ucb homeloan payment protection

had a phone call the other day stting that i could get my ppi back for a ucb homeloan i had ..

Seeing as your personal data, such as what insurances you hold, is not in the public domain, how did this person phoning you know you had insurance?

Also, as it is not the product that is the issue but how it was sold and set up, how did this person phoning know what your conversations were and not documentation was held on you regarding the sale of the insurance?

1 how do i find out if i did have it

look at your bank statement. MPPI is a monthly direct debit from your current account.

2 how do i contact UCB

Why would you need to? They wouldnt know what a mortgage broker arranged for you.

3 is it the same procedure as i used for my egg PPI

No. You complain to the mortgage broker. Mortgage advised sales tend to have much better audit trails (they should do anyway). There should be a factfind, needs analysis and report. All things that do not exist on credit card and loan PPI. Your complaint reasons tend to need to be much stronger and factual and provable with mortgage PPI than the others.

However, it doesnt look like you have a complaint as you dont know you have it and surely you would know if you did as the monthly direct debit going through your bank account would make it obvious.