No PPI form email acknowledgement from Halifax, Lloyd's

NX1977 · 27 August 2019 at 5:49PM

Hi

I've completed PPI forms for a number of the main banks, yet have not had any response acknowledging receipt other than the submitted Web page at the end of completing the online forms.

Had nothing yet after 2 weeks from

Halifax
Lloyd's
Natwest

Is the submitted page at the end of their online forms good enough that it's been received and will be processed, or should I be worried not to have received an email or letter confirmation yet?

Others have given me a reference (by phone) or I've had letters confirming its being looked at.

Thanks

Bermonia · 28 August 2019 at 8:25AM

Contact them, do not leave anything to chance given the deadline

Steaminboot · 29 August 2019 at 8:57AM

I'm in the same boat with the Halifax. Filled out the online form two weeks ago and heard nothing. Phoned yesterday and had to give up after being on hold for two hours. Rang again this morning and fearing a repeat i logged on again and filled out the form for a 2nd time with a note that this was a resubmission. Just after i pressed send i finally got through, so went through it all again with the agent and again made clear this was a resubmission as i'd heard nothing and today was the last chance. He processed it all and again said i'd have to wait 7 - 10 days for aknowledgement, possibly longer due to demand. Asked him for a reference number for the call and was told that if i did'nt hear anything just to contact them again and quote my post code. Not exactly reassuring so at that point i turned on the voice memo on my phone to catch the audio and asked him to reconfirm this. Guess we'll all just have to wait and see.

NX1977 · 29 August 2019 at 2:46PM

Steaminboot wrote: »

I'm in the same boat with the Halifax. Filled out the online form two weeks ago and heard nothing. Phoned yesterday and had to give up after being on hold for two hours. Rang again this morning and fearing a repeat i logged on again and filled out the form for a 2nd time with a note that this was a resubmission. Just after i pressed send i finally got through, so went through it all again with the agent and again made clear this was a resubmission as i'd heard nothing and today was the last chance. He processed it all and again said i'd have to wait 7 - 10 days for aknowledgement, possibly longer due to demand. Asked him for a reference number for the call and was told that if i did'nt hear anything just to contact them again and quote my post code. Not exactly reassuring so at that point i turned on the voice memo on my phone to catch the audio and asked him to reconfirm this. Guess we'll all just have to wait and see.

Same boat with Halifax/Lloyd's.

Keep hanging up. If they sent email acknowledgements the lines probably wouldn't be jammed today!

No PPI form email acknowledgement from Halifax, Lloyd's

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