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  • FIRST POST
    • Articulate25
    • By Articulate25 29th Nov 16, 7:29 PM
    • 36Posts
    • 11Thanks
    Articulate25
    Find My Past automatic subscription renewal scam
    • #1
    • 29th Nov 16, 7:29 PM
    Find My Past automatic subscription renewal scam 29th Nov 16 at 7:29 PM
    Hi, I purchased one months subscription for FMP, , I only wanted one months worth as to find my fathers military POW records, the record(transcript) I found on the paid site was no more than the records that were available for free on it I am also concerned I have to pay at all to find my late fathers military service records given he gave his youth and health for this country as a WW2 POW. Anyway, they have now already automatically renewed my subscription, this i believe in in the contract, but there was no renewal email, I don't like these sites, the govt sold our records to them, but even on those terms this auto renewal is dubious, thoughts, responses?
Page 1
    • NCC-1701
    • By NCC-1701 29th Nov 16, 8:09 PM
    • 208 Posts
    • 347 Thanks
    NCC-1701
    • #2
    • 29th Nov 16, 8:09 PM
    • #2
    • 29th Nov 16, 8:09 PM
    Hi, I purchased one months subscription for FMP, , I only wanted one months worth as to find my fathers military POW records, the record(transcript) I found on the paid site was no more than the records that were available for free on it I am also concerned I have to pay at all to find my late fathers military service records given he gave his youth and health for this country as a WW2 POW. Anyway, they have now already automatically renewed my subscription, this i believe in in the contract, but there was no renewal email, I don't like these sites, the govt sold our records to them, but even on those terms this auto renewal is dubious, thoughts, responses?
    Originally posted by Articulate25


    It appears from FMP T&C's that auto renewal is easy to cancel:-


    You may elect not to renew a Subscription and can turn off the automatic renewal at any time (so long as this is no later than two days before the current Subscription is due to expire), through the "My Account" page on the Site and un-ticking the "Auto-renew my Subscription" box. Alternatively you can email support@findmypast.co.uk or call Customer Support on +44(0)20 3326 6300 Monday to Friday 9am to 5:30pm. If you do not turn off automatic renewal or cancel your Subscription in accordance with the above, we will automatically renew your Subscription and will take payment before your current Subscription ends.
    • DCFC79
    • By DCFC79 29th Nov 16, 8:15 PM
    • 31,676 Posts
    • 19,977 Thanks
    DCFC79
    • #3
    • 29th Nov 16, 8:15 PM
    • #3
    • 29th Nov 16, 8:15 PM
    Not a scam, you login and choose to cancel simples.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • George Michael
    • By George Michael 29th Nov 16, 8:34 PM
    • 3,056 Posts
    • 4,134 Thanks
    George Michael
    • #4
    • 29th Nov 16, 8:34 PM
    • #4
    • 29th Nov 16, 8:34 PM
    they have now already automatically renewed my subscription, this i believe in in the contract, but there was no renewal email,
    Originally posted by Articulate25
    How can it be a scam if the terms of the auto-renewal are written into the contract and easily readable before agreeing to proceed?

    If after taking out the subscription you wish to cancel the renewal, you can either telephone customer services, send then an e-mail or simply untick the autorenewal box in your account.
    • Bogalot
    • By Bogalot 29th Nov 16, 9:08 PM
    • 999 Posts
    • 2,587 Thanks
    Bogalot
    • #5
    • 29th Nov 16, 9:08 PM
    • #5
    • 29th Nov 16, 9:08 PM
    You can apply directly to the MOD for your/ a deceased relative's war records. However it can take a few months and it costs more than a month's subscription to Find My Past.

    On that basis it is not a scam (or a rip off, the two claims normally go together).
    • TonyMMM
    • By TonyMMM 29th Nov 16, 10:58 PM
    • 2,651 Posts
    • 2,928 Thanks
    TonyMMM
    • #6
    • 29th Nov 16, 10:58 PM
    • #6
    • 29th Nov 16, 10:58 PM
    I don't like these sites, the govt sold our records to them
    Originally posted by Articulate25
    The government haven't sold the records to anyone .... FMP have bought a licence to include them in their online packages.

    The records are still available, usually for free and for anyone to look at, in The National Archives or other archives around the country.
    • seashore22
    • By seashore22 30th Nov 16, 3:14 PM
    • 1,001 Posts
    • 2,190 Thanks
    seashore22
    • #7
    • 30th Nov 16, 3:14 PM
    • #7
    • 30th Nov 16, 3:14 PM
    Personally I love these sites and think they are good value for money as long as you keep your wits about you and remember to cancel if you no longer want to use them.

