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New Guide Discussion: Restaurant Rights
Former_MSE_Natasha
Posts: 672 Forumite
Comments
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Well, the topical question which is now coming up on Consumer Rights - and is not addressed by the guide is along the lines
"I booked N places at a restaurant for <some group> tomorrow night and paid £X. Now the restaurant have cancelled because of the weather and have [told us our new date is, told us to pick a new date next month]. They refuse to refund our £X. What are our rights?"Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
its abit like employment, if the restaurant cancel on you then you will be entitled to your money back for breaking the contract, however if you are unable to make it say due to snow and they are open then you lose your money (most restaurants will rearrange the date though!).The Googlewhacker referance is to Dave Gorman and not to my opinion of the search engine!
If I give you advice it is only a view and always always take professional advice before acting!!!
4 people on the ignore list....Bliss!0 -
Not sure how right this is, but I believe that in Scotland tap water must be given freely and cannot be refused.
If this was QI there would now be a big flashing sign and funny noise probably! :rotfl:
Craig.0 -
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The provision of free tap water isn't a legal requirement in England & Wales unless conditions are imposed on the licence. It is however a legal requirement in Scotland that premises authorised for the sale of alcohol for consumption on the premises must provide free tap water under the provisions of the Licensing (Scotland) Act 2005, Schedule 3, s.9(2).0
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"
What's the fairest way to split the bill?
If you're out with friends, this is a perennial argument, and there is no specific law to cover it. The two most common methods are either splitting it equally- which can result in unfairness especially to those who order less – or everyone going through the bill for their items, which can take an age and lead to arguments about who had what. One other option is Martin's 'easy honour' system, here's an extract of the explanation from his Money Diet book.
"At the end of the meal, everyone should contribute what they think they owe, including the tip. Most people get it roughly right, but of course when you total up you'll almost always be short; it's human nature.
"So divide the shortfall by the number of people - lets say there's £50 difference and 10 friends, everybody then puts in an extra £5. It may not be completely accurate, but it's a quick and easy way for people to pay near enough what they should. It helps you budget, without losing friends or looking too mean." "
now this for me, only works when you've either all been drinking or no-one has, i an fed up of people getting annoyed when i refuse to contribute to their 3 bottles of wine when all i've had is a soft drink, i'm not too bothered if it's been a nice lunch but if you are on a budget and have cut your cloth according to your means why should you be penalised?
Nonny mouse and Proud!!
Never argue with an idiot. They drag you down to their level then beat you with experience!!
Debtfightingdivaextraordinaire!!!!
Amor et metus. Lac? Sugar? Quisque massa vel duo? (stolen from a lovely forumite!)0 -
I don't drink either, and i'll only pay for what i have plus tip, i won't subsidise alcohol for other people either.!!0
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I hope a little bit of quick editing can be considered to the article, as a common misconception could be overcome.
Many people think that if they are sick a short while after a meal then is must have been the meal they just ate. It is rare that a food causes symptom within 1-6 hours.
It is common that the first question to ask is what was the meal before that.
Many people do not realise how long it can take for food to reach the stomach and bacteria to multiply.
Part of the reason it can be tricky to get compensation from a Restaurant (or other food establishment ) is not simply because they do not want to admit liability (obviosuly not), but because it can be almost impossible to prove which meal caused the problem.
One of the most common causes of food poisoning is Campylobacter, found in undercooked chicken predominantly (not excclusively), and can be up to 10 days incubation, so working out which meal caused that can be almost impossible.0 -
A friend and I went into a well known chain and I ordered mussels. When the mussels in a tomato-based 'soup' arrived I took my first sip from the boiling top of the soup (and allowing time for the whole mussels to fall to the bottom) and a piece of mussel shell went straight over my tongue without touching it and down my throat and lodged there embedded in my throat and bled. Not only was it excrutiatingly painful but it was part blocking my windpipe so I feared asphyxiation. I was rushed by ambulance to one London teaching hospital and then to another, where I was operated on as an emergency case.
I sued the restaurant chain and amazingly the judge said that even though there was nothing I could have done to see or strain the soup, and I couldn't have broken the shell (my lawyers tried it and it's impossible) even though the restaurant chain admitted they had served the broken shell, the judge would not fine the chain or award any damages for 'reasonably being in fear of my life/ in excruciating pain' for 24 hrs and then 2 weeks recovery time!
Therefore supposedly having had not even an apology, and willing to settle for a reasonable sum, I am now up for £14000 for their legal costs!
I find it shocking that the law seemingly allows this food product to be sold with absolutely no warning to 50,000 UK residents a day and it is the only product where one has such a risk of dying in appalling circumstances thru asphyxiation.
What is also appalling is that the way they cook the product there are at least 8 ways the restaurant chain can break the mussels or put broken mussel shells in, but they do no checks and so EVERYONE IS AT SERIOUS RISK. When one adds in the risk of serious food poisoning from mussels not kept at the right temperature, this is surely a highly dangerous and possibly toxic food product?
I thought Martyn Lewis and MSE might like to try to get some action taken on this so called 'food' and the restaurant chain's surely cavalier and attrocious attitude.
NB I have eaten mussels with my family (3 young children) and had over 1000 covers and never had any broken shell and I find it absurd for the judge to claim that I and all consumers in the UK should assume they break the mussel shells and so we should have to stick our fingers into the soup spoon before putting it in one's mouth!!!!
Their 400 restaurant UK chain is wholly owned by the world's largest private equity company and reports profits in the billions each month!0 -
nwilson101 wrote: »A friend and I went into a well known chain and I ordered mussels. When the mussels in a tomato-based 'soup' arrived I took my first sip from the boiling top of the soup (and allowing time for the whole mussels to fall to the bottom) and a piece of mussel shell went straight over my tongue without touching it and down my throat and lodged there embedded in my throat and bled. Not only was it excrutiatingly painful but it was part blocking my windpipe so I feared asphyxiation. I was rushed by ambulance to one London teaching hospital and then to another, where I was operated on as an emergency case.
I sued the restaurant chain and amazingly the judge said that even though there was nothing I could have done to see or strain the soup, and I couldn't have broken the shell (my lawyers tried it and it's impossible) even though the restaurant chain admitted they had served the broken shell, the judge would not fine the chain or award any damages for 'reasonably being in fear of my life/ in excruciating pain' for 24 hrs and then 2 weeks recovery time!
Therefore supposedly having had not even an apology, and willing to settle for a reasonable sum, I am now up for £14000 for their legal costs!
I find it shocking that the law seemingly allows this food product to be sold with absolutely no warning to 50,000 UK residents a day and it is the only product where one has such a risk of dying in appalling circumstances thru asphyxiation.
What is also appalling is that the way they cook the product there are at least 8 ways the restaurant chain can break the mussels or put broken mussel shells in, but they do no checks and so EVERYONE IS AT SERIOUS RISK. When one adds in the risk of serious food poisoning from mussels not kept at the right temperature, this is surely a highly dangerous and possibly toxic food product?
I thought Martyn Lewis and MSE might like to try to get some action taken on this so called 'food' and the restaurant chain's surely cavalier and attrocious attitude.
NB I have eaten mussels with my family (3 young children) and had over 1000 covers and never had any broken shell and I find it absurd for the judge to claim that I and all consumers in the UK should assume they break the mussel shells and so we should have to stick our fingers into the soup spoon before putting it in one's mouth!!!!
Their 400 restaurant UK chain is wholly owned by the world's largest private equity company and reports profits in the billions each month!
An expensive lesson for you then.0
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