My bb has been cut off by mistake

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loulou41
loulou41 Posts: 2,871 Forumite
in Techie Stuff
As above neighbourhood has agreed to let use her. I can connect ipad and tablets but cannot connect desktop window 7 wireless. It is recognised on the network but get message no internet connection. I havery added manually with correct details still no joy Pl can anybody help
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  • flashg67
    flashg67 Posts: 3,997 Forumite
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    Try gong to network & sharing centre, disable then re-enable the wireless adapter. Mine does this occasionally and this usually resets the adapter
  • emptybox
    emptybox Posts: 442 Forumite
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    Do your ipad and tablet connect to your router via wifi, or do you mean they can connect via a 3g/4g sim?

    If they can connect to the internet using wifi through your router, then that means your broadband has not been cut off, and the problem lies with your desktop computer's connection to the router. ;)

    I'm confused by your first sentence though? Are you piggybacking off a neighbour's broadband connection?
    In which case they have the ability to block specific devices from connecting.
  • AndyPix
    AndyPix Posts: 4,847 Forumite
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    try post #2,and if you haven't rebooted your computer (properly, not just sleep) then do that.


    If that doesn't work ill talk you through reset the tcpip stack
  • loulou41
    loulou41 Posts: 2,871 Forumite
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    My neighbour has given me permission to use her WiFi until mine is sorted she has given me her password but desktop cannot connect ipad does
  • loulou41
    loulou41 Posts: 2,871 Forumite
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    emptybox wrote: »
    Do your ipad and tablet connect to your router via wifi, or do you mean they can connect via a 3g/4g sim?

    If they can connect to the internet using wifi through your router, then that means your broadband has not been cut off, and the problem lies with your desktop computer's connection to the router. ;)

    I'm confused by your first sentence though? Are you piggybacking off a neighbour's broadband connection?
    In which case they have the ability to block specific devices from connecting.

    My ipad and tablets connect through neighbour wireless with her permission but despite, top wont I am in this mess because BT cut my landline by mistake leaving me without bb it has been a nightmare. I only phoned to give 30 days to cancel BT sport's. I spoke to UK call centre so there is one excuse. BT is taking responsibility but it has caused a lot of stress and inconvenience. I have to reorder and be put on 12 months contract
  • emptybox
    emptybox Posts: 442 Forumite
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    I suppose it's possible that your desktop is too far from your neighbour's router to get a reliable connection, although if it can be seen on the network that means it is connecting to the router, so should be able to connect to the internet.

    As I said previously, your neighbour could block specific devices in the router's settings, but that's unlikely if you have permission.

    It'll probably come down to settings of some sort. So AndyPix may be able to help.
  • System
    System Posts: 178,094 Community Admin
    Photogenic Name Dropper First Post
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    Hi

    Try this...

