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Complaint letter to npower (any help anyone)
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Right as i have not had much joy with our situation i have decided to write a complaint to npower just wondered if theres anything i should add, change or move. Any help much appricated
Dear Sir / madam
I would like to complain about the service I have received from you regarding our electricty arrears. I feel very let down when trying to sort it out especially as you state “ we can help you in a number of ways as our code of practice indicates” I don’t feel I have seen any of this.
I phoned I December time to reset my DD back up and was refused unless I paid it off and it was left at that. Then in another call I was offered a meter and told it be 12 weeks and it never arrived and I had the CAB involved and got no where. Then I have tried setting up a payment scheme with yourselves and the arrangement was for £177 which I said due to situation we could not afford as this was double our monthly amount and offered hundred pound a month and told this was not acceptable. I was also told that your first move department would contact me and they never did. I have now been back on the phone asking to make an affordable arrangement before you cut me off and again refused. I have 4 small children in the house and a baby due in September and I really don’t want to be left without washing, cleaning and cooking facilities. If I have to I will be taking this complaint futher to the ombudsmen.
I feel very let down by your company. Look forward to your response
Dear Sir / madam
I would like to complain about the service I have received from you regarding our electricty arrears. I feel very let down when trying to sort it out especially as you state “ we can help you in a number of ways as our code of practice indicates” I don’t feel I have seen any of this.
I phoned I December time to reset my DD back up and was refused unless I paid it off and it was left at that. Then in another call I was offered a meter and told it be 12 weeks and it never arrived and I had the CAB involved and got no where. Then I have tried setting up a payment scheme with yourselves and the arrangement was for £177 which I said due to situation we could not afford as this was double our monthly amount and offered hundred pound a month and told this was not acceptable. I was also told that your first move department would contact me and they never did. I have now been back on the phone asking to make an affordable arrangement before you cut me off and again refused. I have 4 small children in the house and a baby due in September and I really don’t want to be left without washing, cleaning and cooking facilities. If I have to I will be taking this complaint futher to the ombudsmen.
I feel very let down by your company. Look forward to your response
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Comments
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I had a similar problem with N Power regarding a oustanding amount that i did not agree with. (wont bore you with the details).
I gave up on the 'customer services' they were crap, so i wrote a letter and addressed it to David Threllfall ( i think) look on the net he is the head of N Power. After a week or two got a nice call from the head of customer relations and we sorted it out in one phone call. I also asked for all my information they held including phone calls and correspondence to them under the data protection act.
Good luck. This company is the pits.0 -
They are pretty bad, but I had an issue with them and it was sorted out:
Head of Customer Relations
Tyne House
PO Box 91
Birchwood Drive
Peterlee SR8 2YA
is the address I used.0 -
thanks
letter being sent tommorow... fingers crossed ill get some outcome!!!0 -
if you fail with that, contact energywatch, i cant rate them enough, they work wonders0
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send a copy of the letter to Energywatch via the links on the energywatch website, they normally ask for a few extra details which you should be able to provide no problem. Energywatch normally respond saying that they will wait and see if Npower provide a satisfactory response before stepping in (also mention that you have sent a copy to Energywatch in the letter to NPower, Energywatch will also normally tell NPower they are watching the situation). Normally kicks them into getting a better answer as tehy don't want another 'Energywatch hit' against their rating0
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If you send a copy of your letter to energywatch, and indicate you are doing this on your letter to Npower, they will probably respond quicker.
Good luck, I'm also having a dispute with Npower, similar to yours, only they want £253 a month from me :eek: they reckon I'm using £150 a month leccy and owe them over £1000, as they've been sending me estimated bills even though my meters have been read. Still ongoing, but hoping to get some sort of response from them this week.
Good luck
Sue0
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