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  • FIRST POST
    • becki.cole92
    • By becki.cole92 4th Dec 17, 9:10 AM
    • 2Posts
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    becki.cole92
    Faulty tv
    • #1
    • 4th Dec 17, 9:10 AM
    Faulty tv 4th Dec 17 at 9:10 AM
    Hi,
    We bought a tv from Tesco in the Black Friday event for £250. It arrived and it turns out it is faulty. (Some part of the tv film thing is raised up so the screen has like curves on the picture). They won't be having the tv back in stock. What are our consumer rights? What can we do?
Page 1
    • neilmcl
    • By neilmcl 4th Dec 17, 9:14 AM
    • 11,088 Posts
    • 7,909 Thanks
    neilmcl
    • #2
    • 4th Dec 17, 9:14 AM
    • #2
    • 4th Dec 17, 9:14 AM
    Get a refund and buy another TV.
    • DCFC79
    • By DCFC79 4th Dec 17, 9:34 AM
    • 31,901 Posts
    • 20,087 Thanks
    DCFC79
    • #3
    • 4th Dec 17, 9:34 AM
    • #3
    • 4th Dec 17, 9:34 AM
    Take it back and get an another tv with the refund.
    • becki.cole92
    • By becki.cole92 4th Dec 17, 9:57 AM
    • 2 Posts
    • 0 Thanks
    becki.cole92
    • #4
    • 4th Dec 17, 9:57 AM
    • #4
    • 4th Dec 17, 9:57 AM
    But with Christmas coming up paying out the difference between the refund and a new tv is money we haven't got right now. So we will be put out of pocket.
    They have apparently got the TVs but as they are back up to full price we can't get one. All we want is a tv with the same specs.
    • Fosterdog
    • By Fosterdog 4th Dec 17, 11:22 AM
    • 3,831 Posts
    • 6,626 Thanks
    Fosterdog
    • #5
    • 4th Dec 17, 11:22 AM
    • #5
    • 4th Dec 17, 11:22 AM
    It sounds like the screen has been cracked in transit. If they no longer have them at the lower price then they are perfectly entitled to just refund you. If you cannot afford it before Christmas why not just wait until after? There are bound to be some good offers on in the Boxing Day/ January sales or choose a lower spec/size tv that you can afford.
    • bris
    • By bris 4th Dec 17, 12:25 PM
    • 7,661 Posts
    • 6,668 Thanks
    bris
    • #6
    • 4th Dec 17, 12:25 PM
    • #6
    • 4th Dec 17, 12:25 PM
    There are plenty TV's around for £250, just pick another .
    • glentoran99
    • By glentoran99 4th Dec 17, 12:28 PM
    • 5,328 Posts
    • 4,512 Thanks
    glentoran99
    • #7
    • 4th Dec 17, 12:28 PM
    • #7
    • 4th Dec 17, 12:28 PM
    But with Christmas coming up paying out the difference between the refund and a new tv is money we haven't got right now. So we will be put out of pocket.
    They have apparently got the TVs but as they are back up to full price we can't get one. All we want is a tv with the same specs.
    Originally posted by becki.cole92
    you aren't out of pocket you are back in the same position you were before buying the TV,


    buy a cheaper TV
    • Moneyineptitude
    • By Moneyineptitude 4th Dec 17, 12:31 PM
    • 20,408 Posts
    • 11,309 Thanks
    Moneyineptitude
    • #8
    • 4th Dec 17, 12:31 PM
    • #8
    • 4th Dec 17, 12:31 PM
    They have apparently got the TVs but as they are back up to full price we can't get one.
    Originally posted by becki.cole92
    If they have the exact same model, they'll usually actually prefer to exchange rather than refund. It sounds as if what you regard as the same TV is perhaps a similar version by the same manufacturer. A lot of Black Friday deals are discontinued models. Obviously, they don't want to give you a more expensive TV so have offered a refund.

    Is the fault so awful that the TV is unwatchable? If not and money is tight, you might want to persevere with it at least until after Christmas...
    • J GOH
    • By J GOH 21st Dec 17, 8:44 PM
    • 2 Posts
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    J GOH
    • #9
    • 21st Dec 17, 8:44 PM
    • #9
    • 21st Dec 17, 8:44 PM
    Anybody wants to file a class action suit. The warning label on laying the T V box, flat is not even visible. There is a consumer law that manufacturer has to provide adequate warning labels. If the TVis laid flat it will cause an inherent damage where t v show no physical damage on the box if it is laid flat.
    • LilElvis
    • By LilElvis 21st Dec 17, 9:53 PM
    • 3,631 Posts
    • 9,939 Thanks
    LilElvis
    Anybody wants to file a class action suit. The warning label on laying the T V box, flat is not even visible. There is a consumer law that manufacturer has to provide adequate warning labels. If the TVis laid flat it will cause an inherent damage where t v show no physical damage on the box if it is laid flat.
    Originally posted by J GOH
    Feel free to cite the law surrounding labelling of boxes.

    Why would the OP wish to start any legal action - the seller is refunding them?
    • oldagetraveller
    • By oldagetraveller 22nd Dec 17, 11:45 AM
    • 3,120 Posts
    • 1,634 Thanks
    oldagetraveller
    I'm sure that on all the flat screen t.v.s I've had the instructions state to lay it flat, screen down, to install the stand. What they do advise is to lay it on a table with something like a towel underneath.
    However, that isn't like being supported between two polystyrene mouldings, at each end, in it's box. Plus there are usually printed arrows indicating "this way up" on each end of the box and on most there has been "do not stack" warnings.
    My bet is that the o.p. transported the t.v. home, in the box, flat in the boot of their car.
    Did you hear about the politician who had a backside transplant? It rejected him.
    • unholyangel
    • By unholyangel 22nd Dec 17, 12:24 PM
    • 12,420 Posts
    • 9,720 Thanks
    unholyangel
    I'm sure that on all the flat screen t.v.s I've had the instructions state to lay it flat, screen down, to install the stand. What they do advise is to lay it on a table with something like a towel underneath.
    However, that isn't like being supported between two polystyrene mouldings, at each end, in it's box. Plus there are usually printed arrows indicating "this way up" on each end of the box and on most there has been "do not stack" warnings.
    My bet is that the o.p. transported the t.v. home, in the box, flat in the boot of their car.
    Originally posted by oldagetraveller
    My bet is that it was delivered to them - else OP wouldn't have said the tv arrived.
    Money doesn't solve poverty.....it creates it.
    • jack_pott
    • By jack_pott 22nd Dec 17, 1:15 PM
    • 4,581 Posts
    • 5,897 Thanks
    jack_pott
    you aren't out of pocket you are back in the same position you were before buying the TV
    Originally posted by glentoran99
    Unless they've already thrown away the old one that they had before.
    I'm not upset that you lied to me, I'm upset that from now on I can't believe you.
    Friedrich Nietzsche
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