. R? https://t.co/vi3hBxo4Hn

  • Follow Martin