Natwest Login Process

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tiffin65
tiffin65 Posts: 8 Forumite
in Budgeting & bank accounts
Hi all,

I was thinking about switching to NatWest to get the £150. However, I've put a bit of effort into personal cyber security, and was wondering if anyone could tell me what the login process is like for NatWest.

For instance, with HSBC you require a full username, a full password and finally a one time access code generated by the mobile app. This works really well for me, especially since requiring the full password works well with a password manager.

By comparion, I also have an account with Santander, which requires a full user name, and then three characters from a password, and then three digits from a pin. For me this isn't as good; not only is there no 2FA, but the need to pick out digits means it can't be automatically filled by a password manager.

So yeah, before I go through the switching process, I was wondering if anyone could describe the full login process for NatWest. All I can see is that you need a full customer number, but what are the next stages?

TIA :beer:
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  • bhjm
    bhjm Posts: 341 Forumite
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    App: either Fingerprint or Passcode which you choose during registration of app. Customer number is saved and does not need to be entered

    website: customer number + 4 digit Pin of your choice + Password of you choice. Customer number might be saved by your browser (settings)
  • tiffin65
    tiffin65 Posts: 8 Forumite
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    thanks for the response, I just wanted to clarify that the pin and password are given in full, rather than just some of the characters?

    Thanks :)
  • Tigsteroonie
    Tigsteroonie Posts: 24,954 Forumite
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    bhjm wrote: »
    website: customer number + 4 digit Pin of your choice + Password of you choice. Customer number might be saved by your browser (settings)

    Last two times I accessed NatWest, the website was as above PLUS a one-time access code texted to your registered mobile number.
    :heartpuls Mrs Marleyboy :heartpuls

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  • EssexExile
    EssexExile Posts: 6,139 Forumite
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    I don't use NatWest but I do know that other banks have varying login processes so I'd not assume that what others have is what you'll get.

    For example my login process for Santander is totally different to the one you describe, & would fit your criteria perfectly!
    Tall, dark & handsome. Well two out of three ain't bad.
  • eskbanker
    eskbanker Posts: 31,076 Forumite
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    tiffin65 wrote: »
    I also have an account with Santander, which requires a full user name, and then three characters from a password, and then three digits from a pin. For me this isn't as good; not only is there no 2FA....
    All banks are required to implement 2FA for online banking by March 2020, so don't base any decisions on what can be seen right now.
  • bhjm
    bhjm Posts: 341 Forumite
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    tiffin65 wrote: »
    thanks for the response, I just wanted to clarify that the pin and password are given in full, rather than just some of the characters?

    Thanks :)
    i hope this helps :)

    click to enlarge
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    5y7jnouu.jpg
  • tiffin65
    tiffin65 Posts: 8 Forumite
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    Thanks for the images, good to see the exact process.
  • p00hsticks
    p00hsticks Posts: 12,835 Forumite
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    tiffin65 wrote: »
    thanks for the response, I just wanted to clarify that the pin and password are given in full, rather than just some of the characters?

    Thanks :)


    no - it's specific characters from both the Password and pin, plus a OTP sent to your phone
  • Socajam
    Socajam Posts: 1,238 Forumite
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    p00hsticks wrote: »
    no - it's specific characters from both the Password and pin, plus a OTP sent to your phone

    As a NatWest customer, the above is correct.
  • blue.peter
    blue.peter Posts: 1,214 Forumite
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    p00hsticks wrote: »
    no - it's specific characters from both the Password and pin, plus a OTP sent to your phone
    In case it is, or becomes, relevant, this applies to Royal Bank of Scotland and Ulster Bank as well. (NatWest and Ulster Bank are owned by RBS, and all three use the same system.)
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