    I started doing my family history years ago before the internet really got going. It was far more expensive to travel into London or wherever the records were kept. Sites like Find my Past mean that I can search out information in the comfort of my own home for a fraction of the cost of going to the record office or Metropolitan archives.

    Not a scam or rip off as far as I'm concerned.
    • seashore22
    • By seashore22 30th Nov 16, 3:20 PM
    • 1,001 Posts
    • 2,190 Thanks
    seashore22
    • #8
    • 30th Nov 16, 3:20 PM
    • #8
    • 30th Nov 16, 3:20 PM
    Also in reply to something the op said. My great grandfather died right at the end of the 1st World War and apart from the ending of a young life, it had serious implications for my grandmother for the rest of her life. I don't feel at all upset that I have to pay for information about his military career. The government or military has no obligation to satisfy my curiosity for free and I'm happy to help fund the preservation and digitising of such records.
    • pimento
    • By pimento 30th Nov 16, 3:25 PM
    • 5,377 Posts
    • 7,009 Thanks
    pimento
    • #9
    • 30th Nov 16, 3:25 PM
    • #9
    • 30th Nov 16, 3:25 PM
    Hi, I purchased one months subscription for FMP, , I only wanted one months worth as to find my fathers military POW records, the record(transcript) I found on the paid site was no more than the records that were available for free on it I am also concerned I have to pay at all to find my late fathers military service records given he gave his youth and health for this country as a WW2 POW. Anyway, they have now already automatically renewed my subscription, this i believe in in the contract, but there was no renewal email, I don't like these sites, the govt sold our records to them, but even on those terms this auto renewal is dubious, thoughts, responses?
    Originally posted by Articulate25

    What did they say when you called them?

    These type of posts annoy me. I do family history as a hobby and both Find My Past and Ancestry are totally upfront about their auto renew. In fact, you can change your auto renew settings if you log into your account area.

    OP, give them a call, don;t be rude, admit you're a doofus and ask them if they'll refund your mistake.

    Then come back here and retract.
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
    • Lars Hindenberg
    • By Lars Hindenberg 5th Jul 17, 7:29 AM
    • 1 Posts
    • 0 Thanks
    Lars Hindenberg
    Subterfuge
    Subterfuge. The site gives them impression that you can sign up for only a month. Upon sign up you do indeed agree to the terms & cons but these are not presented for your perusal before accepting. One must look for them.
    An honest merchant would present them upfront upon signing. An honest merchant would also send out an email reminder towards the end of the subscription period as a reminder.
    Their business practice is deceitful and structured on fleecing rather than providing good value so that customers willing & consentingly wish to be repeat customers.
    Findmypast - not recommended!
    • Shaka_Zulu
    • By Shaka_Zulu 5th Jul 17, 7:40 AM
    • 1,431 Posts
    • 3,837 Thanks
    Shaka_Zulu
    Subterfuge. The site gives them impression that you can sign up for only a month. Upon sign up you do indeed agree to the terms & cons but these are not presented for your perusal before accepting. One must look for them.
    An honest merchant would present them upfront upon signing. An honest merchant would also send out an email reminder towards the end of the subscription period as a reminder.
    Their business practice is deceitful and structured on fleecing rather than providing good value so that customers willing & consentingly wish to be repeat customers.
    Findmypast - not recommended!
    Originally posted by Lars Hindenberg
    You are a special one.

