Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

    • furry_goose
    • By furry_goose 4th Oct 17, 7:17 PM
    • 1Posts
    • 1Thanks
    POPLA code never received
    • #1
    • 4th Oct 17, 7:17 PM
    POPLA code never received 4th Oct 17 at 7:17 PM

    Hoping someone can help me out with some advice.

    At the end of June our car was issued with a Penalty Notice by Indigo Park Solutions Ltd. At the time the car was parked in a station car park. The notice indicates that the car was “Not parked fully within a marked bay/designated area”. This was immediately appealed via the Indigo website and an email acknowledgement was received.

    We then heard absolutely nothing, until a letter, dated 24 August, was received from ZZPS Ltd. We (probably foolishly) contacted ZZPS, and it was only through them that we found out that Indigo had rejected our appeal. Eventually ZZPS emailed a copy of a document from Indigo which had, according to Indigo, been sent via email on 21 July rejecting our appeal and providing us with a POPLA code. This document was never received by us, either via email or post. Obviously by the time we received it the code was no longer valid.

    On 12 September we sent a recorded letter to Indigo, explaining the above and requesting a new POPLA code. No reply has been forthcoming.

    We are however still getting the letters from ZZPS. I have responded to them, telling them that the “debt” is disputed and that they should refer it back to Indigo, and in the meantime to cease and desist from contacting us. They have ignored this, and told us that Indigo have not instructed them to refer that matter back to them!

    Can someone give us an idea of where we stand? And, is there any point in complaining about ZZPS harassment to Trading Standards?

Page 1
    • Redx
    • By Redx 4th Oct 17, 7:26 PM
    • 18,367 Posts
    • 23,271 Thanks
    • #2
    • 4th Oct 17, 7:26 PM
    • #2
    • 4th Oct 17, 7:26 PM
    you could try if you wish , ditto with your MP

    but post #4 of the NEWBIES sticky thread covers this DCA matter

    come back if you get an LBC or court papers
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • Coupon-mad
    • By Coupon-mad 4th Oct 17, 7:31 PM
    • 58,549 Posts
    • 72,051 Thanks
    • #3
    • 4th Oct 17, 7:31 PM
    • #3
    • 4th Oct 17, 7:31 PM
    Ignore them all.

    Come back if they try a claim, but they won't, because they've called it a penalty and are pretending it's not a contract matter, but a byelaws matter (which times out after 6 months!).

    Can someone give us an idea of where we stand? And, is there any point in complaining about ZZPS harassment to Trading Standards?
    Yes, and to your MP.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

71Posts Today

1,787Users online

Martin's Twitter