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Stayed with EON but dual switch didn't

d0nkeyk0ng
d0nkeyk0ng Posts: 873 Forumite
Part of the Furniture 500 Posts Combo Breaker
edited 29 March 2017 at 6:08PM in Energy
Last year I signed up to eon and got a dual tariff account. The fixed account was coming to an end and I decided to stick with eon this year as well. Renewed it all online in February.

I received a letter today saying my electricity prices were going up. Had a look at my online account and whilst my gas was fixed, the electricity wasn't. No idea why both weren't switched, and very frustrated.

I've tried doing an online switch for electricity without success. Looks like I'll have to ring.

Has anyone else had the same problem?

EDIT: Looks like I can't switch to a 1 year fixed tariff like my gas either.

Comments

  • Raxiel
    Raxiel Posts: 1,403 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper Photogenic
    As you've discovered, E.ON have withdrawn their one year fixed deals. If you applied to switch both, do you have any e-mails confirming it? I believe they can go back and add you even though it's withdrawn (Backdated to the date the gas started) if it was a clerical error.

    I'd suggest waiting for Malc or Helena from E.ON to respond to this thread during office hours tomorrow or Friday before calling, and take them up if they offer any help, because they seem to be a bit more clued up than some of the phone jockeys.
    3.6 kW PV in the Midlands - 9x Sharp 400W black panels - 6x facing SE and 3x facing SW, Solaredge Optimisers and Inverter. 400W Derril Water (one day). Octopus Flux
  • E.ON_Company_Representative:_Helena
    E.ON_Company_Representative:_Helena Posts: 2,359 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Good morning d0nkeyk0ng

    Thank you very much Raxiel, lovely feedback :T

    This is a bit of an odd one for me, I've not really seen this before :o The reason it's odd is [FONT=&quot]because[/FONT] we don't have any one year fixed tariffs for gas only.

    I'm thinking that both the gas and electricity were on the same tariff, you then switched them to a new fix, but something system wise went wrong with the electricity.

    It's something I can have a look at for you though, it's no problem at all.

    As Raxiel has said, do you have a confirmation email from when you change the tariff's, this would really help me out.

    Just let me know if you need me and I'll get it sorted out for you.

    Thank you

    Helena :)
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • d0nkeyk0ng
    d0nkeyk0ng Posts: 873 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Hi Helena,

    Thanks. I thought it odd too. I don't have any emails about switching or confirming that I'm on a new tariff. My emails from eon (I've kept them all):
    - meter reading requests (I submit these using the app every month)
    - bill amounts (I pay by monthly DD)
    - an annual summary for gas and electricity each
    - need to choose a new tariff (which I did)

    So not sure what's happened. The switch was to "E.ON Fixed 1 Year £100 Reward" which is supposed to be for dual fuel customers only.

    Am happy to PM you the account details if you need to look into it further.
    Thanks
  • E.ON_Company_Representative:_Helena
    E.ON_Company_Representative:_Helena Posts: 2,359 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    d0nkeyk0ng wrote: »
    Hi Helena,

    Thanks. I thought it odd too. I don't have any emails about switching or confirming that I'm on a new tariff. My emails from eon (I've kept them all):
    - meter reading requests (I submit these using the app every month)
    - bill amounts (I pay by monthly DD)
    - an annual summary for gas and electricity each
    - need to choose a new tariff (which I did)

    So not sure what's happened. The switch was to "E.ON Fixed 1 Year £100 Reward" which is supposed to be for dual fuel customers only.

    Am happy to PM you the account details if you need to look into it further.
    Thanks

    Hiya d0nkeyk0ng,

    Thanks ever so much for the extra information :)

    Sounds like a glitch to me!

    If you'd like to email me at WebForumAdvisors@eonenergy.com I'll need your account number, full name and address and the date of the tariff change.

    We don't have access to PM's on here.

    Don't worry, I'll sort it for you.

    Thanks.

    Helena
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • d0nkeyk0ng
    d0nkeyk0ng Posts: 873 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Hi Helena,
    I've emailed all the info across to the address. Hopefully it can be sorted.
    Many thanks
  • E.ON_Company_Representative:_Helena
    E.ON_Company_Representative:_Helena Posts: 2,359 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    d0nkeyk0ng wrote: »
    Hi Helena,
    I've emailed all the info across to the address. Hopefully it can be sorted.
    Many thanks

    Hiya.

    Thank you, yes got the email, just replying now :)

    Won't be long.
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • d0nkeyk0ng
    d0nkeyk0ng Posts: 873 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Hi Helena,
    Thanks for your help, your reply and your email. I will await resolution and then post an update on here.
  • E.ON_Company_Representative:_Helena
    E.ON_Company_Representative:_Helena Posts: 2,359 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    d0nkeyk0ng wrote: »
    Hi Helena,
    Thanks for your help, your reply and your email. I will await resolution and then post an update on here.

    Morning d0nkeyk0ng,

    No problem at all :)

    It should all be sorted out for you pretty quickly.

    Thank you, have a lovely weekend.

    Helena
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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