We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
recorded delivery problems
sarahevie
Posts: 1,003 Forumite
I have decided to send all my ebay listings recorded if possible.
However, I am finding that the royal mail tracking isn't very accurate. Two items (shirts) that I sold it is still showing haven't been delivered they were posted 6/4 - however buyers have left feedback so I assume that all is well.
Third item, a 9ct gold trace chain (fairly inexpensive £15) buyer insisted on only sending recorded not special delivery.
My other jewellery listings went special as I used to work in a jewellers and therefore know that royal mail do not insure jewellery. I put this on the listing - but did agree with the buyer that £6 for special delivery was a joke for a £15 item. Recorded cost about £1.50.
Now that item won 12/4 and posted same day has also failed to be delivered. The buyer is being patient as I explained that royal mail won't do anything for 15 working days. However, I'm thinking about just refunding them anyway.
Would you take the hit, I can't claim from royal mail because it is jewellery.
However, I am finding that the royal mail tracking isn't very accurate. Two items (shirts) that I sold it is still showing haven't been delivered they were posted 6/4 - however buyers have left feedback so I assume that all is well.
Third item, a 9ct gold trace chain (fairly inexpensive £15) buyer insisted on only sending recorded not special delivery.
My other jewellery listings went special as I used to work in a jewellers and therefore know that royal mail do not insure jewellery. I put this on the listing - but did agree with the buyer that £6 for special delivery was a joke for a £15 item. Recorded cost about £1.50.
Now that item won 12/4 and posted same day has also failed to be delivered. The buyer is being patient as I explained that royal mail won't do anything for 15 working days. However, I'm thinking about just refunding them anyway.
Would you take the hit, I can't claim from royal mail because it is jewellery.
OPs so far £42,139
Original end date Nov 2037 (53) Current end date June 2024 (40) Aiming for 5 years to be Mf
DD1 Oct 2008:), DD2 Jul 2010:), DD3 Aug 2013:)
When life is getting me down I try to remember to thank God for the blessings
Original end date Nov 2037 (53) Current end date June 2024 (40) Aiming for 5 years to be Mf
DD1 Oct 2008:), DD2 Jul 2010:), DD3 Aug 2013:)
When life is getting me down I try to remember to thank God for the blessings
0
Comments
-
Yes refund the buyer right away.-->♥<-- Sugar Coated Owl -->♥<--
If you believe, you will survive - Katie Piper
Woohoo! I'm normal! Gotta go tell the cat.0 -
Something similar happened to me recently.
I just refunded them, basically to avoid receiving negative feedback.:(
I agree, recorded delivery isn't very reliable these days.0 -
I have decided to send all my ebay listings recorded if possible.
However, I am finding that the royal mail tracking isn't very accurate. Two items (shirts) that I sold it is still showing haven't been delivered they were posted 6/4 - however buyers have left feedback so I assume that all is well.
Third item, a 9ct gold trace chain (fairly inexpensive £15) buyer insisted on only sending recorded not special delivery.
My other jewellery listings went special as I used to work in a jewellers and therefore know that royal mail do not insure jewellery. I put this on the listing - but did agree with the buyer that £6 for special delivery was a joke for a £15 item. Recorded cost about £1.50.
Now that item won 12/4 and posted same day has also failed to be delivered. The buyer is being patient as I explained that royal mail won't do anything for 15 working days. However, I'm thinking about just refunding them anyway.
Would you take the hit, I can't claim from royal mail because it is jewellery.
the buyer cant insist on anything
SD is for your protection or your choice to use0 -
Rule one : never ever let your buyers dictate to you.
Recorded though is fairly useless, nothing in my area ever tracks to delivery so it is not worth paying the additional 74p.
You will have to refund on anything that the buyer says has not arrived and where you cannot prove the opposite regardless of what postal method you used. I usually try to get my buyers to wait until week 2 but then i send a full refund.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.3K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.8K Spending & Discounts
- 244.3K Work, Benefits & Business
- 599.5K Mortgages, Homes & Bills
- 177.1K Life & Family
- 257.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards