Problems with HP Printer

IvyJay · 14 March 2018 at 11:17PM

Hi Guys

I have a HP Photosmart Series B109 printer and for the last few months I've been unable to print. I've bought HP ink cartridges but each time I insert a new one a message appears saying that a cartridge is missing or it's empty. Today, I searched online for HP support and came across the following site:

https://hp.supportnumber.uk/

Does anyone know if this is a genuine site? When I dialled the UK number I noticed that the ringtone changed to an overseas ringtone and then it was answered by a man. I explained why I was calling and he asked for some details about the printer, the serial number and product number. He then went on to say that he could see on his system that I'm calling from Colorado (I'm in the UK) and he asked me to confirm that my name was "Jane Smith" so I just said yes because I wanted to hear what other information he was going to ask for.

He then went on to say that he could help me and asked me to go to chrome: join.zoho.com so that he could remotely access my computer. At this point I made some excuse and hung up as I felt very uneasy about giving him access. I watch documentaries about the different ways that scammers steal information and money from innocent people so I'm always on my guard.

What are you thoughts on this? Was I being over-cautious?

System · 14 March 2018 at 11:21PM

I have a HP printer with all details required to contact them, however I'm in bed now, will come back to you tomorrow.

IvyJay · 14 March 2018 at 11:24PM

Ok. Thanks for replying.

DCFC79 · 14 March 2018 at 11:28PM

The proper hp support website I found from google just by searching hp support, its the first link.

The website you link too as far as I can tell isnt the real site.

You did the right thing in hanging up.

IvyJay · 14 March 2018 at 11:38PM

Thanks.

I was being impatient because I did find the HP customer service number but was on hold for nearly 10 minutes so then I searched for another number and found the fake one. They answered immediately but it didn't sound genuine hence I hung up. I'm no techie but I couldn't see how giving him access to my computer was going to help solve my printer problem.

debitcardmayhem · 14 March 2018 at 11:50PM

Start here perhaps https://support.hp.com/gb-en/product/hp-photosmart-wireless-all-in-one-printer-series-b109/3794623

IvyJay · 14 March 2018 at 11:58PM

Thank you for the link.

System · 15 March 2018 at 9:19AM

It has to be said, that if I had know what I know now, I may not have bought HP. In my experience, they seem to direct users of their product to their forum to seek advice.

Secondly, on purchase, you are given two options for ink. Either purchase as and when required from whoever sells HP ink, or use their offer of paying a set amount to them each month, and they will supply ink as and when needed. I elected the cheapest option of £1.99 per month which allows approx 50 A4 sheets a month. That was in November 2016. Since then, they have taken their monthly £1.99 and as yet, apart from the initial supply of ink, nothing. They say that is because their cartridges contain above average. If I had taken any of the other options which gave more printed sheets per month at a higher monthly rate, I would be fuming. Once this original set of ink cartridges use up, I may well stop my contract and dump the printer.

In hindsight, I do not like the idea of them taking money month after month.

Being somewhat elusive is also not to my personal liking. If my links will help, then good. Ideally it would be great if you keep us informed of progress.

These are a few links you should follow:-

https://support.hp.com/gb-en/contact-hp or

Helpline is open:-
Mon to Fri, 8.30 -18.00
UK !!!8211; 027 660 0596
Eire !!!8211; 01 533 9808

AndyPix · 15 March 2018 at 11:47AM

IvyJay wrote: »

What are you thoughts on this?

Your instincts were correct - you dodged a bullet ..

Iv just had them tell me very confidently that they can help me defrag my SSD

DoaM · 15 March 2018 at 1:21PM

HP Print and Scan Doctor ... have you tried downloading and running that?

https://support.hp.com/gb-en/topic/printscandoctor

IvyJay · 15 March 2018 at 11:42PM

Thanks guys for all your replies.

Doam, I haven't but I'll check it out. Island, I definitely don't like the idea of making monthly payments. Maybe it's time for me to research other printers and dump HP.

Problems with HP Printer

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