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    • MSE Jenny
    • By MSE Jenny 19th Oct 09, 10:06 AM
    • 1,233Posts
    • 3,567Thanks
    MSE Jenny
    0 WOW
    The Great 'Hotel staff, tell us how to get upgraded' Hunt
    • #1
    • 19th Oct 09, 10:06 AM
    0 WOW
    The Great 'Hotel staff, tell us how to get upgraded' Hunt 19th Oct 09 at 10:06 AM
    There's nothing sweeter than bagging a free upgrade to a bigger, better, more expensive hotel room. So we'd like any MoneySavers who work or have worked at hotels to dish the dirt on their upgrade policies.

    What's the best time to arrive, is it worth mentioning your anniversary/birthday, dressing up posh or just asking outright?

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    Last edited by Former MSE Wendy; 20-10-2009 at 6:08 PM.
Page 1
    • malkie76
    • By malkie76 19th Oct 09, 10:41 AM
    • 5,591 Posts
    • 6,500 Thanks
    • #2
    • 19th Oct 09, 10:41 AM
    • #2
    • 19th Oct 09, 10:41 AM
    Isn't the accepted technique to actually pay for what you want ?
    • brightonman123
    • By brightonman123 20th Oct 09, 11:55 PM
    • 8,338 Posts
    • 48,512 Thanks
    • #3
    • 20th Oct 09, 11:55 PM
    • #3
    • 20th Oct 09, 11:55 PM
    calm down malkie- i bet you wouldnt turn down a nicer, biffer room, eh?

    I once worked for a travel agent, and got to know most hotel reservation staff, and managers, through the many bookings we made.

    being flexible, clear in what you want / can afford, and not wasting time helps everyone..

    where i worked there was several 'standard' rates we could use- a corporate rate for the firm, a rate for using a certain payment card, etc..
    i would always ask for the lowest rate, and advise x passenger was checking in late/early (which was true, in most cases!), needed help (luggage / privacy/ security issues etc), and most times the hotel would look after them well- either a bump up, or a courtesy fruit basket etc.

    its the little things that make the difference. and repeat bookings!
    Long time away from MSE, been dealing real life stuff..
    Sometimes seen lurking on the compers forum :-)
  • dmg24
    • #4
    • 21st Oct 09, 12:24 AM
    • #4
    • 21st Oct 09, 12:24 AM
    Exactly the same principles as the airline upgrades saga (with the primary one being common sense)! :rolleyes:

    * Be an elite member of the chain's loyalty offering.
    * Be a VIP/ have social standing.
    * Pay for it.

    I have worked in a hotel and at Butlins (and at a Butlins hotel!). Neither upgraded people that asked. Butlins will upgrade those that have booked early, but only when their booked accom is oversubscribed. 'Special requests' at Butlins meant that your accom was allocated first, and therefore you would definitely get what you booked and nothing more.

    On the subject of Butlins and upgrades, I did once upgrade Anthea Turner ... to a Noddy room!
    • Raffles99
    • By Raffles99 21st Oct 09, 8:15 AM
    • 34 Posts
    • 185 Thanks
    • #5
    • 21st Oct 09, 8:15 AM
    • #5
    • 21st Oct 09, 8:15 AM
    1. Pay for the room you want

    2. Remember that at modern budget properties (Holiday Inn Express, Travelodge etc) the rooms are basically all the same anyway!

    3. Book a short stay - you are more likely to be upgraded on a short stay because they don't want to lose the flexibility of selling your expensive upgraded room in a day or so's time. A hotel is unlikely to block out a suite for a week for an upgrade.

    4. Find a fault with your room and ask to move - you are likely to be moved to a better one

    5. Use forums like to find discount codes or other ways to get cheaper rates in the global chain properties, and learn how to maximise the points from their loyalty schemes. You can reach the highest Platinum level in the Holiday Inn / Crowne Plaza / InterCon programme with a surprisingly low number of stays, for instance, if you sign up for the unpublicised bonus point offers you'll find on these forums.

    6. Join the loyalty scheme if there is one. Some give benefits such as a free newspaper to even base level members, and they are always free. InterContinental Ambassador GUARANTEES an upgrade at InterContinental hotels but costs $150 to join - however, this also includes a voucher for a free weekend night at any InterContinental hotel plus a free pay TV film on every stay and 5000 points in their loyalty scheme, plus Gold status at Holiday Inn and Crowne Plaza properties.

    7. Some booking agents like American Express Fine Hotels & Rewards (for Plat or Centurion charge card holders only) have a deal with the hotel to upgrade you on availability if you book through them, and also give benefits such as free breakfasts, free lunch etc.

    8. Remember that upgrades do not necessarily mean a bigger room. It could mean a 'business' or 'club' room where the room is usually the same size but the amenties are better (eg bathrobe and slippers, perhaps a coffee machine) and possibly with a private lounge with free refreshments. An upgrade can also represent a room on a high floor or a room with a better view. I have also turned down upgrades in the past because the upgraded room was in a bad location or a strange shape - a junior suite can often be better than a suite, for example, because you get one large open-plan room instead of two small rooms separated by a door.

