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  • ljcb123
    • #2
    • 6th Aug 09, 7:26 PM
    • #2
    • 6th Aug 09, 7:26 PM
    There are some great shoes in the Office sale, but their customer service has a lot to be desired! I ordered 2 pair of sandals and they sent me four left sandals!!!! Still waitiing for replacements...
    • BlueCow1975
    • By BlueCow1975 6th Aug 09, 8:29 PM
    • 1,398 Posts
    • 4,867 Thanks
    BlueCow1975
    • #3
    • 6th Aug 09, 8:29 PM
    • #3
    • 6th Aug 09, 8:29 PM
    Would agree that their customer services are far from the best. Ordered some boots and they arrived in an absolutely battered box, scratched and with loose stitching. Gutted as loved them, but they had sold out so could not be replaced. Forked out £6 to return them and was finally refunded the cost of the boots and only £3.50 for postage.

    Still, worth having a look as still have leather wedges for £10 down from £50, lovely platform leather sandals down to £15 from £60 and some cute flat sandals for around £15. Seem to still have a lot of sizes in stock. 70% Sale has been on a good few weeks now and they seem to be adding new lines and getting in sizes that were previously out of stock.
    • galvanizersbaby
    • By galvanizersbaby 6th Aug 09, 8:51 PM
    • 4,488 Posts
    • 7,637 Thanks
    galvanizersbaby
    • #4
    • 6th Aug 09, 8:51 PM
    • #4
    • 6th Aug 09, 8:51 PM
    Don't forget Quidco!
    • candyflossing
    • By candyflossing 6th Aug 09, 8:57 PM
    • 831 Posts
    • 1,315 Thanks
    candyflossing
    • #5
    • 6th Aug 09, 8:57 PM
    • #5
    • 6th Aug 09, 8:57 PM
    Thanks OP, if you want the option to search sale items by price click here:
    http://www.office.co.uk/perl/go.pl/hers_sale_subcategory.html
    MSE addict since 2007
  • Rhyburgh
    • #6
    • 7th Aug 09, 12:09 PM
    • #6
    • 7th Aug 09, 12:09 PM
    OMG have you seen these??!!

    http://www.office.co.uk/womens/office/'harpoon/60/6015/18365/1/

    I wouldn't wear them even if they gave them to me! Perhaps I am getting old!
    Heard the Shaggy Taxi Wind Up Phone Call?
    Visit my Shaggy videos on Youtube - search for Rhyburgh1 - now over 700,00 views - bring on the million!! Enjoy.
    • me4bargains
    • By me4bargains 7th Aug 09, 12:28 PM
    • 1,704 Posts
    • 1,314 Thanks
    me4bargains
    • #7
    • 7th Aug 09, 12:28 PM
    • #7
    • 7th Aug 09, 12:28 PM
    Would agree that their customer services are far from the best. Ordered some boots and they arrived in an absolutely battered box, scratched and with loose stitching. Gutted as loved them, but they had sold out so could not be replaced. Forked out £6 to return them and was finally refunded the cost of the boots and only £3.50 for postage.
    Originally posted by BlueCow1975
    I agree too that Office's CS are awful.
    I've had a run-in with them and will not put myself through that again!
    Regarding them refuding just £3.50 you need to stand your ground and insist on all your money back.
    Third time lucky on WW I hope
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    • liam8282
    • By liam8282 7th Aug 09, 12:34 PM
    • 2,737 Posts
    • 1,556 Thanks
    liam8282
    • #8
    • 7th Aug 09, 12:34 PM
    • #8
    • 7th Aug 09, 12:34 PM
    Another one who thinks that Office CS is useless...

    I ordered a pair of shoes, they sent me a an odd pair. To make this clear, it was 2 different shoes, neither one was what I ordered!

    Even better though, I returned them for a refund as they said they were out of stock. A couple of weeks later the correct pair of shoes get delivered, so got a free pair of shoes!

