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    Wickes And Their 2/3 Year Warranty
    • #1
    • 1st Jul 08, 9:51 AM
    Wickes And Their 2/3 Year Warranty 1st Jul 08 at 9:51 AM
    hi all, im really annoyed at wickes, im just gonna paste the letter i sent to them..... I WILL NEVER BUY ANOTHER ELECTRICAL ITEM FROM THEM, EVER (well unless its really cheap

    RE: Replacement of 1500W Table Saw and the level of service received.

    To Whom It May Concern

    I am taking this time out of my Sunday afternoon to write this letter of complaint because of the level of customer service I received from your Dewsbury branch today, I am totally appalled by how o was treated by the supposed store manager and his assistant (Matt). In the 21st century the least you would expect is a courteous hello and a customer service which should tempt you back into the store you shopped at. I myself have purchased many items from wickes including many electrical items all which have a 2 year or 3 year warranty. I purchased the above table saw in late 2006 and have used it on a daily basis, the saw failed today and as I was busy and needed to use it I got my receipt and took it back to the same store I purchased it from (Dewsbury). I went to the service desk and explained the situation to which the reply I got was it is nearly 2 years old and it only has a years warranty, I explained that the saw was still within warranty and he totally ignored me and said I was lying. Thankfully I had the box at home (it was in the celler rotting away) I had to ring my elderly dad and had to ask him to bring it to the store so I could prove how much warranty a WICKES product had to the WICKES customer service representative, even after I provided the box the representative in concern was adamant that al boxes must be kept for all electrical good for the period of their warranty. I have many electrical items and If I was to keep the boxes then my entire living room and hallway would be stacked up high with boxes. I have returned drills to B&Q and an Angle Grinder to Aldi and on both the occasions when getting the product exchanged as per their warranties I have never been asked for the boxes and I also got a brand new boxed product back. This is the first time I have returned a product back to wickes and I received a half opened box back which I had to take back to my car with great difficulty (an opened box is harder to carry than a sealed box)

    I am writing this letter of complaint to achieve 4 things
    • I want written confirmation whether you need a box along with a product 2 years after the product was purchased (if the product goes faulty).
    • I want this table saw (which was given to be in a half empty box to be replaced with a brand new table saw in a sealed box (at the end of the day a product should be replaced with a brand new one if it goes faulty within the warranty)
    • I want a full 3 year ‘NO QUIBLE’ warranty for the new saw as the amount of hassle I have been through today was unacceptable as I paid good money for a a product that was sold to me with a warranty which I did not receive
    • A letter from your department to the Dewsbury store regarding how to deal with customers and also how much warranty comes with their products.

    I will appreciate a quick response from all recipients of this letter. I will be sending this letter to 3 addresses The Dewsbury Branch, The Northampton CS, and the Harrow Address.


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