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How can I Escalate my complaint with BT

NeillB
NeillB Posts: 121 Forumite
Tenth Anniversary 10 Posts
in Phones & TV
Hi
Does anyone know how to get speaking (or emailing) someone other than the usual call centres to make a complaint about BTs woeful track record with me as regards their customer care?

Any advice or assistance is much appreciated.

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Depends upon the nature of the complaint .
    But you should use your BT account members page and the help pages .
    BT Community forum .
    Or the Contact Us .
  • onomatopoeia99
    onomatopoeia99 Posts: 7,212 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    They have a web form to make a formal complaint. I used it and though it took a few days, I got called back by someone that sounded British, or possibly Irish.
    Proud member of the wokerati, though I don't eat tofu.Home is where my books are.Solar PV 5.2kWp system, SE facing, >1% shading, installed March 2019.Mortgage free July 2023
  • shaggy
    shaggy Posts: 1,035 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    onomatopoeia99 wrote: »
    They have a web form to make a formal complaint. I used it and though it took a few days, I got called back by someone that sounded British, or possibly Irish.

    as the poster above said, use the form to escalate the complaint. I did exactly that and someone personally dealt with mine, called me, gave me their own (work) email address and desk landline number, and a reference number for the complaint.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    As above and BT users forum can also give you access to high level CS depending upon problem .
  • Browntoa
    Browntoa Posts: 49,617 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ring the 0800 number , when the voice asks "what are you calling about today " answer "complaint"
    Ex forum ambassador

    Long term forum member
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