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    • custardy
    • By custardy 9th Jan 18, 7:58 AM
    • 33,568Posts
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    custardy
    RM Tracked 4 hour delivery windows
    • #1
    • 9th Jan 18, 7:58 AM
    RM Tracked 4 hour delivery windows 9th Jan 18 at 7:58 AM
    Looks like RM are lurching forward with updating their services.
    They are running a '7 customer' trial of 4 hour delivery slots for customers from the 15th of this month.
    Don't know the customers yet but assume Amazon is likely to be one of them.
    Standard fare. Customer gets an SMS to track & trace to advice them of their estimated 4 hour delivery window.
Page 1
    • mrcol1000
    • By mrcol1000 9th Jan 18, 10:22 AM
    • 4,580 Posts
    • 3,942 Thanks
    mrcol1000
    • #2
    • 9th Jan 18, 10:22 AM
    • #2
    • 9th Jan 18, 10:22 AM
    Yodel and My Hermes have been doing this for months. My Hermes gives you a delivery slot. Yodel tells you how many parcels between you and the courier. Not to mention UPS, DPD etc....

    It is nice to see Royal Mail is joining us in 2018. The way they are steaming ahead, non-business customers will be able to get full tracking on their parcels as standard by 2025
    • RFW
    • By RFW 9th Jan 18, 11:28 AM
    • 8,715 Posts
    • 5,075 Thanks
    RFW
    • #3
    • 9th Jan 18, 11:28 AM
    • #3
    • 9th Jan 18, 11:28 AM
    Yodel and My Hermes have been doing this for months. My Hermes gives you a delivery slot. Yodel tells you how many parcels between you and the courier. Not to mention UPS, DPD etc....

    It is nice to see Royal Mail is joining us in 2018. The way they are steaming ahead, non-business customers will be able to get full tracking on their parcels as standard by 2025
    Originally posted by mrcol1000
    In my experience it only really works with DPD.
    Given RM's set up it should be easy enough for them to be more accurate on timing. The routes are always the same on normal post, a DPD driver doesn't know what he's got or where he's going until he gets to the depot. Where RM will fall down is with redeliveries/rescheduling.
    .
    • custardy
    • By custardy 9th Jan 18, 3:36 PM
    • 33,568 Posts
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    custardy
    • #4
    • 9th Jan 18, 3:36 PM
    • #4
    • 9th Jan 18, 3:36 PM
    Yodel and My Hermes have been doing this for months. My Hermes gives you a delivery slot. Yodel tells you how many parcels between you and the courier. Not to mention UPS, DPD etc....

    It is nice to see Royal Mail is joining us in 2018. The way they are steaming ahead, non-business customers will be able to get full tracking on their parcels as standard by 2025
    Originally posted by mrcol1000
    I think you do RM a diservice.
    Do you think its as easy as Yodel/Hermes to set this up?
    Yodel deal simply with packages. Joe has 50 packages. put them in approximate delivery order.
    Postie Bob and Sue have 25 tracked,12 SDs,2 letter deliveries at 1100 doors with 50 packages including signatures and 2D barcodes to scan ,collections etc.

    In my experience it only really works with DPD.
    Given RM's set up it should be easy enough for them to be more accurate on timing. The routes are always the same on normal post, a DPD driver doesn't know what he's got or where he's going until he gets to the depot. Where RM will fall down is with redeliveries/rescheduling.
    Originally posted by RFW
    not 100%. SD items can be a fly in the ointment. RM really need to push the times back as deliveries run past 1pm.
    • RFW
    • By RFW 9th Jan 18, 4:49 PM
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    RFW
    • #5
    • 9th Jan 18, 4:49 PM
    • #5
    • 9th Jan 18, 4:49 PM


    not 100%. SD items can be a fly in the ointment. RM really need to push the times back as deliveries run past 1pm.
    Originally posted by custardy
    The signed and other services effectively need to be a different set up though. It wouldn't be too difficult to know that posty x arrives at street y between 10am and 11am every day. If the mail is tracked it's then easy enough to find it. As far as I can tell the set up is there it's the structure and organisation that isn't.

