Moto G6 Play Update

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greyteam1959
greyteam1959 Posts: 4,576 Forumite
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in Techie Stuff
Moto G6 Play has just had a notification of the latest update.
It says download will start when connected to WiFi.
It is connected to WiFi but the download will not start.
Any ideas why it will not start ??
A way round the problem ??

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  • grumpycrab
    grumpycrab Posts: 4,989 Forumite
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    Try and kick it off manually... 1. Touch ^
    2. Touch Settings
    3. Touch System
    4. Touch Advanced
    5. Touch System Updates

    Then follow the instructions to download and install it.
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • greyteam1959
    greyteam1959 Posts: 4,576 Forumite
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    Tried that but it just gives me the same message.
  • amberhen49
    amberhen49 Posts: 49 Forumite
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    Does the battery have enough juice? Try it with the charger plugged in.
  • greyteam1959
    greyteam1959 Posts: 4,576 Forumite
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    Yes battery has full charge & plugged into charger.
    It's is actually a bit of a pain because it keeps notifying me of the update all the time.
    Tried restarting phone etc.
  • A._Badger
    A._Badger Posts: 5,852 Forumite
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    Be warned - there's a bug in the update that makes it impossible to turn off the ridiculous 'Hello Moto' when you switch it on. The on/off switch for the power on sound has been disabled for some reason.

    There is quite a lot about this on the Motorola site but it seems Lenovo doesn't know how to fix it.
  • neilmcl
    neilmcl Posts: 19,460 Forumite
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    greyteam1959 wrote: »
    Tried that but it just gives me the same message.
    When was the last time you rebooted your phone. Might be worth doing that first then ensure you're connected via wifi. Updated mine yesterday and not had any issues, it does take a while to perform the update though.
  • greyteam1959
    greyteam1959 Posts: 4,576 Forumite
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    I have restarted the phone several times.
    What a pain.
  • neilmcl
    neilmcl Posts: 19,460 Forumite
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    greyteam1959 wrote: »
    I have restarted the phone several times.
    What a pain.
    I also had mine plugged in on charge when I updated, have you tried that. Also, just a thought but do you have enough space for the download? I'm not sure how big it is but if you're low on space then it might not download.
  • greyteam1959
    greyteam1959 Posts: 4,576 Forumite
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    OK an update on the update problem in case anybody else has the same thing.
    Go into Safe Mode.
    To go into Safe Mode, press the physical power key, then press and hold the pop-up " Power off" key until the Safe Mode instructions pop up. Reboot your device to get back to the 'Normal Mode'.
    When in Safe Mode the download should start automatically.
    It did for me.
    Looks like the problem is caused by an installed app.
    Pity we have to trawl the internet to get an automatic down load !!
  • capital0ne
    capital0ne Posts: 872 Forumite
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    Buy a new one at Argos £89 unlocked - bargain!
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