BT Engineer Scam

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  • meggles
    meggles Posts: 196 Forumite
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    Thanks - yes, I'm going through account by account changing every password. Using password generator for any account that stores credit card etc. And setting up 2 - step generation. I've now learned that my dear husband bypassed 2-step genereation by giving the scammers the codes as they came through on his phone.


    I feel horrible that I never really explained what 2-step verification was and how important it was. He didn't understand.


    I'm also looking at upgrading phone with one that blocks numbers... tricky as I'm American and get a lot of legit foreign calls, but we'll find a way.


    Thank you all.
  • robber2
    robber2 Posts: 558 Forumite
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    Meggles, if its a landline and you are with BT I cannot recommend Call Guardian /Truecall to highly.


    http://www.expertreviews.co.uk/bt/bt8500

    This system screens and /or blocks all incoming calls and has made a huge difference to our lives. I think we have had one cold call in the last 18 months .

    good luck

    Rob
  • lincroft1710
    lincroft1710 Posts: 17,679 Forumite
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    I've had the BT Broadband calls several times and even if you say you're with another BB provider they will insist that BT provides all the cabling (or similar). Fortunately I know this is untrue, so I put the phone down
    If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales
  • macman
    macman Posts: 53,098 Forumite
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    lincroft1710 wrote: »
    I've had the BT Broadband calls several times and even if you say you're with another BB provider they will insist that BT provides all the cabling (or similar). Fortunately I know this is untrue, so I put the phone down

    But it is true. BT maintains the local loop from exchange to property, so if there is an issue there, it is BT Openreach who will attend to fix it, regardless of who your line rental/broadband fee is paid to.
    Scammers will usually claim to be with BT or TT, simply because they are the two with the largest customer base.
    No free lunch, and no free laptop ;)
  • robber2
    robber2 Posts: 558 Forumite
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    macman wrote: »
    But it is true. BT maintains the local loop from exchange to property, so if there is an issue there, it is BT Openreach who will attend to fix it, regardless of who your line rental/broadband fee is paid to.

    Not if you live in Hull :)
  • cajef
    cajef Posts: 6,266 Forumite
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    Or if you have Virgin cable.:)
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
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    cajef wrote: »
    Or if you have Virgin cable.:)

    Virgin cable?

    Would that be cable, that has never had a signal inserted into it? :D
  • Ganga
    Ganga Posts: 4,159 Forumite
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    I had a call today from "TALKTALK " they have called several times in the last few weeks,usually tell them to get lost and hang up,today i said " oh your from talktalk are you? his answer YES,I HAVE A BANANA TO SHOVE UP YOUR AR----LE,i was gobsmacked,have blocked the number but will wait to see if the scammers call back,cheeky b
    s.
    ITS NOT EASY TO GET EVERYTHING WRONG ,I HAVE TO WORK HARD TO DO IT!
  • glentoran99
    glentoran99 Posts: 5,821 Forumite
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    Had this call the other day I think "Hello this is BT I need to talk to you about your internet connection, The security has been compromised"


    Strange... it was I'm with virgin
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