Paper statements

ceepaulc · 19 March 2019 at 8:05PM

Hi All
My elderly Aunt has not received a bank statement from Lloyds for a few years, I am guessing that at some point they wrote to her advising how to opt in but she obviously didnt do so. She has no access to on-line banking, I have had a look on line myself and it appears the options available to her are either on-line or by phone neither of which are suitable. We are currently setting up an LPA so at the moment I am unable to do it for her. Does anyone know an address she could write to or have any other suggestions as to how this can be resolved?
Thanks for any help

[Deleted User] · 19 March 2019 at 8:13PM

Contact Lloyd’s or go into a branch and ask what alternative communication methods they can offer

18cc · 19 March 2019 at 10:08PM

i get paper statements every month. paper is the default unless you opt out ie say you want online only

PRAISETHESUN · 20 March 2019 at 12:31PM

The default should be paper statements unless you specifically opt in to paperless ones. It might be worth double checking with Lloyds what address they have on file for correspondence in case they have been sending them somewhere unexpected - otherwise you are always able to reorder past statements (likely for a small fee however) if you need to see them.

Alternatively once you get the LPA set up, you could check yourself using online banking.

Paper statements

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