Faulty tv

becki.cole92 · 4 December 2017 at 10:10AM

Hi,
We bought a tv from Tesco in the Black Friday event for £250. It arrived and it turns out it is faulty. (Some part of the tv film thing is raised up so the screen has like curves on the picture). They won't be having the tv back in stock. What are our consumer rights? What can we do?

neilmcl · 4 December 2017 at 10:14AM

Get a refund and buy another TV.

DCFC79 · 4 December 2017 at 10:34AM

Take it back and get an another tv with the refund.

becki.cole92 · 4 December 2017 at 10:57AM

But with Christmas coming up paying out the difference between the refund and a new tv is money we haven't got right now. So we will be put out of pocket.
They have apparently got the TVs but as they are back up to full price we can't get one. All we want is a tv with the same specs.

Fosterdog · 4 December 2017 at 12:22PM

It sounds like the screen has been cracked in transit. If they no longer have them at the lower price then they are perfectly entitled to just refund you. If you cannot afford it before Christmas why not just wait until after? There are bound to be some good offers on in the Boxing Day/ January sales or choose a lower spec/size tv that you can afford.

bris · 4 December 2017 at 1:25PM

There are plenty TV's around for £250, just pick another .

glentoran99 · 4 December 2017 at 1:28PM

becki.cole92 wrote: »

But with Christmas coming up paying out the difference between the refund and a new tv is money we haven't got right now. So we will be put out of pocket.
They have apparently got the TVs but as they are back up to full price we can't get one. All we want is a tv with the same specs.

you aren't out of pocket you are back in the same position you were before buying the TV,

buy a cheaper TV

[Deleted User] · 4 December 2017 at 1:31PM

becki.cole92 wrote: »

They have apparently got the TVs but as they are back up to full price we can't get one.

If they have the exact same model, they'll usually actually prefer to exchange rather than refund. It sounds as if what you regard as the same TV is perhaps a similar version by the same manufacturer. A lot of Black Friday deals are discontinued models. Obviously, they don't want to give you a more expensive TV so have offered a refund.

Is the fault so awful that the TV is unwatchable? If not and money is tight, you might want to persevere with it at least until after Christmas...

J_GOH · 21 December 2017 at 9:44PM

Anybody wants to file a class action suit. The warning label on laying the T V box, flat is not even visible. There is a consumer law that manufacturer has to provide adequate warning labels. If the TVis laid flat it will cause an inherent damage where t v show no physical damage on the box if it is laid flat.

LilElvis · 21 December 2017 at 10:53PM

J_GOH wrote: »

Anybody wants to file a class action suit. The warning label on laying the T V box, flat is not even visible. There is a consumer law that manufacturer has to provide adequate warning labels. If the TVis laid flat it will cause an inherent damage where t v show no physical damage on the box if it is laid flat.

Feel free to cite the law surrounding labelling of boxes.

Why would the OP wish to start any legal action - the seller is refunding them?

oldagetraveller · 22 December 2017 at 12:45PM

I'm sure that on all the flat screen t.v.s I've had the instructions state to lay it flat, screen down, to install the stand. What they do advise is to lay it on a table with something like a towel underneath.
However, that isn't like being supported between two polystyrene mouldings, at each end, in it's box. Plus there are usually printed arrows indicating "this way up" on each end of the box and on most there has been "do not stack" warnings.
My bet is that the o.p. transported the t.v. home, in the box, flat in the boot of their car.

Faulty tv

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