ReAssure Ltd

tetleygail · 14 November 2013 at 9:34AM

HI

I ve had a letter from ReAssure Ltd saying they want to give me some money that is owed to me from an insurance I had previously had with another company that they bought. They are aking for details of the insurance policy and the details of my bank account to refund the money to.
I dont believe it (its too good to be true!) However I would hate to miss out because of my mistrust ....
I will check my documents at the weekend as I think I did have a pension (not insurance) briefly and think the money is about the same as they are quoting

Anyone else had a similar letter - is there any way of checking this is legit?

Browntoa · 14 November 2013 at 9:37AM

previously known as Windsor Life

mania112 · 14 November 2013 at 2:27PM

ReAssure have bought business from the following providers:

Aegon
Aetna
Alico
Barclays Life
Combined Life
Continental Life
Crown Life
GAN
Gresham
Grosvenor
Lifetime
New Zealand Life
NM Pensions Tomorrow
Reassure UK (Zurich)
Tyndall Life
UK Life
Windsor Life

If you have had a policy with any of the above in the past, that would help you recognise it's legitimacy, but you're best off calling them regardless.

JohnB47 · 14 November 2013 at 5:20PM

Perhaps they could send you a cheque? I would be wary of giving my bank account details too.

tetleygail · 15 November 2013 at 11:35AM

Have phoned them.
Wanted to do security questions....address, date of birth then asked for my NI number.....
When I explained that I was a little concerned and didnt want to give any more information until I knew what it was about
Them:well can you tell me when you took your policy out
Me:Which policy I have several insurance policies- car, house etc
Them: I cant tell you until you give me more details of who you are
ME: thats how I feel - i cant give you any more of my details until I know what this is about
them: you can check our web site
Me; But anyone can put up a web site
Them; well we did a search and came up with your address
Me: Yes Ive lived here for 10 years
Then he mentioned that the policy was in a previous address
Me: What address do you have
Them; Sorry I cant tell you that.
He mentioned it was a joint pension - I have NEVER had a joint pension
We just kept going around in circles so I ended the call
To be honest he didn't sound very confident and my antenae was twitching

JohnB47 · 15 November 2013 at 11:57AM

tetleygail wrote: »

Have phoned them.
Wanted to do security questions....address, date of birth then asked for my NI number.....
When I explained that I was a little concerned and didnt want to give any more information until I knew what it was about
Them:well can you tell me when you took your policy out
Me:Which policy I have several insurance policies- car, house etc
Them: I cant tell you until you give me more details of who you are
ME: thats how I feel - i cant give you any more of my details until I know what this is about
them: you can check our web site
Me; But anyone can put up a web site
Them; well we did a search and came up with your address
Me: Yes Ive lived here for 10 years
Then he mentioned that the policy was in a previous address
Me: What address do you have
Them; Sorry I cant tell you that.
He mentioned it was a joint pension - I have NEVER had a joint pension
We just kept going around in circles so I ended the call
To be honest he didn't sound very confident and my antenae was twitching

I think you've done absolutely the right thing. There is no sensible reason why he could not have given you general policy details (just a company name) or general details of the old address (eg just a Town and/or Street name).

I agree with you - sounds fishy. Perhaps others will advise what you can do now, if you decide to pursue it.

Edit: I seem to remember people being given advice on this forum as to how they could search, themselves, for old pensions/insurance policies that they'd lost track of. Hopefully someone will chip in with advice.

mania112 · 15 November 2013 at 1:52PM

tetleygail wrote: »

He mentioned it was a joint pension - I have NEVER had a joint pension

Joint pension is not possible. Perhaps it's not a pension they're talking about?

What number did you ring? I mean, if you're calling them - you are calling ReAssure... so there would be no reason to suspect anything.

If you use a number found here: https://www.reassure.co.uk/contact-us/pages/welcome.aspx

It's fine, I can [re]assure you of that.

fact_finder · 22 July 2015 at 5:15PM

Dear all

Reassure just don't like paying. had a claim in in 2010 and still fighting to get any money from then. from what i can see there objective is to keep giving people the run around. Ask the same questions over and over, get different staff to deal with the stuff. I took policy with barclays life and i am sure so many people must be in the same boat.

there is a company called reassure America and i don't know if they are related but seems thy over there are pulling the tactics. I give these guys 0/10 if i knew this before i made any claim i would have. gone to some other decent insurance company.

so people be warned and if you insurance policy has been passed to to these guys then i would seriously look at alternatives. i would like to here form any other people who they are not paying. reassure need to exposed big time.

dunstonh · 22 July 2015 at 5:57PM

there is a company called reassure America and i don't know if they are related

no.

I give these guys 0/10 if i knew this before i made any claim i would have. gone to some other decent insurance company.

Reassure are closed for business.

i would like to here form any other people who they are not paying. reassure need to exposed big time.

Dealt with them a number of times. Sometimes slow with some of the legacy provider plans but nothing too bad nowadays. Sometimes require old fashioned admin requirements that others have moved on from but that is not unusual for old closed insurers.

xylophone · 22 July 2015 at 8:19PM

Joint pension?

Did he mean a pension with spouse benefits? An old protected rights policy?

Did you perhaps contract out of SERPS at some point?

Have you checked your documents for a policy taken out with any of the insurers mentioned above when you lived at a former address?

dunstonh · 22 July 2015 at 8:28PM

Its a revival of a 2 year old thread.

ReAssure Ltd

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