Barclaycard/Ombudsman no response
Sportymush28
Posts: 6 Forumite
I've submitted a claim via the resolver tool. After barclaycard failing to respond in writing via the resolver template i escalated it to the ombudsman. They sent me some survey link that was not a hyperlink and could not be used (even when tried copy/paste). I've messaged through resolver for a 3rd time asking the ombudsman to re-send and tell me what do do. I'm getting concerned and it's dragged on for months since I started the resolver complaint. Any tips?
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Comments
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Write/phone directly to Barclaycard/FOS.0
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The FOS survey link is something they send a few weeks after first contacting the ombudsman so it shows the FOS received your resolver escalation.
You should have got a case number from the FOS upto a week after escalating to them in resolver. As I understand it, you have to download your own case file .zip from resolver and attach it to the message.
You could
1. see http://forums.moneysavingexpert.com/showthread.php?t=4971827#8 and email Barclays asking about the resolver case and to quote your @email.resolver.co.uk case email address for reply.
2. use the FOS web chat on https://help.financial-ombudsman.org.uk/ and ask what your case status is.
This link shows help line have access to case file - http://www.whatdotheyknow.com/request/web_chat_training#incoming-744029
If they claim not to have received any emails, point out you got the FOS survey link. Ask the FOS to do an extensive search of emails sent/received based on your case @email.resolver.co.uk address.
When your FOS case has concluded, put in a service complaint to the FOS.
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