Bulb taking over supply without any authorisation to do so

realaledrinker wrote: »

Perhaps forumers can confirm that the following chain of events is permissible - or am I being fed a load of tosh.


Someone in the same apartment block as ours applies to change supplier to Bulb but inputs the wrong address - ours!


We only find out about this because, co-incidentally, we had also applied to change our supply from npower to edf, who told us they could not take the transfer because Bulb were already doing so!!


Bulb's application had somehow leap-frogged our own on npower's database.


Phonecall to Bulb where they promised to cancel the contract and confirmed as done whilst on the call, acknowledging that the name of the transferee was different.


Bulb admitted that they do not credit check new customers (which I find incomprehensible) which would have stopped the mis-application in its tracks.


Now, a day before the date Bulb proposed to transfer the account over, I find they have not cancelled the agreement after all and supply will transfer tomorrow. Only then can the "erroneous transfer" be reversed, which will take a further 20 days to come into effect.


Which takes us back to square one.


There seems to be almost universal praise for Bulb on the forum but in my experience they are a bunch of incompetents with clueless CSAs and rubbish systems.

Bulb admitted that they do not credit check new customers (which I find incomprehensible) which would have stopped the mis-application in its tracks.

3.19 If you're a domestic customer, we may do checks with a credit reporting agency to ensure you are able to pay your energy bills. We will always ask your permission before doing this. If you're a business customer, we will always do checks with a credit reporting agency to ensure you are able to pay your energy bills.