    RM is still the best service I use pretty much bar none. There's a rare loss, probably running at below 0.1% and I can never be certain that's down to a loss or something else. Every other company I deal with has a far worse !!!! up rate. With a few tweaks they could be outstanding.
    .
    • custardy
    • By custardy 10th Jan 18, 7:47 AM
    • 33,568 Posts
    • 28,517 Thanks
    custardy
    • #6
    • 10th Jan 18, 7:47 AM
    • #6
    • 10th Jan 18, 7:47 AM
    The signed and other services effectively need to be a different set up though. It wouldn't be too difficult to know that posty x arrives at street y between 10am and 11am every day. If the mail is tracked it's then easy enough to find it. As far as I can tell the set up is there it's the structure and organisation that isn't.

    RM is still the best service I use pretty much bar none. There's a rare loss, probably running at below 0.1% and I can never be certain that's down to a loss or something else. Every other company I deal with has a far worse !!!! up rate. With a few tweaks they could be outstanding.
    Originally posted by RFW
    What do you mean by different set up? The cost savings come by having 1 postie doing the whole element of the delivery & collections.
    • molerat
    • By molerat 11th Jan 18, 1:00 PM
    • 18,812 Posts
    • 12,996 Thanks
    molerat
    • #7
    • 11th Jan 18, 1:00 PM
    • #7
    • 11th Jan 18, 1:00 PM
    I thought most people already knew their "4 hr delivery slot" with RM. I do, it is between 9 and 1. 9-930 for SD on the van after he has dropped the postie off, normal post 9.30 - 11.00 and larger packets 12.00 - 1.00 on the van. As long as it is tracked and shows as out for delivery I pretty much know when it is likely to arrive. Knowing what the parcel is pretty much narrows the time slot.
    Last edited by molerat; 11-01-2018 at 1:03 PM.
    www.helpforheroes.org.uk/donations.html
    • custardy
    • By custardy 11th Jan 18, 1:17 PM
    • 33,568 Posts
    • 28,517 Thanks
    custardy
    • #8
    • 11th Jan 18, 1:17 PM
    • #8
    • 11th Jan 18, 1:17 PM
    I thought most people already knew their "4 hr delivery slot" with RM. I do, it is between 9 and 1. 9-930 for SD on the van after he has dropped the postie off, normal post 9.30 - 11.00 and larger packets 12.00 - 1.00 on the van. As long as it is tracked and shows as out for delivery I pretty much know when it is likely to arrive. Knowing what the parcel is pretty much narrows the time slot.
    Originally posted by molerat
    Sounds like you are yet to have the 'modern' delivery methods.
    Many wont have related to your version for years Im afraid
    • molerat
    • By molerat 11th Jan 18, 5:31 PM
    • 18,812 Posts
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    molerat
    • #9
    • 11th Jan 18, 5:31 PM
    • #9
    • 11th Jan 18, 5:31 PM
    Sounds like you are yet to have the 'modern' delivery methods.
    Many wont have related to your version for years Im afraid
    Originally posted by custardy
    How does it work now then ? At the moment the van brings the postie to the walk area, putting the extra bags in the tin boxes, and delivers the SDs. Seems to be a system that works.
    www.helpforheroes.org.uk/donations.html
    • custardy
    • By custardy 12th Jan 18, 7:58 AM
    • 33,568 Posts
    • 28,517 Thanks
    custardy
    How does it work now then ? At the moment the van brings the postie to the walk area, putting the extra bags in the tin boxes, and delivers the SDs. Seems to be a system that works.
    Originally posted by molerat
    So right now. That driver drops of the bags for approx 6 posties.
    He/she also will deliver the large packets etc for those 6 posties.
    likely they will deliver to local firms too.

    So get rid of that driver.
    get those 6 postie to pair up and work from a van for each pair.
    They will deliver 2 foot deliveries (likely increased in size when joined)
    They will deliver all SDs,large packets etc for both duties and deliver to all firms etc.
    they will likely also have to do some collections too,
    do this with all the duties and you can also wipe out collection duties.

    so with a pair of deliveries they may have to do things in different orders to meet SD targets etc so you might be at the start of the delivery one day and the end another.`
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