  • suicidal_blonde
    • #9
    • 12th Nov 09, 9:33 AM
    • #9
    • 12th Nov 09, 9:33 AM
    Office have the worst Customer Service I have ever seen! For the third time this year I have been disappointed by their service. First they send me a pair of shoes where one of them has clearly been on a shop-floor somewhere - it was a completely different colour to the other shoe! And now, for the second time I am told after waiting 7 working days that the shoes I have ordered are out of stock. If they are out of stock - why are office advertising them on their website??
    Paying for returns or taking them into store to return and having to wait for the refund also seem like poor customer service to me.
  • rsykes2000
    Similar story for me, ordered 2 pairs. One didn't fit, which I kind of expected as they did look a bit narrow, but the other pair were the wrong size entirely - size 8 in a size 12 box, and the box was clearly written on in black marker that it contained a size 8 but they still sent them anyway. Took them back to the store and the refund came through a few days later.
    • Birdy12
    • By Birdy12 12th Nov 09, 10:14 AM
    • 562 Posts
    • 987 Thanks
    Birdy12
    Just to let you know as well that, even if you are delivered the shoes you wanted :rolleyes: and there's nothing wrong with them but you just don't like the, Office will not simply refund you, (unless their policy has changed recently).

    Not that they are legally obliged to, I s'pose, but you'd think they'd look at other shops policies and think 'oh, the goodwill refund policy looks like a good idea and we might keep some customers too'...
    It's wouldn't have not wouldn't of, shouldn't have not shouldn't of and couldn't have not couldn't of. Geddit?
    • gemmacarolyn
    • By gemmacarolyn 12th Nov 09, 11:11 AM
    • 1,158 Posts
    • 9,775 Thanks
    gemmacarolyn
    Just to let you know as well that, even if you are delivered the shoes you wanted :rolleyes: and there's nothing wrong with them but you just don't like the, Office will not simply refund you, (unless their policy has changed recently).

    Not that they are legally obliged to, I s'pose, but you'd think they'd look at other shops policies and think 'oh, the goodwill refund policy looks like a good idea and we might keep some customers too'...
    Originally posted by Birdy12

    :confused: I thought that if you bought online they legally had to refund you if you changed your mind within a certain number of days?
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  • tonyg
    I have seen terrible customer service but Office customer service is almost as bad as it gets! Takes ages to deliver shoes and if it's out of stock they fail to tell you. I returned some shoes and they failed to credit me. They fail to respond to emails then they confirm that a lot of correct emails get lost in their spam mail. They give the impression of a company goping down the pan. Senior C.S. reps really don't care and help very little.

    Compare this to their competitor Shuh - delivered within 2 days, text to tell you the courier will arrive later that day and any returns processed efficiently...
    • cardiffforthefacup
    • By cardiffforthefacup 1st Aug 10, 1:29 PM
    • 816 Posts
    • 1,235 Thanks
    cardiffforthefacup
    old thread!!!!!!!!!!!
  • Mazzini
    OMG have you seen these??!!

    http://www.office.co.uk/womens/office/'harpoon/60/6015/18365/1/

    I wouldn't wear them even if they gave them to me! Perhaps I am getting old!
    Originally posted by Rhyburgh
    The worst ones are the bright pink ones. Not good!

    What do you guys think of these?
    http://www.office.co.uk/mens/firetrap/duma_2_sandal/61/3774/19362/1/
    • manamanah88
    • By manamanah88 1st Sep 10, 10:53 PM
    • 57 Posts
    • 150 Thanks
    manamanah88
    Disappointed customer
    I just ordered a beautiful pair of boots (Chad) in size 7 to be told they are not in stock... (Why were they in stock on the website?!!!)
    As I was ordering the boots anyway, I also ordered a couple of pairs of pumps to save on postage, but now that the boots have been cancelled I'm really disappointed; If it wasn't for the boots I never would have ordered anything at all.

    As soon as I had my confirmation email for the pumps, I emailed CS to ask about the boots, as there were still some on the website in the size below, which may have fit me. They never got back to me and now the boots have ALL GONE

    I know they'r only a pair of boots, but it made me happy thinking they were on their way!
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