    If you do not cancel your Trial prior to the expiry of the Trial Period you shall automatically be charged for the Subscription selected on registration for the Trial and we will take payment accordingly. You may, at any time during the Trial Period. cancel the Trial by signing in to your account online and un-ticking the "Auto-renew my subscription" box or by emailing support@findmypast.co.uk or call Customer Support on +44(0) 20 3326 6300 Monday - Friday 9am - 5.30pm to request cancellation.
    That took one click from the home page and less than 10 seconds to find.
    • Lenihacy
    • By Lenihacy 12th May 18, 10:29 PM
    • 3 Posts
    • 1 Thanks
    Lenihacy
    FMP Auto Renew
    I purchased a month subscription to FindMyPast on 12/04/18 and on 18/04/18 I logged into my account and turned off auto renew and made no other changes to my account 4 days later. I received a email back saying my account had been updated, as I made only made this ONE change, I did not fully read their reply email, why would I ( only asked not to auto renew) and they had replied "account Updated". Then today they renewed my month's subscription, so I looked back at the "Account Updated" email and guess what it said that I had chosen to continue my subscription!!
    I only logged in to turn it off and 100% know I did that.
    So please read your confirmation email carefully if you choose not to auto renew.
    Waiting for reply from FMP as to why they sent me Account Updated email? as according to them I had made no updates at all..
    • Zandoni
    • By Zandoni 13th May 18, 8:26 AM
    • 2,794 Posts
    • 1,488 Thanks
    Zandoni
    I also feel that auto renewal is a bit of a scam, you should have to opt in, not opt out.
    • Aylesbury Duck
    • By Aylesbury Duck 13th May 18, 10:38 AM
    • 1,868 Posts
    • 2,507 Thanks
    Aylesbury Duck
    I also feel that auto renewal is a bit of a scam, you should have to opt in, not opt out.
    Originally posted by Zandoni
    Again, that doesn't make it a scam. It's all completely upfront and explained simply. If you don't like the terms of their service, don't use their service.

    With consumer rights come consumer responsibilities. Reading being one of them.
    Please forgive the deliberate omission of apostrophes on some posts whilst I await MSE to do something about the daft codes that appear in their place when typing on certain devices.
    • Zandoni
    • By Zandoni 13th May 18, 10:43 AM
    • 2,794 Posts
    • 1,488 Thanks
    Zandoni
    Again, that doesn't make it a scam. It's all completely upfront and explained simply. If you don't like the terms of their service, don't use their service.

    With consumer rights come consumer responsibilities. Reading being one of them.
    Originally posted by Aylesbury Duck
    I still feel itís a bit of a scam, you shouldnít have to scrutinise T&Cs every time you buy or subscribe to something.
    • unforeseen
    • By unforeseen 13th May 18, 11:09 AM
    • 2,604 Posts
    • 3,330 Thanks
    unforeseen
    I still feel itís a bit of a scam, you shouldnít have to scrutinise T&Cs every time you buy or subscribe to something.
    Originally posted by Zandoni
    That was written as a joke wasn't it?
    • Aylesbury Duck
    • By Aylesbury Duck 13th May 18, 12:17 PM
    • 1,868 Posts
    • 2,507 Thanks
    Aylesbury Duck
    I still feel itís a bit of a scam, you shouldnít have to scrutinise T&Cs every time you buy or subscribe to something.
    Originally posted by Zandoni
    As long as Ts&Cs are written in reasonably plain English, yes you should read them, there shouldn't be any need to "scrutinise" them. If they require legal knowledge for interpretation by a layman then they are not fit for purpose. The Ts&Cs on the site in question are clear and in plain English so what's the problem?
    Please forgive the deliberate omission of apostrophes on some posts whilst I await MSE to do something about the daft codes that appear in their place when typing on certain devices.
    • Zandoni
    • By Zandoni 13th May 18, 1:49 PM
    • 2,794 Posts
    • 1,488 Thanks
    Zandoni
    That was written as a joke wasn't it?
    Originally posted by unforeseen
    No deadly serious, T&Cs should be pretty standard for this sort of thing, far too many companies hide behind them.
    • shaun from Africa
    • By shaun from Africa 13th May 18, 3:58 PM
    • 9,973 Posts
    • 11,244 Thanks
    shaun from Africa
    No deadly serious, T&Cs should be pretty standard for this sort of thing, far too many companies hide behind them.
    Originally posted by Zandoni
    If some people don't even make the slightest effort to read those
    T&C's, the companies don't have to hide behind anything.

    I honestly can't believe that a long time MSE member such as yourself thinks that someone signing up to a financial contract doesn't have any responsibility to actually read up on what the legal terms of that contract are.
    • marliepanda
    • By marliepanda 13th May 18, 4:22 PM
    • 5,633 Posts
    • 11,846 Thanks
    marliepanda
    If some people don't even make the slightest effort to read those
    T&C's, the companies don't have to hide behind anything.

    I honestly can't believe that a long time MSE member such as yourself thinks that someone signing up to a financial contract doesn't have any responsibility to actually read up on what the legal terms of that contract are.
    Originally posted by shaun from Africa
    Clearly youíve never read any of Zandoniís posts before !!!129315;
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