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you seem to have all the answers.
so what is it you need to know?you can often have financial type letters coming to mr& mrs...and yet many folks dont include them. Take this from experience of complaints."so what is it you need to know?
I've already told you in Post #39.How do some letters slip through the net and end up at the old address?, is it human error? How many letters end up at the old address (or worse)?
I think you only replied to/defended the "Is it human error" part and how letters slip through the net part (somewhat explained but not very clear).0 -
OceanSound wrote: »If I didn't know that you can have financial type letters come to mr and mrs smith, then clearly I didn't have all the answers.
Not every issue can be pinned to folks not accepting the variation of name option. e.g. the example from my initial post is testament. In that case there were multiple issues that continued over a period of time, resulting in common sense and understanding going out of the window. It took someone like a consumer champion to bring some clear, level-headed sense in to the dispute.
I've already told you in Post #39.
I think you only replied to/defended the "Is it human error" part and how letters slip through the net part (somewhat explained but not very clear).
Well no offence,but do you really want me to list every possible scenario plus all the ones I know?
Im not sure what you think will change by knowing this.
I focused on ones the customer may have input to.0 -
Well no offence,but do you really want me to list every possible scenario plus all the ones I know?
Im not sure what you think will change by knowing this.
I focused on ones the customer may have input to.
We seem to be talking past each other. Please read the post carefully. the missing answer is:How many letters end up at the old address (or worse)?
rather than obsessing too much (by way of talk) with change and performance. Perhaps RM should collect some figures and plug the gaps.
Their 2016-17 annual report says this:As a result of a range of initiatives, we reduced the
number of complaints in key categories like misdeliveries and redirections.
What were these initiatives? (is this just corporate-speak that's made it in to the annual report?)
Redirections are clearly a problem as they receive many complaints. How about we have some figures so we can keep track.0 -
OceanSound wrote: »How many letters end up at the old address (or worse)?As a result of a range of initiatives, we reduced the
number of complaints in key categories like misdeliveries and redirections.Redirections are clearly a problem as they receive many complaints. How about we have some figures so we can keep track.0 -
OceanSound wrote: »We seem to be talking past each other. Please read the post carefully. the missing answer is:
rather than obsessing too much (by way of talk) with change and performance. Perhaps RM should collect some figures and plug the gaps.
Their 2016-17 annual report says this:
What were these initiatives? (is this just corporate-speak that's made it in to the annual report?)
Redirections are clearly a problem as they receive many complaints. How about we have some figures so we can keep track.
That was a serious question to quantify how many letters fail redirection. You were serious?
How would you obtain such a figure?
Why would expect RM to publish data about internal changes?
There have been swathes of changes as I alluded to earlier. A key change in the last few years is the focus on customer complaints as a whole.
so of course this will impact changes to complaints.
misdeliveries will always (IMO) be a big hitter0 -
Couldn't help noticing ROyal mail in the news today (about stopping scam letters).However, staff were trained to spot potential scam letters, and a series of new initiatives - including an industry-wide code of practice - have been launched since 2016.
There's that word again. At least now they've named the initiatives (that can be named). e.g. staff were trained. Other initiatives cannot be named due to security reasons I guess.
Notice they've said:The service said it faced difficulties owing to the law which made it an offence to open postal items to look at the contents. Once envelopes were sealed, neither Royal Mail nor the intermediary companies delivering the mail to Royal Mail for final delivery were permitted to open them and assess the content...
Didn't seem to have a problem with this (opening peoples mail) before. Or eating other peoples wedding cake sent through the post, for that matter.0 -
OceanSound wrote: »Couldn't help noticing ROyal mail in the news today (about stopping scam letters).
There's that word again. At least now they've named the initiatives (that can be named). e.g. staff were trained. Other initiatives cannot be named due to security reasons I guess.
Notice they've said:
Didn't seem to have a problem with this (opening peoples mail) before. Or eating other peoples wedding cake sent through the post, for that matter.
Not really sure what your point is?0 -
I signed-up for the ROyal Mail redirection end of March. It's been going well, except the odd letter slipping through the net and still being delivered to the old address and 1 letter to a family member arriving at my new address.
However, lately there's been a flurry of letters that have arrived at the old address. Contacted ROyal Mail support via email yesterday. Not yet received a reply.
Should I call them?
The email acknowledgement said it can take up to 10 days for them to get back to me. In the meantime, I'm worried that more letters will end up at the old address. My elderly parents (with their best intentions) try to forward anything to me, but I've found that some have just been misplaced in the house or been disposed of thinking it was junk mail.0 -
For how long did you pay for the redirection, could it be 3 months?
Why didn't you take care of changing your address in the last 3+ months? An occasional odd loyalty card or whatever still using the old address is normal, but after 3 months you should have change the correspondence address fro all monthly and e-monthly communications to your new address, how did it end up in a flurry of mail to the old?0 -
For how long did you pay for the redirection, could it be 3 months?
Why didn't you take care of changing your address in the last 3+ months? An occasional odd loyalty card or whatever still using the old address is normal, but after 3 months you should have change the correspondence address fro all monthly and e-monthly communications to your new address, how did it end up in a flurry of mail to the old?
edit: I may be going back to old address in 12 months or before, so don't want to keep changing address with all the senders.
BTW, I received some redirected mail at the new redirected address today, so, the redirect is still active, but prone to 'blips'.0
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