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Anyone got a Samsung fridge freezer with ice dispenser? Need help!

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I have recently installed a Samsung RSJ1JEMH side by side fridge freezer with water and ice dispensers. The ice dispenser has cubed or crushed ice settings. When I try and obtain crushed ice, all that happens is a mechanical sound and after about 20 seconds I may get a single shard of ice and then a few whole ice cubes followed if I'm lucky another small piece of crushed ice then that's it. IT will then just continue with mechanical noise but nothing else. When I look in the ic bucket, there is only ever about 20 ice cubes made. I think that the quantity of ice produced may be the problem. The amount of ice produced isn't high enough in the bucket for the spindle to draw the ice into the crusher IMO.

It says in the manual to activate 'Power Freeze' to increase ice production for when you need large amounts of ice but surely on this basic setting I should be able to obtain crushed ice?

Anyone else got a Samsung ice disensing fridge freezer who could let me know their experience before I call Sansung?

TIA.

Comments

  • 27col
    27col Posts: 6,554 Forumite
    Have a look here. There is a huge thread about Samsung Fridge Freezers.
    http://forums.moneysavingexpert.com/showthread.html?t=227697&highlight=samsung+fridge+freezer
    I can afford anything that I want.
    Just so long as I don't want much.
  • Canucklehead
    Canucklehead Posts: 6,254 Forumite
    Good evening: I recommend a gander at this site.....lots of good advice and a forum where you can have questions answered by those in the industry.

    HTH

    Canucklehead
    Ask to see CIPHE (Chartered Institute of Plumbing & Heating Engineering)
  • BritishBeef
    BritishBeef Posts: 357 Forumite
    Part of the Furniture Combo Breaker
    Many thanks for your replies, 27col and Canucklehead. I will check out those links!


    Edit: OMG I hope Samsung have sorted out their quality control since the earlier models!
  • silvercar
    silvercar Posts: 49,593 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    I don't think it stores more than about 20 cubes, it will take a couple of minutes to make the next tray full and the crushing machine is quite noisy.

    Sounds like there may not be a problem with your machine. I've only used mine to make individual drinks rather than collect a barell of ice.
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • BritishBeef
    BritishBeef Posts: 357 Forumite
    Part of the Furniture Combo Breaker
    I have sussed it out now! I hadn't left it long enough in normal mode. This moning I had loads of ice in the bucket and the crusher's now working fine as a result.
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