Lost mail claim form

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AG47
AG47 Posts: 1,618 Forumite
in Ebay, auctions, car boot sales, post & parcels
I sent a valuable package signed for and it has been lost.

I'm filling in the forms now, it says I have to provide proof of value, this is hard for me.

I sold two rare silver medallions and it wasn't through eBay or anything, but he did pay through PayPal.
Nothing has been fixed since 2008, it was just pushed into the future

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  • soolin
    soolin Posts: 72,207 Ambassador
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    AG47 wrote: »
    I sent a valuable package signed for and it has been lost.

    I'm filling in the forms now, it says I have to provide proof of value, this is hard for me.

    I sold two rare silver medallions and it wasn't through eBay or anything, but he did pay through PayPal.

    If you are a private seller then you can try just sending a copy of the sales page or email stating agreed sale value- it might work.

    You might also just want to check that silver is covered with signed for, as it always used to be the case that for precious metals, cash, gems etc it needed to go special delivery.
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  • Brynsam
    Brynsam Posts: 3,643 Forumite
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    As Soolin says, you MIGHT find you aren't covered because the medallions are classed as 'jewellery', although it's a bit hard to tell from RM's definition:

    'Our definition of jewellery includes:any precious metal that has been manufactured in such a way as to add value to the raw material, including coins used for ornament;
    diamonds and precious stones
    watches - the cases of which are made wholly or mainly of precious metal
    similar articles with an intrinsic value other than the value of the workmanship.'

    As to proving value, they may ask you how you arrived at a sale value, so if you have any sort of audit trail (e.g. checking on ebay for similar items), it's worth including that info/screenshots to bolster your case.
  • AG47
    AG47 Posts: 1,618 Forumite
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    Thanks, so not sure if silver medallions are covered?

    I may call them numismatic badges, I wonder if that would be more likely to be successful
    Nothing has been fixed since 2008, it was just pushed into the future
  • AG47
    AG47 Posts: 1,618 Forumite
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    It's hard providing proof of value,Mehta else can I do?
    Nothing has been fixed since 2008, it was just pushed into the future
  • theonlywayisup
    theonlywayisup Posts: 16,031 Forumite
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    AG47 wrote: »
    It's hard providing proof of value,Mehta else can I do?

    If your buyer paid by Paypal then that will be sufficient.

    https://personal.help.royalmail.com/app/answers/detail/a_id/319
    (iv) Evidence of value includes but is not limited to original receipts, invoices, Paypal records, manufacturing costs, auctioneers valuation and repair costs in the case of damage claims.
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