Citibank asking for marriage certificate?

MrsStubbs · 9 June 2017 at 8:11PM

Hi There

I'm new to this so excuse me if I'm doing it wrong!

I sent 2 forms to Citibank to try and reclaim PPI from a while back, one for a loan and one for a card (I have changed my name due to marriage ) I got 2 replys, 1 from the card saying we have looked and you have NO PPI then another for the loan asking for my marriage certificate to confirm my name change?

Does this mean I may have a claim on the Loan?

[Deleted User] · 9 June 2017 at 8:36PM

Not necessarily

MrsStubbs · 9 June 2017 at 8:46PM

Thanks for replying!

Could you possibly elaborate please, I would be extremely grateful.

-taff · 9 June 2017 at 9:00PM

it means not necessarily, They are after you to prove you are who you say you are before they look into your loan.
Send them what they are asking for and wait and see.

MrsStubbs · 9 June 2017 at 10:59PM

Thanks for the advice, I'm just a tad confused why Citi confirmed straight away I had no ppi on my Cards with no ID required at all and all of the initial forms were in the same envelope under the same name with the same name change!!

MrsStubbs · 9 June 2017 at 11:02PM

I guess I'll just be patient lol I was just wondering if these was a little Friendly advice out there to calm my excitement.

MrsStubbs · 9 June 2017 at 11:06PM

*there not these

Geoff1963 · 9 June 2017 at 11:16PM

You'll know if you have a valid claim, when you see that their refund cheque has cleared into your bank account.

Be motivated, but not too hopeful, is the key. A survivalist warned about trying to start a fire by rubbing sticks ; being cold is bad, but not as bad as being cold when you were really expecting to be warm.

Think of it as a Suduko puzzle, do the claiming process just as an intellectual exercise. "Many a hunter has been killed by a bear who's pelt he's already sold."

MrsStubbs · 9 June 2017 at 11:24PM

Lol thank you so much, great, wonderful answer!!

Ps in my head I've already mounted the Bear....

Geoff1963 · 11 June 2017 at 6:53PM

In the taxidermy sense, in case anyone was about to comment.

-taff · 11 June 2017 at 11:23PM

:rotfl:
probably the only time that hadn't crossed my mind....

Citibank asking for marriage certificate?

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