Overpaid a website via PayPal Subscriptions - Trying to deduct charges from my refund
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abedegno
Posts: 177 Forumite
Hi,
I cancelled a web hosting service a couple of years ago, and it wasn't unreasonable to expect billing oi also be cancelled. The service was paid via PayPal Subscriptions, I didn't realise I had to cancel this myself and small a payment (5 a month) have been continuing without me realising until recently.
When I spotted it, I contacted the company and cancelled the PayPal subscriptions, however, I'm having some difficulty getting the money back from them. They advise that because PayPal charges them transaction fees, they will refund me but first want to deduct these fees.
Where do I stand legally? Surely I am entitled to a refund as I've 'paid' for a service I haven't received and I don't think I should have to incur the fees/admin costs as part of a refund?
Thanks
Abe
I cancelled a web hosting service a couple of years ago, and it wasn't unreasonable to expect billing oi also be cancelled. The service was paid via PayPal Subscriptions, I didn't realise I had to cancel this myself and small a payment (5 a month) have been continuing without me realising until recently.
When I spotted it, I contacted the company and cancelled the PayPal subscriptions, however, I'm having some difficulty getting the money back from them. They advise that because PayPal charges them transaction fees, they will refund me but first want to deduct these fees.
Where do I stand legally? Surely I am entitled to a refund as I've 'paid' for a service I haven't received and I don't think I should have to incur the fees/admin costs as part of a refund?
Thanks
Abe
0
Comments
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Why should they incur charges for your error? Their resolution of refunding minus fees sounds reasonable considered during the mistake was yours.0
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PayPal usually refund fees when they refund payments.
If they don't refund fees after a certain time from each payment the seems perfectly reasonable you cover their out of pockets0
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