Thomson's rep telling lies!!!!!

Fortyfoot · 13 March 2017 at 12:51PM

We go away often and the Thomson reps never give advice on savings to be had on public transport. When they have finished their presentation I always raise the subject of the Bono Card when in Tenerife. Other savings can also be made in Fuerteventura and Benalmadena area to name just two.

This week the Thomson rep in Puerto de la Cruz tried to put people off buying the card, saying that it expired after six months. Every one knows it last for 12 months.

I contacted Titsa the bus company in Tenerife through Facebook. I got their reply this morning:-

"Hello, the bono card expires after one year. After that, you can use the rest of money for a new bono card (it discount). Thank you."

I got the same reply from Thomson's own 24 hour helpline and quite a few people on TripAdvisor.

Have Thomson reps conned you or have they been honest?

May be Martin could look into this for his ITV programme?

Thanks,
Fortyfoot

PompeyPete · 13 March 2017 at 1:34PM

Tours Reps are nearly always economic with the facts, or have their own version of the truth.

I wouldn't necessarily expect a Rep to know how long any card was valid, especially if validity wasn't relevant to folk on a couple of weeks holiday.

Katiehound · 13 March 2017 at 1:38PM

I would suggest that most tour reps (whatever their company) are really in the business of selling their tours and therefore do not know too much about local bus services, ferry tickets etc.
Surely they are trying to boost their own commission??

It is up to the holiday maker to do their research beforehand

PompeyPete · 13 March 2017 at 1:55PM

Katiehound wrote: »

It is up to the holiday maker to do their research beforehand

At the end of the Welcome Meeting the Rep must dread asking....."...and are there any questions?":)

814man · 13 March 2017 at 2:40PM

The OP is being a bit harsh here I think. Most folk, certainly I'd suspect those on this forum, will know that tour reps have a very defined role and purpose and as noted that is generally to sell the products of the company they are employed by. Not too different from most other commercial operations. If on the other hand you actually want unbiased information then you need to take in a few views and do some research on your own.
Coming over as a smarta**** at the welcome meeting will of course make the reps very well disposed to you and I'm sure they'll go that extra mile if you ever need to call on their services.

leylandsunaddict · 13 March 2017 at 4:17PM

I wouldn't expect a tour operators rep to be up to date with the local bus service reduced price cards, or a lot else for that matter. They're employed to sell excursions, trying to iron out problems, helping in emergencies, airport duties and reconfirming inbound flights. Much above that is expecting too much IMO.

Why raise the subject every time you go? Why raise it at all when you already know about it? Why even both going to the welcome meeting if you've been to the island before? Trying to impress the other package holidaymakers (well those that aren't savvy enough to keep any from the welcome meeting in the first place) really speaks volumes IMO.

I presume it was you that posted about this on TA saying it was another Thomson 'con'. Begs the question why you book with them. Just book everything yourself. Flights direct with an airline and accommodation direct with the provider. No middlemen to 'con' you then.

PeacefulWaters · 13 March 2017 at 5:27PM

People actually attend these meetings?

Mugs!

r2015 · 13 March 2017 at 5:58PM

People actually attend these meetings?

I attend for the welcome drink :beer:

Westin · 13 March 2017 at 8:42PM

Why raise the subject every time you go? Why raise it at all when you already know about it? Why even both going to the welcome meeting if you've been to the island before? Trying to impress the other package holidaymakers (well those that aren't savvy enough to keep any from the welcome meeting in the first place) really speaks volumes IMO.

Exactly.

I bet they love know it alls that pitch up at the meetings. Just stay on your sunbed next time, or go out and use your Bono card.

Your thread title is OTT.

takman · 14 March 2017 at 6:12PM

Iv'e never gone to a welcome meeting on any package holiday i have every been on!. I wouldn't expect them to offer any interesting or useful information because all they care about is selling overpriced excursions.

When i last went to Tenerife i asked the rep how much they charge for tickets to Loro Parc. They quoted a price including bus travel which for a family of four would have worked out more than the price i paid to rent a car + fuel for an entire week after deducting the price of 4 tickets if bought directly from the park.

agrinnall · 14 March 2017 at 10:51PM

Fortyfoot wrote: »

This week the Thomson rep in Puerto de la Cruz tried to put people off buying the card, saying that it expired after six months. Every one knows it last for 12 months.

If everyone knows already what's the probem?

Thomson's rep telling lies!!!!!

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