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C&G Mortgage with PPI - Help please!
P4ulap
Posts: 4 Newbie
Hi, I really hope someone will be able to help me with this. I am new to writing on forums so forgive me if I'm not doing this right!
Basically my husband and I took a mortgage with C&G from June 1998 until July 2001, and I distinctly remember having PPI on this mortgage, as we were told when applying that we would be more likely to get the mortgage agreed if we took out PPI!!
We applied for this mortgage through our local LLoyds TSB branch as we already had a joint account with them. This joint account is still active. We did go into our local branch, last year to file the PPI complaint but unfortunately the bank manager could only go back as far as July 2001 on his computer system but he said that we should be able to get older records from their archive system.
We unfortunately don't have any paperwork anymore for this mortgage or any old bank statements. I was, however able to retrieve the mortgage account number through the land registry. Once I had this information Lloyds TSB were slightly more helpful but are now saying that they don't have any records of there being any PPI on this mortgage.
If I request a SAR for this joint account, how far back will the information go? Surely if the account is still active they should hold ALL information from when the account was opened? I understand that they wouldn't (or shouldn't) have to do this for closed accounts. I'm hoping that the old bank statements for the account which the payments would have been debited will have mortgage and PPI account number information?? Or am I just flogging a dead horse and unlikely to get anywhere? My husband thinks we should just go to one of these claims companies but I think we can do it ourselves.
Basically my husband and I took a mortgage with C&G from June 1998 until July 2001, and I distinctly remember having PPI on this mortgage, as we were told when applying that we would be more likely to get the mortgage agreed if we took out PPI!!
We applied for this mortgage through our local LLoyds TSB branch as we already had a joint account with them. This joint account is still active. We did go into our local branch, last year to file the PPI complaint but unfortunately the bank manager could only go back as far as July 2001 on his computer system but he said that we should be able to get older records from their archive system.
We unfortunately don't have any paperwork anymore for this mortgage or any old bank statements. I was, however able to retrieve the mortgage account number through the land registry. Once I had this information Lloyds TSB were slightly more helpful but are now saying that they don't have any records of there being any PPI on this mortgage.
If I request a SAR for this joint account, how far back will the information go? Surely if the account is still active they should hold ALL information from when the account was opened? I understand that they wouldn't (or shouldn't) have to do this for closed accounts. I'm hoping that the old bank statements for the account which the payments would have been debited will have mortgage and PPI account number information?? Or am I just flogging a dead horse and unlikely to get anywhere? My husband thinks we should just go to one of these claims companies but I think we can do it ourselves.
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Basically my husband and I took a mortgage with C&G from June 1998 until July 2001, and I distinctly remember having PPI on this mortgage, as we were told when applying that we would be more likely to get the mortgage agreed if we took out PPI!!
Whilst you may have been told that, it is just about the weakest complaint going as you almost certainly have no evidence to support that allegation.If I request a SAR for this joint account, how far back will the information go?
as far back as their records go on a relevant filing system.Surely if the account is still active they should hold ALL information from when the account was opened?
No. The data protection act requires firms to destroy data that is no longer required. The FSA recommend 6 years for data retention in most areas (although some do have longer).I'm hoping that the old bank statements for the account which the payments would have been debited will have mortgage and PPI account number information?
C&G MPPI was standalone monthly payment (one of the reasons it has such a low success rate on complaints). So, it would appear on your bank statements as a separate transaction. It wasnt bundled with the mortgage. So, it wouldn't appear on any of the mortgage documents.Or am I just flogging a dead horse and unlikely to get anywhere?
Statistically, you are likely to fail. Purely on the basis of the odds, most MPPI complaints are rejected. The FOS reject most they deal with. it is the one PPi that is worth having and is one of only two types still sold today. it suffers less of the issues that loan and credit card have. Some complaints will be upheld. However, they tend to be either auto payouts or where there is a setting up issue (such as single premium instead of monthly) or an ineligibility issue (such pre-existing illnesses which may have made cover not fit for purpose). Employer benefits dont tend to be an issue with MPPI (but are with loan and credit card). An MPPI case was published this week that the FOS rejected where the person had said they had 6 months full pay, 6 months half. MPPI pays out in addition to that (many types of PPi do not).
So, when you look at the odds and look at your complaint reason, it would be a very easy one for them to reject unless you have anything stronger.My husband thinks we should just go to one of these claims companies but I think we can do it ourselves.
A claims company wont help you. You need to give them the details. All they do is put a stamp on your envelope containing your complaint.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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