How can I Escalate my complaint with BT

NeillB · 3 April 2017 at 9:50PM

Hi
Does anyone know how to get speaking (or emailing) someone other than the usual call centres to make a complaint about BTs woeful track record with me as regards their customer care?

Any advice or assistance is much appreciated.

JJ_Egan · 4 April 2017 at 8:50AM

Depends upon the nature of the complaint .
But you should use your BT account members page and the help pages .
BT Community forum .
Or the Contact Us .

onomatopoeia99 · 4 April 2017 at 9:57AM

They have a web form to make a formal complaint. I used it and though it took a few days, I got called back by someone that sounded British, or possibly Irish.

shaggy · 4 April 2017 at 1:37PM

onomatopoeia99 wrote: »

They have a web form to make a formal complaint. I used it and though it took a few days, I got called back by someone that sounded British, or possibly Irish.

as the poster above said, use the form to escalate the complaint. I did exactly that and someone personally dealt with mine, called me, gave me their own (work) email address and desk landline number, and a reference number for the complaint.

JJ_Egan · 4 April 2017 at 1:59PM

As above and BT users forum can also give you access to high level CS depending upon problem .

Browntoa · 4 April 2017 at 2:14PM

ring the 0800 number , when the voice asks "what are you calling about today " answer "complaint"

How can I Escalate my complaint with BT

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