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    • Sportymush28
    • By Sportymush28 6th Jul 17, 10:47 PM
    • 6Posts
    • 0Thanks
    Barclaycard/Ombudsman no response
    • #1
    • 6th Jul 17, 10:47 PM
    Barclaycard/Ombudsman no response 6th Jul 17 at 10:47 PM
    I've submitted a claim via the resolver tool. After barclaycard failing to respond in writing via the resolver template i escalated it to the ombudsman. They sent me some survey link that was not a hyperlink and could not be used (even when tried copy/paste). I've messaged through resolver for a 3rd time asking the ombudsman to re-send and tell me what do do. I'm getting concerned and it's dragged on for months since I started the resolver complaint. Any tips?
Page 1
    • Nearlyold
    • By Nearlyold 7th Jul 17, 7:09 AM
    • 1,059 Posts
    • 888 Thanks
    • #2
    • 7th Jul 17, 7:09 AM
    • #2
    • 7th Jul 17, 7:09 AM
    Write/phone directly to Barclaycard/FOS.
    • quaybab
    • By quaybab 8th Jul 17, 6:15 PM
    • 101 Posts
    • 18 Thanks
    • #3
    • 8th Jul 17, 6:15 PM
    • #3
    • 8th Jul 17, 6:15 PM
    The FOS survey link is something they send a few weeks after first contacting the ombudsman so it shows the FOS received your resolver escalation.
    You should have got a case number from the FOS upto a week after escalating to them in resolver. As I understand it, you have to download your own case file .zip from resolver and attach it to the message.

    You could
    1. see and email Barclays asking about the resolver case and to quote your case email address for reply.
    2. use the FOS web chat on and ask what your case status is.
    This link shows help line have access to case file -
    If they claim not to have received any emails, point out you got the FOS survey link. Ask the FOS to do an extensive search of emails sent/received based on your case address.

    When your FOS case has concluded, put in a service complaint to the FOS.
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