We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a very Happy New Year. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Peugeot Financial Services / Robins & Day Ltd
HAVEFAITH
Posts: 557 Forumite
Hi,
Had a car loan Banque PSA Finance from yonks ago. Trying to claw back the ppi & here the letter i received back from Peugeot:
" we note your complaint relates to the sale of ppi conducted by Robins & Day (car dealership) who are registered as an authorised firm with the FSA. This means that the dealer is directly authorised and regulated by the FSA in the sale of ppi & other retail products. Thus it would be the responsibility of Robins & Day to investigate & respond to any allegation of mis selling in this case rather than Peugeot Fins serv. So we have fowarded your letter and requested that Robins & Day respond to you direct regarding the issues raised
is this correct or am i being palmed off?
Had a car loan Banque PSA Finance from yonks ago. Trying to claw back the ppi & here the letter i received back from Peugeot:
" we note your complaint relates to the sale of ppi conducted by Robins & Day (car dealership) who are registered as an authorised firm with the FSA. This means that the dealer is directly authorised and regulated by the FSA in the sale of ppi & other retail products. Thus it would be the responsibility of Robins & Day to investigate & respond to any allegation of mis selling in this case rather than Peugeot Fins serv. So we have fowarded your letter and requested that Robins & Day respond to you direct regarding the issues raised
is this correct or am i being palmed off?
"onwards & upwards"
0
Comments
-
It is correct. You are not complaining about the product. You are complaining about the sale. So, you direct your complaint to the seller. In this case, you complain to your dealer.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 260K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards