Halifax Current Account Fraud
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brooka
Posts: 3 Newbie
In December 2006 I noticed there were multiple cash transactions leaving my current account. On enquiring about this, with Customer Services, I was informed that they originated in Barcelona, Spain and that they were being requested off an old, already cancelled, debit card. The transactions amounted to £51.97.
Back in July 2006 I had my wallet stolen in Barcelona. However the card was cancelled less than 2 hours after it was stolen and a replacement card issued. This was obviously an upsetting time, especially since my family and I were away on holiday at the time.
So, to have these events being reminded to us again has left me angry and extremely concerned about the management of my account. How could a debit card, which was cancelled some 5 months ago, be used to extract money from my account? Who authorised these payments?
I reported this matter to the Fraud Department and their response is the automated system still lets small amounts through even though the card is cancelled. They were mostly £1s and £2s but also £11s and £12s.
Are they trying to pull the wool over my eyes? Is this 'system' true. BTW I have been offerred £20 compensation which I think is too low!
Back in July 2006 I had my wallet stolen in Barcelona. However the card was cancelled less than 2 hours after it was stolen and a replacement card issued. This was obviously an upsetting time, especially since my family and I were away on holiday at the time.
So, to have these events being reminded to us again has left me angry and extremely concerned about the management of my account. How could a debit card, which was cancelled some 5 months ago, be used to extract money from my account? Who authorised these payments?
I reported this matter to the Fraud Department and their response is the automated system still lets small amounts through even though the card is cancelled. They were mostly £1s and £2s but also £11s and £12s.
Are they trying to pull the wool over my eyes? Is this 'system' true. BTW I have been offerred £20 compensation which I think is too low!
0
Comments
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what compensation do you want?
you got your money back right?0 -
Take it, if you must. As far as I can see you have incurred a phone call and a few minutes of your life. Money for old rope and you want more! Astonishing!0
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Yeah i got the money but just wondered if this was a common event....for some fraudster, with a cancelled card, to be then able to withdraw cash from my account some 5 months after it was cancelled. It was me who spotted this - not the bank. If this is common then £20 compensation may be OK, if not I'd be looking at more???0
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It's not unusual. Get the refund, accept the compo, and move on.
Everyone needs something to believe in.
I believe I need another beer.0
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