    9. Accept that if you are not a regular guest and / or have paid a discounted rate, you are likely to be at the back of the queue.

    10. Arrive early or late. A late arrival may be upgraded by default if other rooms have gone, an early arrival may be upgraded if they have no standard rooms available but are still willing to let you check-in early. This often happens if a large group was staying the night before.
    Last edited by Former MSE Lawrence; 26-10-2009 at 10:33 AM.
    • feesh
    • By feesh 21st Oct 09, 8:23 AM
    • 329 Posts
    • 225 Thanks
    • #6
    • 21st Oct 09, 8:23 AM
    • #6
    • 21st Oct 09, 8:23 AM
    I usually smile nicely at check in and if it's a big building, ask for a room "with a nice view" or a room "as high up as possible" - this normally results in an upgrade (did it the other week at the Bristol Marriott).

    Sometimes, I just ask blatantly for an upgrade with a nice smile, and it sometimes works, if the hotel is fairly quiet.
  • lfabia1
    • #7
    • 21st Oct 09, 8:25 AM
    • #7
    • 21st Oct 09, 8:25 AM
    I used to work in a hotel as a receptionist. There were a few occasions where I would upgrade people.
    1) If someone either rung up (or on arrival) said it was a special occasion, one that would always guarantee an upgrade would be if they said it was their anniversary and they got marrried at the hotel.
    2) If they were a very nice persion then I would usually give them at least 1 upgrade.
    3) Some people were very fussy, they would go to a room and always find someting wrong with it i.e. it is noisy, its near a lift, it was too far from reception etc, and the only rooms I could find to move them too would be an upgraded room in order to avoid any more complaints.
    4) If the hotel was full we would have to upgrade people, this would be done firstly on the customers paying the highest rate for the room.
    Generally though - if it was someone really nice (like a sweet old lady or just someone very polite and happY) I would upgrade them without them asking.
    We did have a reward system though where if we charged someone for an upgrade we would get a % of that - so I know some people would try to get them to pay for the upgrade before giving it away.

    I recently went to a hotel in US, to upgrade with virgin it would have been extortionate, at reception they said it would be $50 a nt (a lot less than virgin) but I managed to get it down to $20.nt - so often it may be worth waiting until you are at the hotel to negotiate it with them.
    Last edited by Former MSE Lawrence; 26-10-2009 at 1:32 PM.
  • ocalllo
    • #8
    • 21st Oct 09, 8:36 AM
    • #8
    • 21st Oct 09, 8:36 AM
    Myself and o/h travel alot mostly 2/3 nights at a time and we are very lucky in the upgrade department.
    We have NEVER asked out right but we are just nice to the check in staff and this seams to work - not always but very often.
    For example in July we were in Hong Kong for a week, we booked a basic room on the net, seeking out the cheapest deal - got a bargain. Then when we arrived we were told we had been upgraded to a harbour view room - fab!
    This December for our anniversary i ctc'd the hotel direct (first time ever)and asked if they had any special offers as celebrating - got super cheap rate and nice room and promise of bottle of wine when we arrive.
    Not so lucky with Flight upgrades as we usually go budget, however did blag an upgrade to NZ with BA for our wedding! had to ask for that and it turned out the manager was from the same town as my Nan in IRELAND! small world lol.
    • want2Bdebtfree
    • By want2Bdebtfree 21st Oct 09, 8:38 AM
    • 346 Posts
    • 460 Thanks
    • #9
    • 21st Oct 09, 8:38 AM
    • #9
    • 21st Oct 09, 8:38 AM
    I work in a small independent hotel and always upgrade all guests if possible. However, guests are reminded that if they have booked a single room we cannot always guarentee a double in future, nor from double to suite etc. Generally, guests who attend on a regular basis will get better rooms.

    On a similar theme independent hotels can offer very good prices to those who book direct as they do not have to pay booking fees to agents (usually upto 15%).
    PayPal Amazon 95, cheque Love2shop 4 Bank credit 0, Nectar points (27.50), Compliments
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    • debt_free_soon
    • By debt_free_soon 21st Oct 09, 8:51 AM
    • 56 Posts
    • 26 Thanks
    A slightly unorthadox way worked well for me, whilst staying at a nice hotel in San Francisco earlier in the year I ended up getting a little inebriated with the reservations manager on the first night of my stay (she was off duty and the hotel had a nice bar!!)
    Came back in after doing the touristy stuff the next day to discover there was nothing in my room, all my cases were gone etc.
    Went down to reception and found that she'd upgraded me to a junior suite for the rest of my stay.

    As I say, a slightly different way of going about it, but worth it!
    Working through my debts one company at a time
    • malkie76
    • By malkie76 21st Oct 09, 9:12 AM
    • 5,591 Posts
    • 6,500 Thanks
    calm down malkie- i bet you wouldnt turn down a nicer, biffer room, eh?
    Originally posted by brightonman123
    I'm unsure in what way I'm not being calm? I'm prepared to pay for the room I want in the first place rather than look or request for an upgrade. You'll notice from the detailed responses in this thread that indeed the number 1 tip is to pay for the service that you want.

