Northgate van hire kept deposit

Hi joe

If you believe the van hire company owe you money (i.e. your deposit), you can make a claim against them in the small claims court.

See https://www.gov.uk/make-court-claim-for-money/overview

You would submit your case, and they would submit theirs, and the court would decide which is most likely to be true.

But before doing that, try sending them a formal letter stating that the van was not damaged during your hire period, and requesting your deposit back.

To strengthen your case, you could also ask for copies of 'damage reports'/'vehicle condition reports' from previous hires of the same van, to see what they say about damage.

joe298487 wrote: »

It was heavy raining and the guy never showed me the damage to the van.

Unfortunately, it's not up to them to show you any damage on the van. Regardless of what you were told you should have checked it yourself, raining or not.

If the vehicle sheet you received when you hired the van didn't show any damage where there was damage, then you are going to find it very hard to fight this.

In the days of Camera phones, there is little reason to fall for this age old scam.

Photograph the van/ car in detail and make sure they see you doing it.