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Oven cleaning company damage

Alfaga
Alfaga Posts: 2 Newbie
in Consumer rights
In short, glass has shattered on oven a few hours after oven cleaning due to not fitting door properly after cleaning.
They will not take responsibility.

Next steps? Can I insist that they share details of their public liability insurance with me so that I can put in a claim against them?

Thanks

Comments

  • pinkshoes
    pinkshoes Posts: 20,652 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    What steps have you taken so far?
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • Alfaga
    Alfaga Posts: 2 Newbie
    Just happened today, have called and messaged them, sent photos and videos but they claim it is coincidence.
  • TadleyBaggie
    TadleyBaggie Posts: 6,960 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Alfaga wrote: »
    In short, glass has shattered on oven a few hours after oven cleaning due to not fitting door properly after cleaning.
    And you know that how?
  • eddddy
    eddddy Posts: 18,407 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Alfaga wrote: »
    Next steps? Can I insist that they share details of their public liability insurance with me so that I can put in a claim against them?

    Your claim is against the cleaning company.

    It's up to them whether they choose to ask their insurers to deal with the claim. You can't claim directly from the insurers.

    (Their policy excess might even be greater than the cost of the repair - in which case, they wouldn't claim on their policy.)
This discussion has been closed.
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