    The other pretty sensible tip (as detailed above) is join a loyalty scheme and stick to a particular hotel chain or group. You'll find that many people who travel alot and generate significant money for hotel groups will routinely experience a better service. However I'd guess that about 90% of MSE users don't fall into that category and are actually looking for tips for their annual holiday.
  • ACID
    i can imagine this being a long read whereas we just want the tips lol
    • Obukit
    • By Obukit 21st Oct 09, 10:26 AM
    • 659 Posts
    • 1,149 Thanks
    Working in a hotel myself, the best way NOT to get upgraded is to cheekily ask for it - this is a great way to annoy the reception staff.

    The best way to be upgraded is to be cheery, and, most importantly, if the receptionist offers you loyalty membership then accept it - they will get paid commission on it, which will definitely get you a better view, quieter room etc. even if not an upgrade. If you're already a loyalty member they've likely already allocated you a "preferred" (upgrade, better view etc) room already.

    Remember as well they'll generally only upgrade those paying full "rack" rates or similar, so if you've booked a promotional rate you're much less likely to be bumped up.
  • Little Otter
    I worked in a busy citycentre hotel reception - as others have said - I didnt upgrade those who asked - I would upgrade'nice' cheery people, thos who we're polite, but only if I knew we were quiet that night - sometimes if we were fully booked and had run out of standard rooms people got an upgrade out of it for free too.

    I once faxed a hotel in Monaco - explaining they were due to expect a VIP businessman and to upgrade where possible - when we arrived (it was mine and OHs weekend break) we had an AMAZING room, TV in bathroom (and living room) panoramic sea views, electric blinds, jets in the shower, best upgrade ive ever blagged!!
    Trainee Wakeboarder, Fashion and celebrity devotee!
    • Raffles99
    • By Raffles99 21st Oct 09, 10:57 AM
    • 34 Posts
    • 185 Thanks
    Forgot to add to my previous post - having a famous name can help. A friend of mine shares his name with a celebrity chef and often finds himself upgraded!
  • jimshorts72
    I actually think there's a middle way - take a smidge of Malkie76's advice and book what you want but never pay rack rate. Paying rack rate and gambling that you are more likely to get upgraded seems a bit daft when you can book the room you want through a or similar and pay a sensible rate.

    I'm always gobsmacked by how 'ambitious' hotels are with rack rates. I've attended events in very average hotels in very average places looking for 150+ a night for what I can only imagine would be a very average room.
    • maursie
    • By maursie 21st Oct 09, 12:19 PM
    • 297 Posts
    • 62,189 Thanks
    i used to work in hotels but didn't really offer upgrades . However if you are not booking a hotel and just arriving on spec, always try and barter a price for the room - if it is later in the day and there are rooms available never pay the rack rate, always offer a lower rate or ask for breakfast to be included - a hotel will always accept something over nothing,
    • elisebutt65
    • By elisebutt65 21st Oct 09, 12:37 PM
    • 3,793 Posts
    • 7,289 Thanks
    Rather than trying for an upgrade, keep an eye for a bargain. Last year I was looking for a hotel in Zaragoza and got a Junior Suite in a Melia for 79 on Opodo!! And it was huge!!!!

    I'm also a member of every club going - Ambassasdor at Intercontintal which means that if there is an upgrade going, I ususally get it gratis, but I do stay at them about 10-15 times a year at various Holiday Inns, HI Express, Crown Plazas etc and sign up for all the points promotions.

    And always be supernice to the receptionist
    Noli nothis permittere te terere
    Bad Mothers Club Member No.665
    Student MoneySaving Club member 026! Teacher now and still Moneysaving

  • pablo121
    I dont work in the hotel industry but stay in them quite a lot.

    I was allocated 2 free nights stay from a priority club so booked into a Crown Plaza hotel in London, so already onto a great thing

    Booked 2 rooms for myself and parents

    Upon arriving at hotel cheekliy asked for an upgrade and got 2 deluxe suites with a rack rate of 450 per night each all of 0000!!

    • rcherryuk
    • By rcherryuk 21st Oct 09, 1:38 PM
    • 17 Posts
    • 15 Thanks
    We've been upgraded twice, bith in US both for 'small' reasons:

    1. We got an upgrade to a Suite at the Bellagio in 05 because I had a 'cute' accent!

    We got to the room to find it hadn't been prepared so called down and were asked to go to dinner (this was 8pm on a Saturday, when I siad we didn't have reservations was told to go to the buffet restuarant and we'd be on the list, straight to the frront of the queue and 'dinner is on us'

    When we got back to the room the chambermaid had given us every freebie you could get, including full sized deodorants, perfume,razor (gillette 'buzzy' thing) etc, we didn't have to buy any other toiletries for the rest of our stay!

    2. We booked with the Crowne Plaza in LA, but were told 2 days before leaving for our trip they were closing for a refit, after complaining we got bumped up to the Beverley Hills Hilton. When we got there the receptionist put us in a Tower Suite to apologise

    so, speak nicely and you never know.........
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