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    • kilgore55
    • By kilgore55 21st Sep 17, 8:02 PM
    • 3Posts
    • 0Thanks
    Uncancelled Direct Debit
    • #1
    • 21st Sep 17, 8:02 PM
    Uncancelled Direct Debit 21st Sep 17 at 8:02 PM
    I have recently discovered that I have a Direct Debit with BT that dates back to 2002 for a property that I have not lived at since 2003. I have spoken with BT who have offered be 10 months of payment back as a gesture of good will but this would amount to about 10% of what I have paid since leaving the property. I have not used or needed the line in question, as I have had other phone lines with other companies that were BT lines, and was shocked to discover that I had this direct debit. I cannot remember setting up the account or if I ever contacted them to cancel the account.

    As a result I have also not received and notifications about changes to service or increases to the Direct Debit. If I had of know about the Direct Debit I would have cancelled it sooner but I do have problems with my memory and this was the first bill that I ever had in my name.

    Has anyone else had any experience of similar situations with trying to reclaim Direct Debits such as this? If so how successful were you? At the moment BT and I are at deadlock and I do have a letter that allows me to go to the ombudsman if I wish.

    Thanks in advance.
Page 2
    • baldelectrician
    • By baldelectrician 7th Oct 17, 12:45 AM
    • 2,183 Posts
    • 1,366 Thanks
    Do a subject access request with bt
    This should provide you with all the evidence prior to taking further action
    baldly going on...
    • iniltous
    • By iniltous 7th Oct 17, 8:57 AM
    • 1,600 Posts
    • 612 Thanks
    I think you should accept some personal responsibility, when you left the property you didn't advise BT to cancel the account/direct debit, and didn't notice the DD on your bank statements ( and presumably the BT bills they sent or emailed ) for 15 years !...obviously from your point of view, you have paid for a service that you couldn't have used, but from their point of view they continued to supply service all that time, they couldn't possibly know you left the address unless you told them, and it's not their job to monitor the usage on the line.
    Strange thing is, unless the property was empty for 15 years, didn't anyone move into that property , and if they did , didn't they have phone service ?
    Last edited by iniltous; 07-10-2017 at 9:02 AM.
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