ACE Security Services

Thank you.

To confirm, my local MP or the MP in the area where the ticket was issued?

Any advice of what to put in that letter?

Hi.

I've had a response from my email today, and I feel quite stressed by what they've said.

Could someone please advise for the next step?

Firstly, the email said:

We note that you have requested all communicated to be sent via post, however, as this Charge Notice is to be passed to our solicitors at the end of the month, we felt it right that, as well as post, you also receive our response via email so you have ample time to make payment. Therefore, please find attached a copy of the letter that will also be sent to you via post today.

The letter reads (not word for word):

As the registered keeper, if you chose not to disclose woh the driver of the vehicle was at the time, by transferring liability, you will remain liable for this Charge Notice in accordance with the Protection of Freedoms Act 2012. All our signage is approved by the IAS and have been found acceptable in multiple court cases, therefore, your claims are entirely incorrect.

As stated on the NTK, all photographs taken of your vehicle are available at https://www.acepay.co.uk.

In regards to your comments about our company and Hansard 2.2.18, there is no mention of our company or the IPC. Please see the quote below:

- Sir Greg Knight

"The Bill provides the framework fo rhte introduction of a fair code. In mydiscussions with the minister, he has indicated that he expects signage to play a part in the code. The code should set out that signage must be adequate and must provide details of how to contact a company to make a complaint or dispute a ticket, as well as details of how to activate an independent appeals process.

Today gives us an opportunity to introduce fair play all round to an industry whose reputation has been besmirched by a few car park cowboys. I hope that the House will agree that it is an opportunity that should be grasped."

As you have not actually appealed this Charge Notice by stating the reasons why the vehicle was parked against the T&Cs for parking, your letter is not classed as an appeal. Our evidence shows a warning sign was in clear view of the vehicle and a permit was not prominently displayed, therefore, the CN was correctly issued.

This CN is due to be passed to our solicitors for recovery on 31.07.18, therefore, to avoid further costs and potential court action you we would politely suggest that a prompt payment is made.