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Scottish Power: Entering Meter Readings online

dosh37
dosh37 Posts: 496 Forumite
Part of the Furniture 100 Posts Photogenic Name Dropper
in Energy
As part of the process of switching from EON to Scottish Power's 2 year fixed rate deal I have been asked to supply meter readings.
The meter reading entry form on the Scottish Power website has two boxes for electricity readings labelled [1] and [2]: It does not indicate which is for day and which is for night. The entries are curently blank.
The question is "Which order do I enter the readings on the web form?"

(BTW: I do know which reading on the meter is night and which is day, I just don't know the order to enter them on the website).
I have seen forum postings from other Customers who have experienced problems after day & night readings were switched.

I tried phoning SP but their customer support is rubbish: I was unable to speak to anyone. I am already beginning to think that maybe I should have stayed with Eon - I found their customer support to be pretty good.

Comments

  • staringattft
    staringattft Posts: 28 Forumite
    edited 3 November 2012 at 1:03PM
    Reading(2)
    Meter: Two Rate White Meter Kwh - Day Kwh
    Reading(1)
    Meter: Two Rate White Meter Kwh - Night Kwh

    copied from mine online acc.
    ihad same confusion when i fistly gave the reading.
    hope this helps

    or, you can leave you number let them phone you, normally in 15-30mins
  • Scottish_Power
    Scottish_Power Posts: 1,263 Organisation Representative
    Dosh37 if you e-mail [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] with the readings we can ensure they are correctly updated for you. Thanks David @ ScottishPower
    “Official Company Representative
    I am the official company representative of Scottish Power. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • dosh37
    dosh37 Posts: 496 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    edited 8 November 2012 at 8:49PM
    [FONT=&quot]Here is the reply from SP:-[/FONT]
    [FONT=&quot]
    [/FONT]
    [FONT=&quot]"The issue is that sometimes register 1 is day and sometimes it is night, depending on the meter type, which makes it difficult for us to amend the web form, however so long as the customer gives the readings as per the registers on the meter this will match up as we get meter technical details which tell us which register is which."[/FONT]


    [FONT=&quot]Why is it so difficult to come up with a simple process that the customer can use to identify and enter night & day readings without having to contact customer support? For example a box on the web form where you enter the meter type along with an explanation of how you identify your meter type. It seems to me that this is an admission that there is a failure in the meter reading/entry process.[/FONT]
    [FONT=&quot]
    [/FONT]
    [FONT=&quot]In the good old days they employed someone to come round and read the meter. It seems crazy to me that in the modern world of sat nav & mobile phones that customers are expected to read meters and submit the results ourselves. It's just another way of increasing profits for energy companies. Why can't they read meters remotely? - it's not rocket science.[/FONT]
    [FONT=&quot]
    [/FONT]
  • dosh37
    dosh37 Posts: 496 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    You didn't read my post.
    I know which is my day and night meter reading.
    The problem is with the SP website meter entry form.
    They do not explain which entry box is which.
  • dosh37
    dosh37 Posts: 496 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    And I'm not your friend.
  • dosh37
    dosh37 Posts: 496 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    And its about time energy suppliers were able to read meters remotely without asking customers to do it for them. It ain't rocket science - just a way to increase profits
  • dosh37
    dosh37 Posts: 496 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    bring back the man who used to come and read the meter.
  • Richie-from-the-Boro
    Richie-from-the-Boro Posts: 6,945 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper
    dosh37 wrote: »
    [FONT=&quot]Here is the reply from SP:-[/FONT]
    [FONT=&quot]
    [/FONT]
    [FONT=&quot]"The issue is that sometimes register 1 is day and sometimes it is night, depending on the meter type, which makes it difficult for us to amend the web form, however so long as the customer gives the readings as per the registers on the meter this will match up as we get meter technical details which tell us which register is which."[/FONT]


    [FONT=&quot]Why is it so difficult to come up with a simple process that the customer can use to identify and enter night & day readings without having to contact customer support? For example a box on the web form where you enter the meter type along with an explanation of how you identify your meter type. It seems to me that this is an admission that there is a failure in the meter reading/entry process.[/FONT]
    [FONT=&quot]
    [/FONT]
    [FONT=&quot]In the good old days they employed someone to come round and read the meter. It seems crazy to me that in the modern world of sat nav & mobile phones that customers are expected to read meters and submit the results ourselves. It's just another way of increasing profits for energy companies. Why can't they read meters remotely? - it's not rocket science.[/FONT]
    [FONT=&quot]
    [/FONT]

    Are you really saying that the SP rep said the following to you ? :

    [FONT=&quot]Why is it so difficult to come up with a simple process that the customer can use to identify and enter night & day readings without having to contact customer support? For example a box on the web form where you enter the meter type along with an explanation of how you identify your meter type. It seems to me that this is an admission that there is a failure in the meter reading/entry process.[/FONT]
    [FONT=&quot]
    [/FONT]
    [FONT=&quot]In the good old days they employed someone to come round and read the meter. It seems crazy to me that in the modern world of sat nav & mobile phones that customers are expected to read meters and submit the results ourselves. It's just another way of increasing profits for energy companies. Why can't they read meters remotely? - it's not rocket science.[/FONT]
    [FONT=&quot]
    [/FONT]    [/QUOTE]
    Disclaimer : Everything I write on this forum is my opinion. I try to be an even-handed poster and accept that you at times may not agree with these opinions or how I choose to express them, this is not my problem. The Disabled : If years cannot be added to their lives, at least life can be added to their years - Alf Morris - ℜ
  • dosh37
    dosh37 Posts: 496 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    try reading the quotation marks.
  • Richie-from-the-Boro
    Richie-from-the-Boro Posts: 6,945 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper
    dosh37 wrote: »
    try reading the quotation marks.

    Blue on this site donates a URL, your post is headed Here is the reply from SP:-, it and the three paragraphs is all in blue like this ! it's perfectly reasonable for me to assume that's what was said by the SP rep, otherwise why would you change the text colour to blue ?

    Look my friend there are at least 100 people in these threads that can answer your question, yet in 3 weeks only one other than the SP rep has attempted to interact with you, and not one since your 08-11-2012 post. There are loads of helpful, knowledgeable well intended people in this group. Try to be nice to people, you may find people are nicer to you my friend.
    Disclaimer : Everything I write on this forum is my opinion. I try to be an even-handed poster and accept that you at times may not agree with these opinions or how I choose to express them, this is not my problem. The Disabled : If years cannot be added to their lives, at least life can be added to their years - Alf Morris - ℜ
This discussion has been closed.
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