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International Tracking with Royal Mail Airsure

I sent someththing to Austria with Airsure, unaware that they are slower over Christmas just like regular mail. After I realised that Austria has three days of holidays as well as the long Christmas weekend (Christmas Eve and December 31st), I began to check regularly. Since last Wednesday, two days after posting, the tracking service has said the same thing:

It's on its way. Your item, posted on 20/12/10 with reference ********** has been passed to the overseas postal service for delivery in AUSTRIA.

I'm wondering if the delivery is also tracked through the Royal Mail website; how do I know when it's been delivered?I also checked the Austrian postal website but the number is not recognised there.
«1

Comments

  • In short no.

    No RM international service guarantees tracking. Although with Airsure, I find more items track than with ISF.

    Some countries are excellent, Saudi, UAE and Hong Kong, but I have not had anything in Europe (other than France) show as delivered.
  • custardy
    custardy Posts: 38,365 Forumite
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    its down to the receiving countries postal service to supply RM with the updated tracking data
  • arunadasi
    arunadasi Posts: 1,241 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Thanks all. Is there some number I can call, to get RM to find out for me? It's very important.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    arunadasi wrote: »
    Thanks all. Is there some number I can call, to get RM to find out for me? It's very important.

    the site will update when they have the data
    they arent going to start phoning other countries to try and get an answer
    the tracking should update at the receiving countries delivery office
    you can try putting the tracking number into Austria posts site
  • martindow wrote: »

    OP needs it for AUSTRIA, yours is just AL too far :D
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
  • I posted to the Netherlands and it arrved within a week and said it was delivered.

    I posted to Czech Republic and the same message has been displaying for 3 weeks so I am a little worried and was also thinking of calling them but not sure what that will do.
    Debt free
    2010 £11000/£9000
    2011 £509 so far
  • soolin
    soolin Posts: 74,173 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    anhf wrote: »
    I posted to the Netherlands and it arrved within a week and said it was delivered.

    I posted to Czech Republic and the same message has been displaying for 3 weeks so I am a little worried and was also thinking of calling them but not sure what that will do.

    It could well have been delivered and as long as buyer isn't asking where their item is i would leave it well alone.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Yea, I read on another forum some countres don't deliver it and the buyer has to collect it. I will leave it for now but I really hope they get it.
    Debt free
    2010 £11000/£9000
    2011 £509 so far
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