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    • Sienna127
    • By Sienna127 7th Sep 17, 6:08 PM
    • 1Posts
    • 0Thanks
    Seller gave us wrong item after return and asking for money now
    • #1
    • 7th Sep 17, 6:08 PM
    Seller gave us wrong item after return and asking for money now 7th Sep 17 at 6:08 PM

    We purchased an expensive speaker which didnt have the battery life and didn't charge properly as stated when we bought it, so we returned it and they replaced it. All was good and have been using the speaker.

    We have had a call saying they've replaced it with the newer, more expensive model by accident and are asking for the money difference or we can have the older version which they say isn't actually faulty(the exact same item we returned for being faulty).

    Are we under any obligation to pay the difference to keep the speaker we have? They haven't done anything to the last speaker and it is the last one so they can't exchange it for another one of the lower model, so we don't particularly want the older one back that didn't work properly.

    Any advice on if we have to pay them more even when it was their mistake?

Page 1
    • pinkshoes
    • By pinkshoes 7th Sep 17, 8:33 PM
    • 15,837 Posts
    • 21,758 Thanks
    • #2
    • 7th Sep 17, 8:33 PM
    • #2
    • 7th Sep 17, 8:33 PM
    If you want to keep the new (better) speaker then you will need to pay the difference. It was sent in error...

    If you wish to return it however, it should be at their expense and your convenience.

    I would either pay the difference, or return it for a full refund of what you initially paid.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • cono1717
    • By cono1717 8th Sep 17, 9:53 AM
    • 691 Posts
    • 488 Thanks
    • #3
    • 8th Sep 17, 9:53 AM
    • #3
    • 8th Sep 17, 9:53 AM
    If they sent you a lower model would you want the difference in cost back?
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