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  • FIRST POST
    • daveandgem
    • By daveandgem 6th Jan 18, 11:05 AM
    • 34Posts
    • 1Thanks
    daveandgem
    How much flexibility does switching away from VM fibre give ?
    • #1
    • 6th Jan 18, 11:05 AM
    How much flexibility does switching away from VM fibre give ? 6th Jan 18 at 11:05 AM
    I think there are a few of us on here who currently have VM fibre, no phone line, are mostly happy with the service BUT could get cheaper elsewhere with a phone line.

    It seems that would give more flexibility switching around in future, just because there's more competition for packages including phone line.

    Any experience of whether it's worth the hassle ? I'm thinking of things like how hard is it to ensure you're not without service for a few days when switching, do you just need to wait in for engineer one time then not in future, posting equipment to and fro, anything else etc.

    Cheers all
Page 1
    • Inner Zone
    • By Inner Zone 6th Jan 18, 11:26 AM
    • 2,174 Posts
    • 1,227 Thanks
    Inner Zone
    • #2
    • 6th Jan 18, 11:26 AM
    • #2
    • 6th Jan 18, 11:26 AM
    As VM and BT lines are totally separate you can overlap one service with the other no need for any downtime. Maybe downtime usually a few hours when switch BT line providers in the future. If you don't have a BT line the an engineer will install one and that will require you to be home for one day, equipment is usually self install and posted to you.
    • daveandgem
    • By daveandgem 6th Jan 18, 7:44 PM
    • 34 Posts
    • 1 Thanks
    daveandgem
    • #3
    • 6th Jan 18, 7:44 PM
    • #3
    • 6th Jan 18, 7:44 PM
    Great, thanks.

    I guess I had always thought switching broadband was more work than switching other stuff eg car insurance - but I'm just going to ditch VM if they don't come up with a competitive retentions offer.
    • AndyPK
    • By AndyPK 7th Jan 18, 11:10 AM
    • 2,899 Posts
    • 812 Thanks
    AndyPK
    • #4
    • 7th Jan 18, 11:10 AM
    • #4
    • 7th Jan 18, 11:10 AM
    it was my theory too. Get rid of VM and then it will be nice and easy to switch between OR providers.

    I haven't managed to leave them yet when I push VM hard enough, they give me a price that is close enough to the offer not to be worth the trouble.

    ALso the OR database says I can't get fibre most of the time (even when I can) so check that you can go thru the order process.

    just tell vm what price you can get else where and see what they can do.
    took about 3 calls to get it all squared.

    I think the VM service will be faster. min 50mbps
    where as you will be quoted a speed for OR when you go thru the order process (and depends how close to your street fibre cab you are)
    • Buzby
    • By Buzby 7th Jan 18, 4:29 PM
    • 8,167 Posts
    • 2,994 Thanks
    Buzby
    • #5
    • 7th Jan 18, 4:29 PM
    • #5
    • 7th Jan 18, 4:29 PM
    Thereís someone who cannot see the wood for the trees! Virgin offer 200Mb/s service and pretty reliable in most areas. Not fibre, as it uses Co-ax. Anything else requires OpenReach to provide a twisted pair irrespective of who your supplier is. You can then get under 20Mb/s as standard (or pay extra for a ďFibreĒ service that truly isnít, still the same twisted pair, but now your service is 79Mb/s.... still nowhere near VMís 200Mb/s.

    Sure, thereís greater choice - but based on speed, all the rest are horrifyingly more expensive. Compare equally.
    • Bigphil1474
    • By Bigphil1474 10th Jan 18, 7:08 AM
    • 830 Posts
    • 354 Thanks
    Bigphil1474
    • #6
    • 10th Jan 18, 7:08 AM
    • #6
    • 10th Jan 18, 7:08 AM
    Agree with Buzby - we've just had VM network installed in our area and the speeds they offer (and are achieving with neighbours) are 3 times as fast even with the 100mb option. I'm thinking of switching to them at the moment. We're about half a mile from the phone exchange and are supposed to be on fast fibre but only get about 26mb/s on an average day. Have to say that VM price model is a bit weird though. I can get a 12 month package for BB and phone with anytime calls, for less than just BB on its own according to their website.
    • Inner Zone
    • By Inner Zone 10th Jan 18, 10:30 AM
    • 2,174 Posts
    • 1,227 Thanks
    Inner Zone
    • #7
    • 10th Jan 18, 10:30 AM
    • #7
    • 10th Jan 18, 10:30 AM
    Been that way for quite a few years now. When I had NTL installed 14 years ago it was the other way around when VM took over NTL and Telewest changes to reversing tariffs started.
    • macman
    • By macman 10th Jan 18, 10:46 AM
    • 41,920 Posts
    • 17,396 Thanks
    macman
    • #8
    • 10th Jan 18, 10:46 AM
    • #8
    • 10th Jan 18, 10:46 AM
    There's really no hassle switching broadband suppliers: the only complication with ditching VM is that you must have a working BT line installed or reprovisioned, since VM uses it's own network.
    No BT line means no alternative supplier.
    The switching downtime with ADSL or FTTC based services is rarely more than a couple of hours: I've probably done 5 switches in the past 10 or 12 years, and never had a major problem.
    No free lunch, and no free laptop
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