    :: NetFixer.bat, Copy, Paste & Save As...
    :: Use a text editor (Notepad). Then edit
    :: the file, EG-Remove the :: in front of
    :: ::ipconfig -all >>IP.txt to make a txt
    :: file called IP.txt to read thru later.
    :: Run as Administrator for best outcome.
    @ECHO THIS MAY HELP TO REPAIR / RECTIFY,
    @ECHO VERY, SIMPLE NETWORK DIFFICULTIES.
    @ECHO...................................
    @ECHO THE RESULTS MAY VARY ACCORDING TO
    @ECHO YOUR CONFIGURATION AND USER LEVEL.
    @ECHO A RE-BOOT MUST BE DONE AFTER DOING
    @ECHO SOME OF THE CHECKS OPTIONED BELOW.
    @ECHO....................................
    :MENU
    @ECHO TYPE IN YOUR PREFERRED MENU CHOICE
    @ECHO....................................
    @ECHO.
    @ECHO 0 - PING_LO Ping test to 127.0.0.1
    @ECHO 1 - PING_MS Ping test to Microsoft
    @ECHO 2 - GET_MAC Obtain MAC address(es)
    @ECHO 3 - GET_IPs Lists all IP addresses
    @ECHO 4 - IPvFOUR Reset to remove errors
    @ECHO 5 - IP_RNEW Force/Renew IP address
    @ECHO 6 - IPv_SIX Reset to remove errors
    @ECHO 7 - NBTSTAT NETBIOS -Renew -Repair
    @ECHO 8 - NETSTAT All Network Statistics
    @ECHO 9 - SH_WLAN Display WLAN interface
    @ECHO A - ARP_TAB Displays ARP IP tables
    @ECHO B - NS_LKUP Shows your Name Server
    @ECHO C - SYS_SUM System Summary Windows
    @ECHO D - DNS_FIX Flush and Register DNS
    @ECHO E - WINSOCK Reset to remove errors
    @ECHO F - FINISHD Close this Command Box
    @ECHO ...................................
    @ECHO OFF
    COLOR B1
    SET /P M= Press 0-9, A-F, and then ENTER:
    IF %M%==0 GOTO PING_LO
    IF %M%==1 GOTO PING_MS
    IF %M%==2 GOTO GET_MAC
    IF %M%==3 GOTO GET_IPs
    IF %M%==4 GOTO IPvFOUR
    IF %M%==5 GOTO IP_RNEW
    IF %M%==6 GOTO IPv_SIX
    IF %M%==7 GOTO NBTSTAT
    IF %M%==8 GOTO NETSTAT
    IF %M%==9 GOTO SH_WLAN
    IF /I %M%==A GOTO ARP_TAB
    IF /I %M%==B GOTO NS_LKUP
    IF /I %M%==C GOTO SYS_SUM
    IF /I %M%==D GOTO DNS_FIX
    IF /I %M%==E GOTO WINSOCK
    IF /I %M%==F GOTO FINISHD
    :PING_LO
    ping LOOPBACK
    GOTO MENU
    :PING_MS
    ping MICROSOFT.COM
    GOTO MENU
    :GET_MAC
    getmac | more /c
    :: getmac >> GetMac.txt
    :: Notepad GetMac.txt
    GOTO MENU
    :GET_IPs
    ipconfig -all | more /c
    :: ipconfig -all >>IP.txt
    :: Notepad IP.txt
    GOTO MENU
    :IPvFOUR
    netsh int ipv4 reset reset.log
    GOTO MENU
    :IP_RNEW
    ipconfig /release
    ipconfig /renew
    GOTO MENU
    :IPv_SIX
    netsh int ipv6 reset reset.log
    GOTO MENU
    :NBTSTAT
    nbtstat -RR
    GOTO MENU
    :NETSTAT
    netstat -e -r -s | more /c
    :: netstat -e -r -s >> NetStat.txt
    :: Notepad NetStat.txt
    GOTO MENU
    :SH_WLAN
    netsh wlan show drivers | more /c
    netsh wlan show interfaces | more /c
    GOTO MENU
    ARP_TAB
    arp /a
    GOTO MENU
    :NS_LKUP
    nslookup /ns
    GOTO MENU
    :SYS_SUM
    msinfo32
    GOTO MENU
    DNS_FIX
    ipconfig /flushdns
    ipconfig /registerdns
    GOTO MENU
    :WINSOCK
    netsh winsock reset catalog
    GOTO MENU
    :FINISHD
    EXIT
  • _gav_
    _gav_ Posts: 144 Forumite
    First Post First Anniversary Combo Breaker
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    Before you start changing computer settings is the wireless network that you are trying to connect to supported by the wireless/wifi card in your desktop PC?? I would check with your neighbour what wireless mode (802.11 x) your neighbour's wifi is using and then see if your desktop PC wifi card supports it. It may be they are running 802.11 ac mode and your desktop wifi adapter can't support that mode.

    https://en.wikipedia.org/wiki/IEEE_802.11
  • John_Gray
    John_Gray Posts: 5,823 Forumite
    Name Dropper First Post Photogenic First Anniversary
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    Golly - where did you get that clunky netfixer.bat from? Have you actually tried all the options?!
  • AndyPix
    AndyPix Posts: 4,847 Forumite
    Name Dropper First Anniversary First Post Photogenic
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    From an elevated command prompt, type :


    netsh int ip reset
    netsh winsock reset
    ipconfig /flushdns
    ipconfig /registerdns
    arp -d *
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