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Small claims case likelihood
nrps1
Posts: 56 Forumite
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You mention auction, did you buy the original set via auction? Otherwise I don't understand this part:They claim this is clear in the auction I purchased from, but that long expired.
We really need as much detail as possible. Purchased original set x date from xyz retailer online/in store/at a auction (if it was an auction, was it possible to attend the auction in person), delivered x date, reported as faulty on x date, replacement delivered x date.
Also, how does the replacement differ from what you purchased? Was it a replacement on a like for like basis (similar age, condition, specification etc)?
And lastly, how did you pay for it all? Cash, cheque, card? If by card, was any third party involved (such as paypal)?You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
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Hi, thanks for your reply.
So it was on eBay last year. The auction was modified throughout the year after I won as was several items, and eBay cannot get the original for me. It was paid via PayPal and credit card, but none of the three can assist me, mostly due to the age of the claim.
TV was exact like for like replacement. Initial was 4 months old when it developed the fault.
Have they sent the same model as a replacement?
Was the original a new or refurbished model?
What exactly is wrong with the screen on the replacement?0 -
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Who is the retailer, do they normally sell refurbished goods? Can they provide a copy of the listing?
Google brings up numerous tv repair services. You'd need to contact some and ask them how much a report would be. You'd also need to check their background, a repair from some random will not carry much weight.
If you find someone to do a report you'll need to ask that they assess it in comparison to a brand new item, as well as a refurbished item.0 -
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Do you a receipt confirming exactly what you purchased. I.e. is the TV described as new/refurbished etc. Also how long ago did you buy the TV.
Was the purchase price comparable to a good price for the set as new or particularly cheap etc. These are all questions that need consideration and will help assess the strength of case.0 -
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