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APCOA PCN Birmingham Airport in Rental Car

Hello,
I realise there are a ton of threads on this and I don't want to waste anyone's time but is there a letter I can copy specifically designed for receiving this notice in a rental car? I do not understand half the points made in the letters posted so I don't know which points I should or shouldn't copy. I have only received the PCN so far dated 24/08/17 for a contravention of dropping off or picking up outside designated areas (in front of the IBIS hotel, actually we just stopped right in the middle of the street) on 16/07/17. There are no signs or red lines to be seen on the CCTV images they have sent me. We had registered 2 drivers for the rental car, my father and myself.
If anyone can just point me in the right direction to a letter that has already been formulated I would be very grateful!
Thank you very much,
Caroline

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